Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ASHWORTH COLLEGE, I do not have a contract with Ashworth College, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/09/2024

  BBB Case Number: 21547687
  Name: ***************************  
  Student Numbers: JM2016258
  To Whom It May ***************** welcome the opportunity to address Ms. ****** concerns. ************** enrolled into the High School diploma program on December 30, 2020, by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  ************** provided us with her previous transcripts to have an evaluation completed for transfer credit. As of April 9, 2024, ************** has completed 43% of the program. We do reflect that Ms. ****** account is paid in full. This does match with the screenshot she provided to the BBB reflecting the final payment of $1662.74.
  Due to previous defaulted payments, Ms. ****** account was reported to a collection agency in the past.Ms. ****** account is not currently in collections, but we did reach out to the agencies to have them review Ms. ****** claims. Ashworth College does not directly add the debt to Ms. ****** credit report, this is done by the collection agency. ************** will need to allow time for the agencies to review their records.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started on 3/23/24 when I had completed my course. I have been on & off with this school mainly because work & life balance. I finally decided to work towards finishing my degree, so I finish the course I had open & it stated wait about 3-4 days for your grades & to move on to the next course. I waited a week then went on to their ******** was told to pay $50 to re-activate the acct (even though nothing on the dashboard stated other wise). Since then I have tried their chat several times & scheduling calls which of course the last one I did not even get a call as it was an issue supposedly with the time...but on their scheduling you choose the time. Well they set me up to pay $1224 on an enrollment agreement even though I paid this school off back on 9/20/15 in the amount of $3600. Also after that I have paid for 3 re-activations at $50 each. I am asking to review all of the courses in this new contract and to adjust the acct because I was never notified that my degree changed from ************************** to *************** Administrative and now some of those classes no longer are on the list, I want them to be added to all the elective courses so that would cut down the time frame and adjust the amount IF I have to pay something even though again I have already given $3600 of my money to this school. I have been waiting for a week to have someone go over the email I sent and to do this adjustment and you can not reach anyone by phone and chat people do not even know what to do. I just want to finish to get the degree but, I have done 10 extra classes that are not listed on this new degree and I want the contract to be adjusted by crediting those courses. Also on the dashboard even though the enrollment agreement says $1224, I can not continue to the next course until I confirm to pay $1745??? WHY is this amount different as well. I don't know if this school was bought out but they are acting shady.

  

  Business Response

  Date: 04/10/2024

  BBB Case Number: 21543354
  Name: *******************************
  Student Numbers: AC1003312
  Student Name ***************************
  To Whom It May ***************** welcome the opportunity to address ************** s concerns.  ************** enrolled into the ************************** of ******* Science on 3/31/2010. ************** requested to be switched to the ********************* Associate of ******* Science on June 22, 2010.
  ************** did request to be switched back to the ************************** of ******* Science on June 11,2018. Towards the end of March 2024, ************** contacted the school as she was unable to start new courses. A request was submitted to see why ************** could not proceed to her next semester and a review was completed. Ms. ****** program was no longer offered, and she could not continue with that degree.  All courses up to this date were paid for.  
  On April 1, 2024, ************** spoke with a Student Advocate who advised ************** that her program was no longer offered and that she would need to re-enroll into a new program. The Advocate did mention to ************** that there is a $50.00 transfer fee.
  The Advocate did initially place ************** into the ************************* Associate of Science on April 1,2024. ************** would have received the initial next semester enrollment agreement for that program. ************** submitted a chat to the school and advised that she was not in the correct program. On April 1, 2024, ************** was enrolled into the ************************* Associate of Science.
  As of April 10, 2024, ************* has 9 courses completed toward her program of study. We reviewed Ms.****** account and cannot award any more credits.
  If ************** would like to continue with her new degree, she will need to sign the next semester application for the next 5 courses. The price on her enrollment agreement will be the correct price. As an act of good faith, we are refunding ************** the transfer fee. Please allow time for processing. 
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21543354
  
  I am rejecting this response because: Sorry but this is unacceptable, I did receive the $50 transfer fee back however the fact that I am not getting at least the classes that I took under the ************************* degree credited back or used to cover the "electives" is not fair at all. I currently took 4 classes under the Human Resource degree that are currently not under this new degree (Business English (C02V), Introduction to Psychology (C04V), Business Communication (C05V), and Business Law (C17V). I paid and passed those 4 classes that were on the original Human Resource degree and for whatever reason you took it off now? Again I never received a letter, and email..nothing in regards to these changes and I will not accept that not only you keep my money, not give me credit for those classes but pay even more to do more classes. Again what I want is a credit at the very least for those 4 classes either discounted on the total I am being charged or credited as an elective. I am not even discussing the other 6 classes that I originally had taken under the medical. I am just discussing the 4 classes that were originally in the Human Resource course to begin with.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 04/15/2024

  BBB Case Number: 21543354
  Name: *******************************
  Student Numbers: AC1003312
  Student Name ***************************
  To Whom It May ***************** welcome the opportunity to address ************** s concerns. As previously stated, ************** has 9 courses that have been applied towards the ***************************** Associate of Science Degree. ************* did pay off her previous courses but will need to continue to pay for the remaining required courses.
  The 9 courses that ************** will not need to take or pay for in the ***************************** Associate of Science Degree are:
  Business English
  Introduction to Business
  Principles of Management
  Human Resource Management
  Introduction to Psychology
  Business Ethics
  College Mathematics
  Business Communications
  Business Law.
  If ************** would like to continue with her new degree, she will need to sign the next semester application for the next 5 courses. The price on her enrollment agreement will be the correct price.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21543354
  
  I am rejecting this response because:

  As stated on page 2 of 6 of this contract that I am being asked to sign, it shows the cost of $1745, instead of the $1274. Also it states estimated total cost for the program $7154. For the fact that this is a binding contract I need for this contract to state the $1274 and that it states that the $3600 I have paid has been minus out of this cost. Technically based on the number of classes it should be 2 semesters, not 4. If I can receive an update to the contract then I will sign, but I do not feel comfortable in being told one thing but signing something else. This is exactly what started the problem in the first place what I am being told is not on the black and white document and I have attached a copy of the agreement that you now want me to sign.

  Thank you 

  2. PAYMENT SCHEDULE
  Your total cost is $1785, which includes Tuition Charge $1745, Shipping Fee $40, Finance Charge (as described in the Truth in Lending
  Act Private Educational Loan Approval Disclosure below), and the amount of your rollover balance from previous semesters, if
  applicable. Books and Supplies are included in the cost of Tuition.
  You chose our ******* standard payment schedule. Under this plan, you agreed to pay $1 as your initial payment by card and $59
  each month for 30 months plus a final payment of $14 towards your total price of $1785.
  The estimated total cost for your entire program is $7154

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attending ashworth since 3019 for veterinary technician program. From day one you cant reach instructors, no one returns calls. On extern, you get bit picked for stupid things that arent even on the grading sheet, takes literally a month to grade one thing to have it done over and over. I was put on academic review for switching dates (when you redo an assignment the date changes that you turn it in which makes zero sense. I was told I falsified signatures which I never did, signature always stayed the same lol. I even have my boss (veterinarian) have my back and let yhe school know hey I didnt forge anything and have been busting my a** completing the extern assignments. I cant get a hold of anyone to talk about this issue they just said ur gone, appeal it. Ridiculous! They dont care about education only money. They didnt even listen to a word I had to say. All this edu action wasted?? Im just trying to get my license I havent done anything wrong and everyone needs to know ashworth is a sham and doesnt care about you. Finish the job or refund my money

  

  Business Response

  Date: 04/05/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns.************** enrolled into the Veterinary Technician Associate of Applied Science on October 14, 2019, by submitting a signed enrollment agreement and down payment.
  On October 4, 2024, Ms. ***** was dismissed from the school by the ********************* due to code of conduct violations. Per, the student handbook, students who are dismissed by the ********************* have 10 days to file their appeal. Ms. ***** will need to follow the appeal process. Ms. ***** was provided with the appeal form when she was notified of her dismissal. ************** is invited to provide as much information as possible with her appeal to support her position.
  The student handbook can be located at *******************************************************************************************************************************
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:
  You said you dismissed me o Tiber 2024. Thats a future date.  Im complaining because no one ever told me details as to why this happened/. You can even get the dates correct. Which is one reason I am on academic probation-something you just did as well. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/09/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. I do apologize for the typo in my original response. Ms. ***** was dismissed on April 4, 2024 due to code of conduct violations. As Ms.***** was advised, she must appeal the decision. Ms. ***** has until April 14, 2024,to have her appeal submitted. Once the appeal is reviewed, we can provide Ms.***** with her results and be able to answer her questions.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:

   

  my issue is that Ive contacted your school numerous times and no one replies.  How can I appeal something when I dont know the details.  Ive emailed everyday. You can respond on BBB, can you please reply to my emails, save time. Its very frustrating that I cannot reach you yet you reply daily to this.  Please reply to my emails and give me the details of what is going on so I can properly appeal 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/12/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. ************** was emailed with the direct information regarding her dismissal from the school on April 11. 2024. ************** will need to send her appeal back to the email that she received the initial notice. Ms. ***** is on a timeline to file her appeal.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/16/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. Ms. ***** provided the BBB with a blank response to their rejection. As previously stated, Ms. ***** was provided with the direct details she requested. As Ms.*****s only option would be to appeal the decision, we did extend her appeal deadline to April 22, 2024. ************** has replied to our emails but has not submitted her official appeal.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:

   

  the school never told me any of this before deleting my account.  Cannot call or email to reach anyone.  No support. Instructions cannot be reached and do not grade anything. Not sure what their job is. Declining Ashworths response as its not covering what I said. Why did no one reach out? Why cant I get a hold of anyone including instructors? Why does it take my instructor over a month to grade. This school is a joke and I wasted 4 years to get nothing.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two students currently enrolled with their online private high school. In July and August I changed their curriculum from college prep to general studies. They then added $1599 to each of their balances and refuse to correct it. I have made numerous phone calls and emails and they won't fix it. Student 1 is ***************************** JM2205320 and student 2 is ********************* JM2205321.

  

  Business Response

  Date: 04/03/2024

  BBB Case Number: 21520716
  Name: *****************************;    
  Student Numbers: JM2205320  JM2205321
  Student Names ******************* *****************************
  To Whom It May ***************** welcome the opportunity to address Mr. ******** concerns. ****************** enrolled ***************************** and ******************* into the High School Diploma program on May 11, 2022, by submitting 2 signed enrollment agreement and downpayments.
  On July 18, 2023, ****************** elected to swap both accounts from the College Prep Track to the General Diploma. There was a glitch in the system when the accounts were swapped, and an additional invoice was added to the accounts.This was corrected on April 3, 2024.
  An updated account statement was emailed to ****************** regarding the current balance on both accounts. We do apologize for the technical glitch.
  
  James Madison high School is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:03/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The official transaction took place in late 2021. I filed a support ticket through the business in December 2021. There was no official resolution. Ashworth then began showing up on my credit report through multiple bureaus. After making my case, 1 bureau was able to take the account off of my credit report- however another is still showing the account, despite the fact Ashworth is a full blown scam. They also state I owe them an absurd amount, even though I never completed a semester after learning the credentials were not valid.

  

  Business Response

  Date: 04/01/2024

  BBB Case Number: 21509356
  Student Name: Baileigh Gentry            
  Student Numbers: AC2110777
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. **************** enrolled into the Psychology Associate of Science Degree on December 13, 2023, by submitting a signed enrollment agreement and down payment.
  On December 20, 2021, **************** submitted a ticket inquiring on opening her next set of lessons in her second semester. ****************** ticket was responded to the next day advising **************** that she completed her semester 1  courses but needed to take her required semester exams before starting their next semester. **************** was advised that she still needed to submit a ******* form and was provided with the ******* nomination form. To date, **************** has not completed her semester exams, nor did we receive a ******* nomination form.  I will provide a copy of the ticket.
  Due to defaulted payments, ****************** account was turned over to a third-party collection agency multiple times. As **************** has not withdrawn from her program, the full tuition was reported. If. **************** would request to withdraw from the program, her account would be closed out according to the terms of the agreement. I will send **************** an email inviting her to request her withdrawal.  At this point, if we receive a response back, we will close out Ms. ******* account according to the terms of her agreement. Ms. ******* account will remain in collections.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21509356
  
  I am rejecting this response because: 

  
  Your response, while timely, fails to address the fundamental issues at hand. 
  Firstly, your assertion that I failed to submit the ******* form is misleading. 
  Let's be clear: I was never made aware of its existence or necessity. Should you state I was, my response will be I was not- because, I was not. I also realized Ashworth was a full blown "bait and switch" scam- which, from one human to another, you know as well. I get your doing your job- but let's be real here. 
  This is why I cut all ties. 
  I also attempted to call multiple times to no avail. I was ultimately told I could not open the next semester, not because of an exam, but because I needed to pay a 'tuition' that was seemingly due out of nowhere.
  That being said-
  This lack of communication on your part speaks volumes about the transparency, or rather the lack thereof, within your institution. 
  Furthermore, it's evident that my dissatisfaction is not an isolated incident. Numerous individuals have voiced similar grievances against Ashworth, underscoring the systemic problems deeply rooted within your organization. Your continued disregard for student concerns and satisfaction is both appalling and unacceptable.
  
  
  I want to make it abundantly clear: I demand immediate withdrawal from your program and the expeditious removal of any derogatory marks from my credit report. Failure to rectify this situation promptly will only serve to further tarnish your already tarnished reputation.
  
  
  In other words- it's high time Ashworth College acknowledges its wrong doing and takes concrete steps to address the concerns of its students. Anything less would be a blatant disregard for integrity and decency.

  put simply: WHAT YOURE DOING IS WRONG! Taking advantage of people simply trying to further their education is truly immoral.

  
  Sincerely,
  
  Baileigh ******

  

  Business Response

  Date: 04/01/2024

  BBB Case Number: 21509356
  Student Name: Baileigh Gentry            
  Student Numbers: AC2110777
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.  The Screenshot I provided in my original response was taken directly from Ms. ******* student portal. ****************** ticket was replied to the very next day, **************** was also provided with the link to the ******* nomination form. We did allow **************** to take some exams in her next semester after we responded to her ticket. **************** submitted her last exam on December 27, 2021. The school has not heard from **************** since this point.
  On April 1, 2024, **************** replied to my email with her request to withdraw from the program.Ms. ******* account was closed out according to the terms of her enrollment agreement. As Ms. ******* account is placed with a Third-Party collection agency, we sent a request to the agency in order for them to update Ms. ******* liability to her cancellation liability. **************** will need to speak to the agency directly regarding her financial obligations. 
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21509356
  
  I am rejecting this response because:
  
  Your response continues the dismissive tactics of Ashworth College.
  Providing a screenshot from the student portal does not absolve you of your responsibility to communicate important requirements like the ******* form- again, I was advised it was a tuition issue, not a ******* issue- I never saw the '*******' message I suppose, however I also received no further communication. 
  
  
  At the end of the day, the exam nor the ******* is why I chose to withdraw from Ashworth, so let's not get sidetracked.
  Referencing the student handbook and accreditation status is irrelevant to deceptive enrollment practices.
  
  
  I demand transparency on any liabilities and immediate action to rectify the situation. Passing the buck to collection agencies is unacceptable. I expect a comprehensive resolution, including the removal of unjust liabilities and cessation of collection efforts.
  
  Sincerely,
  
  Baileigh ******

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 1, 2024 I enrolled in a program with Ashworth. I was able to access my online portal once with the temporary password given. I was then locked from my account. I have been in contact with the school since this issue started, but have gotten nowhere. I was also informed that my transcripts were never sent, but after recieving screenshot verification from the sending institution, it is apparent the transcript was sent. I HAD NOT STARTED THE COURSE AT THIS TIME YET. Due to the multitude of issues and the apparent lack of care with the advisors I had contact with, I decided this institution is not one to spend multiple years on a program when their student services are so lackluster.I have been called three times a week for the past 3 weeks over the "CANCELLATION FEE" for not finishing the program. I did not start the program. I have not been able to access my account. I have not been able to be placed in contact with anyone willing to help. I was given an email address to submit my appeal of the fee, and have sent an email every three days for the same three weeks asking someone to contact me and they have not, but i still continue to recieve collection calls, but these people are unable to transfer or direct to the proper department. I was told "they (the department with no name, i asked specifically who "they were")" would contact me within ***** hours. It has been three weeks. I have spent the past 3 weeks calling every other day to reach someone willing to help me.

  

  Business Response

  Date: 03/20/2024

  BBB Case Number: 21454440
  Student Name: **************************;            
  Student Numbers: AC2400435
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. **************** enrolled into the Veterinary Technician Associate of Applied Science Degree on February 1, 2024 , by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  Reviewing ****************** account, we do not have any tickets submitted by him and we have received only one email from ******************* to the Education inbox. The email was dated 3/19/2024 and **************** was replied to on the same day. We do not reflect any communication from **************** regarding transcripts. To date, Ashworth College has not received ****************** Transcripts.
  On March 6, 2024, ************** spoke with a school advocate and requested to withdraw from the program. At the time, Mt. ****** was advised of the contractual cancellation terms. All terms are located on the enrollment agreement and can be locate at ************************************************************************ .
  If a student were to cancel within the first five days of signing the enrollment agreement, they are entitled to a full refund. After the first five days being enrolled but before taking any lessons, the student is responsible for any Non-Refundable Fees + Registration Fee. **************** will currently owe a liability of $205.00.  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21454440
  
  I am rejecting this response because:
  
  it is nice that you can formally respond to a BBB complaint however I have yet to speak to an actual representative from the school directly nor has the school responded to my emails. 
  

  I do not intend to accept this response as it is misleading and incomplete. 
  Sincerely,
  
  **********

  

  Business Response

  Date: 03/20/2024

  BBB Case Number: 21454440
  Student Name: **************************;            
  Student Numbers: AC2400435
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. As previously stated, **************** enrolled into the program and withdrew beyond the first 5 days of enrollment but before submitting any exams.Per the voluntarily signed enrollment agreement, **************** is responsible for the programs Non-Refundable Fees and Registration Fee.
  ***************** only email to the education inbox was answered the very same day.There have been no appointments setup by **************** to speak to a member of our Team. The terms of ****************** enrollment agreement will stand. **************** will owe his liability. If the payment is defaulted, the school does have the right to send the account to a third-party collection agency.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21454440
  
  I am rejecting this response because:
  I have not been contacted by Ashworth as of 3/22/24. You are making false accusations. A complaint with the department of education and OIG will be submitted. This is not about the money owed, this is about the lack of student support and the fact that I still have had zero contact from you despite the claims made. 
  Sincerely,
  
  **********

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Ashworth College on March 14, 2024. They have a "No Questions Asked" cancellation/refund policy if enrollment is cancelled within 5 days. They are impossible to contract. I have sent 6 email requests and faxed a formal cancellation letter twice. I want my enrollment cancelled along with the monthly payments cancelled. I also want a refund of the $200 deposit.

  

  Business Response

  Date: 03/25/2024

  BBB Case Number: 21453398
  Student Name: ********************;         
  Student Numbers: **********
  To Whom It May ***************** style="-webkit-user-drag: none;-webkit-tap-highlight-color: transparent;user-select: text"> 
  I appreciate the opportunity to address **************** concerns. ************ officially enrolled in the Criminal Justice: Term 1 Bachelor of Science Degree program on March 14, 2024,by submitting a signed enrollment agreement and making the necessary down payment.
  On March 17, 2024, ************ submitted a request to withdraw from her program, accompanied by additional inquiries related to the withdrawal process. These requests were initially directed to the education department's email and subsequently forwarded to the ************************** for further handling.
  I am pleased to inform you that the cancellation request has been successfully processed as of Sunday, March 24,2024. ************ is *********** a refund of $200, which will be processed within the standard 3-5 business days.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  
  

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to make a formal complaint against Ashworth College for its inability to deliver services as promised and a high level of unprofessional, unethical behavior that makes it impossible for students to complete their self-paced programs.I am asking that my tuition bill from the semester be cancelled ($1,549) and for a refund of $280 for tuition paid.For several months and while taking 3 classes in the Veterinary Technician program, I tolerated the extreme lateness in grading (up to 14 days per assignment) and a lack of communication from staff and instructors, as postings by staff suggested the program was short staffed at the moment.However, I waited over five weeks for my clinical site to be approved in VT 103. After three weeks and ignored emails to staff and tickets I submitted trying to receive help, I learned there was a new rule regarding paperwork not in the original instructions.I have attempted to resubmit paperwork, paid over $1,000 for a rabies vaccine in order to participate in my clinical internship and sent several emails to Ashworth staff regarding this issue. Not only have I heard nothing, but tickets submitted about the issue have been ignored and an online scheduling tool to make an appointment with an instructor was recently shut down. Appointments I have been able to make through the scheduling tool have also been cancelled at the last minute by staff.In addition, the coursework offered in the program is disjoined and obviously made with AI quiz generating tools. Often the chapter quizzes are not closely related to the key concepts in the material or pick obscure points to quiz students on. It is clear that those teaching the course have little personal knowledge of the subject matter.This college does not provide the education, services or schooling it claims. It is defrauding students who are attempting to gain needed career skills.

  

  Business Response

  Date: 03/18/2024

  BBB Case Number: 21438139
  Student Name: ********************************;       
  Student Numbers: AC2305142
  To Whom It May ***************** welcome the opportunity to address ******************** concerns. ******************** enrolled into the Veterinary Technician Associate of Applied Science Degree on November 6,2023, by submitting a signed enrollment agreement and downpayment. I will include a copy of the enrollment agreement.
  On March 15, 2024, ******************** withdrew from her program. ******************** was advised that she completed over 50% of the semester and per her enrollment agreement, she owed the entire semesters liability if she were to withdraw.
  A review of Ms. ********* account was made regarding response timeframes. ******************** has on multiple occasions setup appointments with our Academic Advisors and not the Veterinary Technician Team. Ms. ********* appointments with the Academic Advisors were cancelled and she was advised to setup an appointment with the Veterinary Team directly. All emails ******************** submitted have been answered in a timely manner.
  We have recently advised and posted that grading can take up to ***** business days,but the majority of exams are graded within 5 business days. Ms. ********* VT101 Assignment 3 was submitted on January 1, 2024, and graded on January 5, 2024.Ms. ********* VT101 Assignment 8 was submitted on January 14, 2024, and graded on January 21. 2024.
  Paperwork approval for Clinicals can take 2-3 weeks. We have noted and posted in the courses that this can take longer if the paperwork is not submitted properly. We do provide a required webinar that explains what is specifically required. ******************** refers to the new rule for paperwork, however it is not a new rule. Student are required to appropriately label their files and we are being more proactive with advising students to be careful and follow the directions when labeling files. This is included in the externship booklet.
  ******************* submitted her clinical paperwork on February 14, 2024. ******************** was replied to on the same day and was advised of the new policy set in place and that the paperwork was rejected as they were not properly labeled. ******************** resubmitted the paperwork on March 6, 2024. ******************** was responded to the next day and advised that she was missing her clinical facility data sheet,equipment list, and headshot.
  On March 7, 2024, ******************** revised the paperwork. ******************** was responded to on the same day and advised that her clinical approval status was on hold as she still did not provide the school with her required High School Transcripts.We also advised that the only person to sign as the site supervisor is either a licensed veterinarian or a credentialed veterinary technician that graduated from an AVMA accredited program. We cannot accept multiple names. We asked to have the *** agreement and equipment list updated.
  On March 14, 2024, we receive a message from ******************** where she states she had the hardcopy of her transcripts sent to Ashworth college. ******************** also inquired on the clinical coordinators email and provides it to confirm that it is the correct email. ******************** was responded to on the same day. We did confirm that the email was correct. We also advised that only person to sign as the site supervisor is either a licensed veterinarian or a credentialed veterinary technician that graduated from an AVMA accredited program. We cannot accept multiple names. We asked to have the *** agreement and equipment list updated.
  
  ******************* statement that chapter quizzes are not closely related to the key concepts in the material, may refer to her interaction with the school on January 24, 2024. In this interaction, ******************** was inquiring on a wrong answer regarding a 2007 NAVTA survey. ******************** was responded to on January 29, 2024,and was provided with the page number in her textbook to locate the answer. ******************* was provided some guidance and advised that we would not be able to award extra points on her exam.
  
  Ashworth College has responded to ******************** in a timely manner through her journey with the school. As stated previously, ******************** completed over 50% of her semester. Per her voluntarily signed enrollment agreement, ******************** is responsible for the remaining liability of the program. ******************** will owe the remaining $1549.00 for her semester.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off Ashworth for my degree in 2021. I was then told that my degree was no longer offered and I would hae to select a different degree program and pay more money to the school. I was also told that most of my earned credits would not carry over. When I requested a refund, they refused. I have attempted to call staff members and left several voicemails-no one has responded. I would like my refund for the degree I paid for since the school has not and will not allow me to continue the degree I paid for.

  

  Business Response

  Date: 03/06/2024

  BBB Case Number: 21374882
  Student Name: *************************        
  Student Numbers: AC0622589
  To Whom It May ***************** welcome the opportunity to address Ms. *************** ************** enrolled into the ******************* Associate of Applied Science degree program on August 22, 2006, by submitting a signed enrollment agreement and down payment.
  On March 9, 2017, **************** enrolled into her fourth semester. **************** submitted her last exam on April 13, 2019. As you can see by the time frames,we allowed **************** many years to try to complete her degree while it was still offered. Per **************** enrollment agreement, students are provided with a maximum of four years from the date of enrollment to complete their associate degree.
  ************* did receive an extension on her fourth semester in August of 2018 and had until April 19, 2019 to finish the semester. As the program is no longer offered, ************** is not eligible for an extension. She would need to enroll into one of our current programs and have a transcript evaluation completed.This process would allow us to see what courses can transfer into the current program that ************** would be interested in. Per the enrollment agreement, refunds are not made beyond 9 months from the date of enrollment. I will include a copy of the agreement. We will have a member of our Student Solutions team reach out to setup the new enrollment.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21374882
  
  I am rejecting this response because:

   

  I am unwilling to spend more money on my degree when I made a payment on the remaining balance in 2020 and was told after the payment was made that my degree program was no longer offered.  Had I known before my last payment that the degree was no longer offered, I would have never paid off the remaining balance owed on a degree that Ashworth no longer offered.

  And my last name is spelled ****** not *****.  At least offer my the courtesy of getting my name correct when corresponding with me regarding the sham of a school you have.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/06/2024

  
  BBB Case Number: 21374882
  Student Name: *************************        
  Student Numbers: AC0622589
  To Whom It May ***************** welcome the opportunity to address Ms. *************** **************** did not complete her program in the contractual amount of time.Ashworth College went beyond the allotted timeframe when the program was still available to try to allow **************** the ability to finish the program. Per *************** enrollment agreement, she is not entitled to a refund on the program.  **************** will not be provided with any other options. **************** must enroll into a current program, and we can do a grade evaluation to see what could transfer to the current program. **************** would receive a discount for each course that is successfully transferred in.  
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:03/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out asking for my transcripts to be sent to my new college after Ashworth College discontinued their masters program and taking all the money I paid for that program. Ive reached out to parchment, ashworths chat, and submitted tickets. My new college sent a request via mail over a month ago and the transcript department refuses to send them.

  

  Business Response

  Date: 03/06/2024

  BBB Case Number: 21370114
  ******* Name: ***********************
  ******* Numbers: GA2000293
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. **************** enrolled into the *********************** Master of *********************** on October 23, 2020, by submitting a signed enrollment agreement. As of March 6, 2024, Ashworth College does not reflect chats, tickets or emails regarding Ms. ******* transcript request.
  We are showing **************** made 4 orders via Parchment for her transcripts. On November 22, 2023, **************** had order TEE5FHCG sent to ***********************. On December 29,2023 **************** had order TERN0UCK sent to her own personal email. On January 5, 2024, Ms. ****** had order TE9TNZSO sent to ****************************. On January 12, 2024, Ms. ****** had order TE9JUMEK sent to ***************************** online.  **************** would need to speak to Parchment directly regarding those orders.
  *************** will need to continue to use Parchment to order her transcripts. If *************** is having issues logging into her Parchment account, she could set an appointment with our ******* Services team and make the payment to have the transcripts sent. The appointment can be made by following ************************************************************************* .
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21370114
  
  I am rejecting this response because:

  I have submitted several tickets requesting the transcripts via ashworth college online. They close the ticket and all show resolved. They refuse to answer my question regarding the paper request mailed in January by ***************************** requesting these as well. Upon speaking to a representative at ******** Tech I was told Ashworth College is one of the most difficult to deal with when requesting transcripts. 
  I agree with them.

  ive done the chat option as well and the person on the chat closed it and told me he wouldnt be helping me. 
  
  As far as parchment I have been told by them to contact Ashworth and I included that communication in a ticket. I requested both the bachelors and masters transcript to be sent and Ashworth continues to ignore the request. They continue to ignore the paper mailed request as well sent in January. 
  this is completely unacceptable. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/11/2024

  
  BBB Case Number: 21370114
  Student Name: ***********************
  Student Numbers: GA2000293
  To Whom It May ************* welcome the opportunity to address Ms. ******* concerns. Each ticket **************** submitted under her bachelors program regarding transcripts have been answered. **************** has been advised that Ashworth College uses Parchment for our official transcripts and diplomas.As this is a third-party, all questions and concerns must be directed towards Parchment.
  When **************** called the school on February 26, 2024, to inquire on transcripts, she was provided with the contact number to Parchment and was advised of the fee for each transcript.If **************** would like documents for each program she has enrolled into with Ashworth College, she must order each separately via ***************************** was advised that she only ordered the transcripts for her Masters program and not the Bachelors. The transcripts are not combined. **************** will need to use Parchment to place the individual orders.
   If a school is requesting documents for ***************, they will also be advised that they must use Parchment.  
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21370114
  
  I am rejecting this response because:
  I requested the transcripts be sent and only received the masters transcripts. Parchment told me to contact Ashworth, Ashworth is telling me to contact parchment. The new college has requested these as well. 
  I have paid the fee, I want the bachelors transcripts sent and stop the back and forth. You already took thousands of dollars from me and ended the masters program before I could finish costing me more money since your credits arent transferable with real colleges 
  Sincerely,
  
  ***********************