Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 nissan sentra in Nov of 24. Since Jan. 2025 I've been trying to get paperwork on my vehicle. I've called 7 times this morning and all calls went to voicemail. Serria tried to help no luck. Csn I just get paperwork on my car where I signed. ***** said I would get a copy in the mail. She isn't in office and won't call me back. What is going on. I have gotten so frustrated that I don't no any more options.

  Business Response

  Date: 07/02/2025

  Thank you for contacting us and providing your email address. I will have the documents emailed to you today. We apologize for the delay

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 2014 Grabber Blue Mustang is listed online for $11,450. When I got to the dealership two weeks ago the sales lady came with a paper stating the car was $13,700. I showed her the online advertisement and she at first said"That's the internet price? The advertisement does not mention any such thing. I offered $12,500 for the car. She then stated that if I financed the car the Manager would give it to me for $11,450. I again told her I was paying in cash. I asked her if the advertised price and the now $2000.00+ home in price wouldn't be considered false advertisement. I feel this dealership is trying to scam people by false advertisements, warranties added without asking for them.

  Business Response

  Date: 06/13/2025

  Thank you for sharing your sales experience with us, the selling price was $11450 plus your state fees brought the total to $13700. I support the store in declining your offer of $12500 there is no need to discount the vehicle $100 much less $1200.  Whether you pay cash or finance the vehicle we are still paid, it makes no bearing on the deal

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 23463976
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Nissan Titan from this dealership on March 7th 2024. This vehicle is still under the factory warranty and also has the extended warranty. This vehicle has been to the shop 5 separate times for the exact same issue that this dealership refuses to repair or won't repair. Purchased on 03/07/2025. Returned to dealership on 03/08/2025. I picked up the vehicle on 03/11/2025 and was told that everything was repaired. Drove the vehicle 5 miles and same issues returned. Drove back to the dealership and the service department changed something else. Left later that day with vehicle after being told all issues are resolved. The next day 03/12/2025 same issues returned. Drove vehicle back to dealership on 03/12/2025 and dealership kept vehicle for another 5 days. I called and asked about the vehicle on 03/17/2025 and was told vehicle was ready. No one has ever called me to tell me that the vehicle was ready anytime I have taken the vehicle in. Drove an hour and 15 minutes to get the vehicle for the 4th time after being told all issues are resolved. The next day same issues were back. Drove back to the dealership on 03/18/2025 and left vehicle until 03/25/2025. When I went back to pickup the vehicle 7 days later the vehicle had not been touched or moved from when I left it on 03/18/2025. This vehicle has issues that the dealership will not repair. The vehicle has ****** miles. I should not be having these issues after spending $46,000 on a 2021 vehicle. And this dealership will not do anything. I have asked to speak to a manager on numerous occasions and I'm always blown off with the manager is on a call or zoom meeting. The sales department told me I had 5 days to swap the vehicle but when I asked about that they told me I have had the vehicle for 14 days or longer. I informed them that no the dealership has had the vehicle for that length of time NOT ME. The dealership still will not repair this vehicle or make things right. Please Help.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On feb 1 , 2025 I purchased a 2024 Nissan versa from alm Newnan and 2 weeks later I contacted them about my car stopping in traffic on me the car has done this 3 times and the last time I tried to turn the car on and it wouldnt crank for a hr and once it did the check engine light came on I had to constantly call to get them to tow my car to service they said they couldnt give me a loaner car the next day after my car was towed I was told to come pick it up once I paid for a $40 **** there I was informed my car was not ready for pick up I asked the manager about trading in the car they keep telling me someone is gonna call I even went down there to trade in they keep making excuses that service is closed and cant look at my car to start process Im confused on why was I sold a lemon and cant trade it in I didnt even get a full 30 days from the car before it was having problems I even offered to put down another $1000 after I already paid 3200 no one is trying to help me there everyone giving me the run around and this a brand new car I Just want another car because this car came with dangerous defects who wants to drive a brand new car that stopped in traffic on them

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband came in to ALM Nissan on Saturday morning 21st of February. we traded in his 2015 Chevrolet Malibu. He purchased 2022 ********* Malibu. He called back to the Dealership told sales agent about it . He stated that they were gone for the day and to bring it back Monday morning. My husband brings the car back on Monday at 9am they got to my vehicle I left around noon took my vehicle to tire shop the tire shop mechanic said they didnt program your tires you have to take it back . Took it back to ALM I sat for almost 2 hours the ***** *** in the back assisted me and programmed the ******** issues with young the young gentleman. My issue is the fact that this issue needs to be resolved. And the lack of communication and customer service and support

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 ***** CX9 Signature Edition from ALM Nissan Newnan on September 19, 2023. My sales person was ******* *****. She was assisted a Sales Manager named *****. Once we reached an agreed purchase agreement, I asked if the tires on the car at that time would be replaced. ***** told me they would not as nice tires for that car would run $1,200.00 . I asked if they would split the price and I would pay $600.00 and ALM would pay $600.00. ***** agreed to this agreement and $600.00 was added to my total. I was told the tires could not be installed until all the paperwork was signed. I ended up making two 120 mile roundtrips from my home to ALM Nissan as there was a mistake on the first order concerning the number of tires. It was raining badly when I picked up the car; I did not inspect the tires until I got home. As a side note, I rescheduled a doctors appointment to expedite tire replacement. Also, ALM as facilities in ********, **, but ***** said they could not use them as that would cause accounting difficulties. The tires placed on my vehicle were Falken Blackhawk. These are far from nice tires. A set of four of these tires would cost $424.00 at *******. Please review the attachments. I have made several unsuccessful attempts to contact ***** by phone. I have left voicemails outlining my concerns. I also left voicemails for the General Manager. No one has bothered to contact me.Based on the agreement made with ***** [a management level ALM employee] , I feel that I am entitled to reimbursement of $776.00.

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in November 2024, and was given a temp tag that would expire January 2025. When I went to my tag office to get a license plate, they did not have a title on file for my car. I was told to contact the dealership that sold me the car and check on the status of the title. After many messages left, the salesperson that sold me the vehicle told me that the title had been held up at auction as of January 3, 2025. For several weeks I checked in with the dealership and was given no answers as to what to do about my now expired temp tag or any information on my missing title. After some more calls, I was finally able to get an extension on my temp tag, however, it was an extension from the original expiration date, which by this time only extended the new expiration date by one week. I checked back again before the new expiration date and was told that I had to sign another form because my car was a buy back. I was already aware of this and thought I signed everything the day I bought it. This person told me I could sign it electronically and I did, but days later was told that a "team" was coming to my house so I could sign it in person. Now here we are today, 3 months after the purchase date with NO TAG and NO TITLE and ***** knows anything. I keep getting the same answer "Let me let this manager look into it". This is unacceptable. Someone has dropped the ball and no one wants to own up to it.

• Initial Complaint

  Date:09/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of June ******* I went to Alm of Newnan dealership and purchase a vehicle. When I purchased the vehicle everything went through, but there was some hiccups to where I could not get my tag for the car and in August, we were trying to find out where my plate tag was. The dealership was not complying with me, so I called corporate..Corporate let me know that they found out there was two liens on the vehicle, then they let me know that they clear one title but found out the second lien was on the vehicle and they had to go and pay the second lean now that it has gone over ********************************************************************************************************************************** know that my vehicle was never registered to why I cannot receive anything . It is now September ******* it is over 90days . I have yet to receive anything I have had a temporary tag for the car and that was up on 28 August ***** that, I still did not receive anything for my tag or my plate for my vehicle Then they kept giving me BVA forms To keep on me for me to drive on .. At this point, I would like all my money back and I do not need this to affect my credit. This is my first card that I have ever purchased in my life and I was just defraught a car and I really need help.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I intially took my car to Nissan of Newnan 6/28/24 for an oil change, tire rotation and had some warranty issues that i needed to get fixed that was covered under my warranty. I was to get my car back same day but however they ended up needing to keep my car longer said it would be better if i left it there that way they can go ahead an get started on it when the part arrived. On July 5 i reached out to the service advisor for an update which he stated it would be ready on that day July 5 however i was at work. So i went on July 6 Saturday an noticed i still heard a few noises which is what i heard prior to me taking it there so my car ended up staying so that Nissan can resolve that issue with the noises that was covered under my warranty. On July 11th is when they got done with the vehicle. Upon me picking it up, i noticed there was damage to my interior what looks to be melted as if something very very hot was sitting on my interior on the console that was not there prior to me leaving my car. So i pointed it out to them, they took a picture an said they was gone get it over to mgt for approval and order the parts so that they can fix what they messed up. Upon me waiting for Nissan to reach out to me i was informed that Nissan was not going to fix it as they dont feel it was they fault. I have a picture of the damage and the damage was not there prior to me leaving my vehicle to be fixed. I want Nissan to pay for what they messed up inside of my vehicle.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The front sensor on my car was broken due to a manufacturer issue. I took it in back in December to get it fixed and they never contacted me about my vehicle. I drove up there in a rental to see if my vehicle was ready and it was done and just sitting there. It was done for about a week. Fast forward on 4/11/2024 I take my car up there because the sensor is broken again. On 5/13/2024 the technician hits another car while driving my car. Now on 06/14/2024 they tell me that my car was ready for pick up 2 days ago. I never received anything 2 days ago. They fixed the damage to the front of my car without my permission. I asked for photos of the damages and they never took pictures. Now 2 months later after I sent my car in, I am just hearing about my car. They damaged my car and now my car's value has gone down. I believe I should be compensated for the 2 months of them having my vehicle and damaging it and bringing my car's value down. The technician was at fault for the accident.