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Business Profile

Tire Dealers

Butler Tire Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Butler Tire Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Butler Tire Company has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 2025 I brought in a new to me 2nd gen ****** tundra in excellent condition for a new suspension in hopes to increase payload. As, I am a ********* I occasionally need to haul over 1500lbs. There was nothing wrong with this truck. I took the sales agents recommendation on top of the line brand Icon. We ordered $3150 in parts the same day and waited 6-8 weeks for delivery and install I then payed $900 in labor upon completion. I was happy with the stance however there was an insane amount of squeaking. Enough to know as a craftsman that the technician was well aware of it. I understand things happen but when they do, as craftsmen, we must admit to it and find a solution asap. Letting the customer find an obvious problem is never the way. It would have been better if Butler immediately notified me of said issue & held my truck indefinitely until fixed. I would have 100% understood. I had to call/visit butler/ icon several times to find out the leaf springs were actually installed backwards. Causing further damage to my frame rail and brand new leaf springs. to let me find the issue, pretend like you didnt notice it, then cause me to return multiple times over the course several months and not fix a thing shows a lack of ************** level of patience. 4 months later Im just now writing this review and gearing for ******. My 4k+ has still not been returned to me and my truck is still squeaking. This has been my worst experience with a mechanic to date. I also what to point out this is my work truck. I rely on this vehicle directly to make me money. And every time I dropped off my truck for this suspension problem cost me an incredible amount of opportunity cost. & everytime I arrived to clients home with a squeaky truck the question the reliability of my business transportation. Sales agent told me he would return my truck back to stock with new OEM parts and give me a refund 7 days ago he said the parts would arrive in 3 days

      Business Response

      Date: 06/20/2025

      New parts have been ordered for Mr. Jalal's vehicle and a $1,000 rebate has been authorized. He has been notified of these changes and is satisfied with the current status. 

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 26, I purchased rims and tires for my Jeep from Butler Tires. The representative, *****, confidently assured my father and me that these would be a perfect fit. Unfortunately, since the installation, I've encountered constant issues. I've returned to Butler Tires seven times, and in the most recent visit, they kept my Jeep for over three weeks. They promised me extensive repairs to improve the ride and assured me that the vehicle would be in perfect working condition. However, since getting it back, my Jeep has been alarmingly unstable and unsafe to drive on the highway. I reported that the steering is erratic, making it dangerous to be on the road with others. I even expressed my fear of veering off into a ditch, but they seemed indifferent to my concerns for safety and the quality of their products. They suggested to my father that we buy more rims, despite him already spending a substantial sum with them based on their initial assurances of safety. When pressed for answers, they had none. Requests to speak with managers seemed pointless, as the staff appeared disorganized and uninterested in customer satisfaction. This business seems solely focused on selling products and making money without ensuring the customer's safety on the road. The way they handle customer issues is very concerning, especially after I've spent thousands of dollars with them and have the receipts to prove it.

      Business Response

      Date: 02/12/2025

       Keisha's vehicle is currently at our ******** location and has been repaired. 

      Her father, ******, will come in this afternoon to test drive the Jeep to make sure he is happy with the way it drives. 

      Customer Answer

      Date: 02/12/2025

      I want to take a moment to thank **** for reaching out to me and asking me to bring my truck back in for the seventh time, this time to their ********, ******* location. Today, my father picked up the truck, and I'm happy to say its driving perfectlyjust the way it should. **** and his team at this location truly know their stuff. I highly recommend anyone with a Jeep, especially those modified with lift kits for larger tires and rims, visit this specific location. Other locations may not have the same expertise in handling lifted Jeeps. This matter should now be resolved, as **** went above and beyond to take care of us, and were incredibly grateful. Although the situation shouldnt have escalated to this pointespecially since my safety was at riskSeth truly stepped up and saved the day.

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/28 I dropped my 2007 Dodge Ram off at Butler Tire and Wheels to have a Lyft kit, wheels and tires installed. On this date as well I paid a ******* deposit for the work. On 3/30 I received a call from ***** stating they were having trouble with the installation and would be unable to complete the installation. He also informed me I would have to go thru corporate to get a refund. I go to pick up my truck and when I get home I notice I am missing two caps to my rims.and the.locktight key. I call back to follow up with my refund on yesterday, this time I speak with with *****. I explain to him the challenges I was having and ask for corporate information. He informs me he submitted for my refund on money but could not tell me how to follow up. Please help, I have been treated like a burden and not a customer. All I would.like.is.the.money.paid back for the services I paid for but never received

      Business Response

      Date: 04/22/2024

       Hi ************** and thanks for the inquiry.  As attached, you were refunded the amount of $3720.00 on April 4th, 2024.  Please find all of the pertinent details regarding the refund on the attachment to the card ending in 6671.

       

      Many thanks in advance,


      ***********************

    Butler Tire Company is BBB Accredited.

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