Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son attended this school to achieve his diploma via James Madison High School.After completing this course all communication within the school stopped, we can only speak with billing, and the online chat can't help with much either. I paid the school tuition in full and my son completed the course. we have tried to register for graduation but received an error message stating the Student ID was not recognized. I Email ************************** as instructed and haven't heard anything back and it's been over a week. graduation is in a month and I'm starting to think this school is a scam , how can you only speak to a live person to make a payment, seems scammey

  

  Business Response

  Date: 07/05/2024

  BBB Case Number: 21932833
  Name:*******************************
  Student Numbers: JM2304959
  Student Name *************************
  
  To Whom It May **************** I welcome the opportunity to address Ms. ******* concerns. **************** enrolled **************** into the James Madison High School diploma on May 22, 2023, by submitting a signed enrollment agreement and down payment.
  To be eligible for the 2024 Graduation Ceremony, students needed to meet all academic requirements and financial obligations to be placed in full graduation status.The Graduate Registration must be completed and paid by July 1, 2024, at 5:00 p.m. EDT, or before the event sells out.
  We do apologize for the timeframe on responding back to the Graduation email regarding Mr. ******* registration error. We will reach out to Mr. and **************** regarding their registration. 
  The registration for the 2024 Graduation Ceremony was made available on a first-come, first-served basis and unfortunately, we have reached capacity. We encourage all graduates who cannot attend to sign the Yearbook and look out for information about celebrations in the future.
  
  Ashworth College & James Madison High School are devoted to the educational advancement and satisfaction of all our students.

  Respectfully, 
  *****************************

  Sr. Escalations Specialist

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently graduated with an Associates Degree in ************************* at Ashworth College in May 2024. I enrolled into the bachelors program for ********************* May 2024. 1st issue-I have provided all of my transcripts. I did not receive credit for Semester exams 1,3,4. I have made endless call, made cases, sent emails, and chat conversations with no resolution. I am being told to send and email and someone will reach out to you 2-4 business days with little to no response. This has been ongoing for 1.5 months. 2nd issue-I have signed 2 enrollment agreements since 5-2024. I have not been able to take 1 class. They are automatically taking my payments. I do not have any access to any classes. Anytime that I call in I am being told that someone will call me back. One person called me back. She stated she would help me. I have not received a response or a resolution. I have initiated several support cases they close them out and I have not had any resolution. I have been told they will submit a case to IT, no response or resolution. I was told a supervisor would reach out to me no response no resolution. When you contact the school they will send you from one person to the next, one department to the next, with no resolution. They tell you email this department and they will respond back to you. They dont. They just close out your case as if the your problem is solved. This in unethical.

  

  Business Response

  Date: 07/02/2024

  BBB Case Number: 21908875
  Student Name: ***********************
  Student Number: 231120NQQW

  To Whom It May *********************** embrace the opportunity to address Ms.Millers concerns. Our records show **************** enrolled in Ashworth College,Healthcare Management Program on May 20th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  Our mission is to support our learners through their academic journey by providing the necessary resources and feedback to help them achieve their goals. **************** submitted a transcript for evaluation of potential transfer credits from a previous ******************************** of ********** Excellence completed the evaluation

  **************** has been awarded 60 transfer credits based on her previous coursework. However, for Terms 3 and 4, there are specific courses for which transfer credits have not been granted, and she will need to complete these courses.

  In Term 3, **************** needs to complete the Humanities/Fine Arts elective and College Algebra for Term 4. Since she did not receive transfer credit for these courses, she also did not receive credit for the Semester Exams in Terms 3 and 4. Please note that ******** Exam credits cannot be awarded for incomplete terms.

  Once **************** completes the required courses, she will be eligible to take her Semester Exams for each term. Upon successful completion, she can then proceed to the next term in her academic program.
  We understand ******************** concern about needing to complete one course per term. Our Education Team and Learner Success Team are dedicated to assisting. We highly encourage learners to utilize the Student Portal, where they can access the Support and Resources Panel. This panel offers valuable resources and our ************ which can further assist ***************.

  Ashworth College would like to reassure **************** that we are here to support her during her academic journey.
  
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  Customer Answer

  Date: 07/06/2024

   
  Complaint: 21908875
  
  I am rejecting this response because: this is resolving only a portion of my complaint. I need my other issues resolved. I have called, had chats, and had multiple cases submitted. I also have emailed student concerns @ashworth and I have not had a resolution. I was told 1.5 weeks ago by student concerns department that they are reviewing my case and someone will contact me. No one has. Situation 1: I am not able to enroll in any classes online. All of the classes are locked. I was told that there is a glitch in the system/platform and IT will correct it with in 3-5 business days. The 5th business day was 7-5-24. It was not corrected. My cases keep getting closed with no resolution. When I speak to someone, they tell me to wait another 3-5 business days and nothing happens. Situation 2: I have 2 pending enrollments for Semester 1 & 2 that I am making payments for. I have not been able to start one class. I transferred all of the classes in for Semester 1&2 but I still have a balance. I just graduated with an Associate Degree with Ashworth in ************************* in May. Why do I have to repay for the same classes again? No has followed through to make sure my account is corrected. Every time I speak to someone I get a different answer. I need help to get this corrected immediately. I never had any problems with the Associates Degree. Ashworth has been ignoring my issues and concerns. 
  
  Sincerely,
  
  *********************** ************ **********************

  

  Business Response

  Date: 07/15/2024

  BBB Case Number: 21908875
  Student Name:  ***********************
  Student Number: 231120NQQW

  To Whom It May ********************** appreciate the opportunity to address ******************* concerns. We recognize that there was some confusion regarding her required course for Term 3, which led to her being enrolled in a future semester. Our Learner Success Advocate team has been collaborating with our Technical Support team to resolve this issue.

  I am pleased to inform you that **************** has now been successfully enrolled in the correct term, Term 3. This adjustment will enable her to complete the necessary elective, progress to her semester exam, and subsequently move on to Term 4.

  Our Learner Success Advocates have made several attempts to reach out to **************** to confirm the correct course enrollment.After successfully connecting with her on July 12th, 2024, our team promptly added the course.
  Furthermore, we have made adjustments to ******************* account ledger. A refund of $728.00 has been processed for the payment made for Term 4, which was due to **************** after applying the transfer credits. Additionally, an adjustment of $728.00 was made to Term 3 for transfer credits, reducing the balance for Term 3 to $408.00.

  I sincerely apologize for the inconvenience *************** has experienced. We hope to restore her trust and assure her that Ashworth College is committed to supporting her successful academic journey.

  Sincerely. 
  ***********************************

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you for making all the corrections to my account. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I signed up for a Business course to complement existing Associates. Due to time constraints I was not going to be able to do the course. In February I submitted a ticket through the portal to cancel and refund tuition. Ticket was closed February 13th (Ticket *******), did not hear anything else. Ashworth refuses to include text in the email as to what was in the ticket, and the "closed" indicated the request was completed. April, I start getting what I assume are collection calls (they don't say collection, but there's no other logical reason for them to be calling), caught by spam filter (so I knew nothing about it) and since Ashworth refuses to just send an email or regular mail when trying to reach me, I don't know what's going on. No, I will not waste 10 minutes fighting the portal. If they need to reach me, email and mail both work.

  

  Business Response

  Date: 06/17/2024

  
  BBB Case Number: 21854684
  Student Name: M **** *********        
  Student Numbers: AC2103745
  To Whom It May ***************** welcome the opportunity to address Mr. ********** concerns. Mr. ********* enrolled into the Management Bachelor of Science Degree on August 31, 2021, by submitting a signed enrollment agreement. Mr. ********* withdrew from the program on November 16,2021. Mr. ********* requested to have the program reinstated on January 12,2024.
  On February 11, 2024, Mr. ********* submitted a request to be withdrawn from the program for the second time. On February 13, 2024, Mr. ********* was replied to advising that the account is closed and that there is a contractual cancellation liability of $283.40. This message was available to Mr. ********* via his portal. I will provide a copy of this interaction.
  A review of Mr. ********** account did show that his cancellation process did not correct his terms to the $283.40 liability. I reclosed the account on June 17, 2024, and verified Mr. ********** account was closed properly. Mr. ********* will need to settle his financial responsibility with the school.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21854684
  
  his cancellation process did not correct his terms to the $283.40 liability.
  

  your reps screwed up.  The next best step is to remove this in good faith due to the error made AND no email or letter sent regarding any of this.
  
  Sincerely,
  
  M **** Leicester

  

  Business Response

  Date: 06/20/2024

  BBB Case Number: 21854684
  Student Name: M **** Leicester        
  Student Numbers: AC2103745
  To Whom It May ***************** welcome the opportunity to address Mr.Leicesters concerns. As we acknowledge that the terms did not originally lower to the contractual cancellation terms, Mr. ********* was still advised of his cancellation liability. The account liability was corrected. Mr. ********* will be responsible for the terms of his enrollment agreement.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21854684
  
  Ashworth admits they screwed up yet refuses to fix the issue.

   

  I am instructing BBB to close with the reason that Ashworth refuses to participate in the mediation process and has NOT acknowledged their error.
  
  Sincerely,
  
  M **** Leicester

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This school took my entire tuition and will not let me take my certification exam for CEHRS. They said you have to pay off the program in full in order to qualify for the test. Now that I have, they still won't approve it. After multiple attempts to contact both them and the **** I am being ignored after paying nearly $1000. This money-driven school steals from students regularly and needs to be held accountable for their incompetence and unethical treatment of students.

  

  Business Response

  Date: 05/21/2024

  BBB Case Number: 21731379
  Name: ****************
  Student Numbers: ER230003
  To Whom It May ***************** welcome the opportunity to address Ms. **** concerns.Ms. ***. enrolled into the Electronic Health ****************** Career Diploma program on January 10, 2023 by submitting a signed enrollment agreement and down payment.
  Ms. **** account started the Graduation status process on April 25, 2024. Once in Graduation status, students can reach out to our Professional Services team to get started with their certification exam.
  On May 13, 2024, the school received a message from Ms. *** that did not consist of any questions and was asked to provide more information on May 15, 2024.
  On May 16,2024, Ms. *** was advised to reach out to our Professional Services team to setup her exam.  On the same day, Ms. *** advised that she was having issues sending emails to the Professional Services team.
  The Professional Services team received their first email from Ms. *** on May 16, 2024. This email, unfortunately, was sent to the spam folder. Ms. **** second email to the Professional Services was sent on May 17, 2024. Ms. *** was responded to on May 20, 2024. Ms. *** was advised that her NHA application request, placed on May 16, 2024, was approved.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my issue is paid this school and they locked me out I tried to contact the school over 50 times not one time did I get assistance every time you call it 5 to 10 days wait to call again same thing still have not started one class yet and they got my money they put it into IT ten days ago still got no help this issue been going on ******************************************************************************************************************************************** an I get no help refund my money or open classes for session 5

  

  Business Response

  Date: 05/10/2024

  BBB Case Number: 21692392
  Student Name: *****************************
  Student Number: 231223LR6H
  To Whom It May *********************** am appreciative of the opportunity to address Ms. ******* concerns. Our records show **************** enrolled in Ashworth College, ************************* Program on April 9th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  **************** has been in contact with our Learner Success advocates regarding her ability to access her account. As of this morning, *************** spoke with a member of the team to review any outstanding technical issues.**************** was eligible to enroll in her next semester, which was the explanation of the coursework not being available.

  All prior semester coursework was completed, or **************** was awarded Transfer Credits from prior learning. We are thrilled to have *************** proceed with the ************************* Program at Ashworth College.

  We deeply apologize for any inconvenience **************** has endured thus far, and we are dedicated to ensuring ******************** successful completion of her academic journey.

  Ashworth College is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ashworth College is a scam. My student ID is ********. I signed for Basic Accounting class. This college offers only an e-book in exchange for the money. No an instructor or other help. The part of the class was a free Bookkeeping Certificate Exam. After I finished this class, I contacted the college to issue me a voucher to take an exam. It took me many attempts to contact the college and receive a voucher for the exam. Unfortunately, the college sent me an outdated website for scheduling an exam and wrong voucher. Again, I have tried to contact the college many times, five times, but they have not responded to my e-mails at all. No phone service/talk to a person directly is available. I made two online appointments. One was cancelled without an explanation. The second was painful. The person, *****************, recommended to continue to write e-mails and threaten me four time to terminate our conversation because of my questions. I am waiting for my questions to be answered : a correct website to schedule an exam and correct voucher , for a month. No response from the college. Please help.

  

  Business Response

  Date: 05/07/2024

  BBB Case Number: 21658202
  Name: *******************************
  Student Numbers: A1900188
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. ****************** enrolled into the Basic Accounting Career Diploma program on September 30, 2019, by submitting a signed enrollment agreement and payment in full. Ms. ******* graduated from the program on December 19, 2023.
  We do apologize to ****************** for providing her with the wrong exam codes previously.As of May 7, 2024, ****************** was provided with the voucher for the correct bookkeeping exam. We wish Ms. ******* the best of luck with taking the exam.   
   Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the response had an inaccurate information. Originally, the college issued a wrong voucher. After the complaint and emailing back and forth, the college, finally, provided a correct voucher.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 debt collections pop up on my credit report for Ashworth Collage, I have no idea who they are nor have I attended this school, I have zero dealings with them. I found out about this when I went to finance my daughters hearing aids and they pulled my credit. I reached out to the debt collection agency used-listed on the Credit report ***************** Services llc). they informed me it originated from some one in **. I do not live in **. So I'm not sure if this is True identity theft or some one type in the wrong SSN. ether way Ashworth Collage has messed up my credit for a debt i have nothing remotely to do with at a time I needed my credit for my daughters hearing aids. a ****** search show this is has happened to others with Ashworth before. I have filed a police report and dispute with the credit agency. They need to do better with there book keeping and records etc. I look forward to them correcting this in a timely matter

  

  Business Response

  Date: 05/02/2024

  BBB Case Number: 21649038
  Name: ***********************
  Student Numbers: unknown
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. On May 2, 2024, I emailed **************** directly to try to gather more information. I was unable to locate the direct account **************** was referring to. I will continue to support ****************, pending his reply.  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cant access course content. Cannot access support ticket system. Cannot access chat through student portal. Cannot reach Support. Cannot access textbook. See attachment. Student ID **********

  

  Business Response

  Date: 04/22/2024

  BBB Case Number: 21579667
  Name: ***********************
  Student Numbers: 23907925
  To Whom It May ***************** welcome the opportunity to address Mr. ***** concerns. ************ enrolled into the Paralegal Studies Career Diploma program on April 6/2024 by submitting a signed enrollment agreement and downpayment.
  ************ was contacted on April 22, 2024, to address the information provided to the BBB. ************ advised that he did have access to his textbook at the time and we did address a concern with a retake exam. ************ was satisfied at the end of the conversation.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 05/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by Ashworth College in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in this matter.
  
  Kind regards,
  
  ***********************

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submit a ticket to withdraw my minor student on 11/15/23. I was told that if she withdrew, there would be an early cancellation fee of $194.90. I assumed I would receive a bill for this and never did. I then in February 2024 began getting phone calls from a third party regarding the $194.90 demanding that I make a payment over the phone. I advised them that I had never received a bill and that I would prefer to be contacted by Ashworth. The person I spoke with stated that they would mail me the bill, I gave them my current address to mail it to. I never received the bill. Then on 4/8/24 I receive a collection attempt in the amount of $1675 on behalf of Ashworth College. I still have yet to receive any communication, nor any bill via mail explaining these charges. To this day I have not received any itemized bill showing proof of these astronomical charges, nor have I received any communication from Ashworth themselves. I want this debt collection removed and for the cancellation fee of $194.90 to be sent to me via mail with payment options listed.

  

  Business Response

  Date: 04/10/2024

  BBB Case Number: 21550501
  Name: *************************
  ******* Numbers: JM2307168
  ******* Name ***************************
  To Whom It May ***************** welcome the opportunity to address **************** s concerns.  **************** enrolled ***************** into the High School Diploma program on August 17, 2023, by submitting a signed enrollment agreement and down payment.
  The last payment made on the account was on October 20, 2023. Past due notices were sent multiple times. The letters were dated 11/27/23, 12/12/2023, 1/1/2024, 1/21/2024,and 2/10/2024.We also sent email notification on payments on 10/18/2023, 11/24/2023, 11/27/2023, 12/12/2023, 1/1/2024, 1/22/2024, and 2/12/2024.  Due to defaulted payments, the account was turned over to a to a third-party collection agency for the full program price.
  On November 15, 2023, **************** submitted a ticket to inquire on withdrawing ***************** from the program. **************** was replied to the same day and advised of the cancellation terms at that time and was advised on how to pay this liability.**************** was advised that the account would remain open until we heard back from her. On November 20, 2023, a reply was sent to **************** stating they were closing the ticket due to inactivity and to schedule an appointment with ******* Services if they needed further assistance.
  *************** did not contact the school until April 8, 2024. During this interaction *************** stated she sent a request to cancel the account and it was sent to collections. **************** was replied to on April 9, 2024, advising that she did not reply to her initial request confirming the cancellation and making her payment.
  On April 10, 2024, I closed out the account according to the contractual terms. This will include any late fees and agency fees. **************** will need to speak to the collection agency regarding her financials. The agency will be notified of the cancellation terms.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21550501
  
  I am rejecting this response because:
  
  You are claiming that letters were sent, but Ive not received a single letter nor email regarding any of this. If a customer requests withdrawal, the student she be withdrawn upon that request. There was never any form nor letter sent to me. I never received a single bill for any charges either. The ONLY thing I received via mail was a collection notice. Where is the proof of these emails and letters that were supposedly sent? In addition why was I told there would be a cancellation fee of $194.90 yet I never received a bill or statement for that either. There was zero communication that if account was left open, it would also accrue additional charges. I was under the impression Id be responsible for the cancellation fee only. Again, I requested withdrawal and that shouldve been done immediately upon my request. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/12/2024

  BBB Case Number: 21550501
  Name: *************************
  Student Numbers: JM2307168
  Student Name ***************************
  To Whom It May ***************** welcome the opportunity to address **************** s concerns. The ticket screenshot **************** provided the BBB shows that we advised the account would remain open until a response was provided back to us confirming the cancellation.
  As stated, we have sent out emails and letters regarding the debt. Due to non-payment, the account did receive late fees and collection fees.
  As an act of good faith, I am having the account removed from collections and will remove the late/agency fees.**************** will owe a cancel liability of $194.90 on the account. **************** will need to speak to the school directly to resolve her financial obligations.
    
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Changed what was going to be a payment plan into paying in full.Initially charged $70....but then follow'd up with a full payment.Expected a refund of that $70 but it never came. That was now a month ago.Customer service is non-existent.You call and get transferred to their customer service department and just sit on hold unless you get hung up on.

  

  Business Response

  Date: 04/12/2024

  BBB Case Number: 21550238
  Student Name: *******************;
  Student Numbers: 2402281ONH

  To Whom It May *********************** am grateful for the opportunity to address ************************ concerns. *************************** officially enrolled in the James Madison High School Program on March 1, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  On February 29, 2024, ********************* was also enrolled in the James Madison High School Program by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements. This enrollment was withdrawn.

  The withdrawn account is the account that the concern is regarding. There was a down payment of $70.00 made. I am happy to report that the $70.00 has been sent for a refund, and to allow 2 business days for processing.

  James Madison High School is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  
  

  Customer Answer

  Date: 04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  How quickly a business can move once the BBB is involved.  Prior to this, 2 days, turned into 10, turned into 14, etc.
  
  Sincerely,
  
  *************************