Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reenrolled into the Medical Billing and Coding program at Ashworth College on 01/16/2024. I was previously enrolled and had been given several extensions to finish the classes. I had been given the opportunity to take the pre-test for the **************** of Professional Coders (AAPC) only to find out that what I had studied at Ashworth College did not afford me enough education to take the pre-test. That is when I decided to re-enroll back into the course (Medical Billing and Coding) at Ashworth College and had to pay an extra $256.00 after I had paid full tuition for the first classes I took and that was over $1000.So I enrolled the second time and was put on a $35.00 payment plan only to find out that the classes would not be open for me until I paid the full turion. Now I have contacted Ashworth College 10 or more times through chat and was lied to every time. "You won't get full access to the all the classes until you pay the balance of $206.00." I paid the full tuition $206.00 on 02/8/2024 and now I am being told the I have to wait ***** hours to access all the CLASSES. Someone one needs to STOP Ashworth College. THRE ARE TOO MANY COMPLAINTS TO READ THEM ALL BUT ALL POINT TO THE LIES THAT THESE PEOPLE ARE TRAINED TO TELL. THE ONLY REASON THAT I AM GOING BACK IS BECAUSE I STATRED THERE AND THEY TOOK MY MONEY AND I WAS NOT GIVEN THE KNOWLEDGE NEEDED FOR ME TO SIT FOR THE CERTIFATION. I NEED ALL THE CLASSES OPEN SO I CAN MOVE FORWAR WITH MY EDUCATION AND WOULD NOT BE DOING THIS IF IT WERE NOT IMPORTANT TO ME. EVERYONE SHOULD BE AWARE OF THIS COLLEGE AND CHECK THEM OUT IF THEY ARE PLANNING TO ATTEND ASHWORTH COLLEGE!

  

  Business Response

  Date: 02/09/2024

  BBB Case Number: 21268351
  Student Name: **************************
  Student Numbers: MC1903176
  To Whom It May ***************** welcome the opportunity to address Ms. ********* s concerns. Ms. ********* enrolled into the Medical Billing and Coding diploma program on August 27, 2019, by submitting a signed enrollment agreement and downpayment.
  If a student would like all material to be available to them at one time, they need to be paid in full and sign a waiver stating they would like to have all material opened at one time instead of progressing through the program one subject at a time. Once all requirements are met, we will start the process of releasing all courses. This can take 1-2 business days to process.
  On February 8, ****, Ms. ********* was advised where to locate the waiver and was advised of the time frame it will take to receive and process.
  We will process Ms. ********** request in the order it is received. As of February 9, ****, we have not received Ms. ********** shipping waiver.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have sent me to collections even though I called and told them I need to cancel my free trial. This is absolutely unacceptable and ridiculous. Now theyre harassing me with phone calls saying hey ******** do you remember us? Do you know anything about this bill? I want this taken off my credit report.

  

  Business Response

  Date: 01/15/2024

  BBB Case Number: 21141980
  Student Name: ***********************
  Student Numbers: MC2102726
  To Whom It May ***************** welcome the opportunity to address ************ concerns.Ms. *** enrolled into the Medical Billing and Coding Career Diploma on July 24,2021, by submitting a signed enrollment agreement and down payment.
  As of January 15, ***** Ashworth College has not received a request to withdraw from the program from Ms. ******** includes verbal and written requests. Due to defaulted payments, ************ account was turned over to a Third-Party collection agency.
   If Ms. **** would like to withdraw from her program, a request is required. Ms. *** can email her request to ************************************** Once received, the account will be cancelled out according to the contractual terms Ms. *** agreed to.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21141980
  
  I am rejecting this response because: if you dont take this off my credit report I will contact a lawyer. Once it is off I will accept your answer on the BBB. 
  Sincerely,
  
  ******** ***

  

  Business Response

  Date: 01/19/2024

  BBB Case Number: 21141980
  Student Name: ***********************
  Student Numbers: MC2102726
  To Whom It May ***************** welcome the opportunity to address ************ concerns. Per the enrollment agreement that Ms. *** signed, she must withdraw from the program( written or verbal). As of January 19, ****, Ashworth College has not received a request to withdraw from the program from Ms. **** Per the enrollment agreement, ************ account was turned over to an outside collection agency due to defaulted payments.
  As the account is still in an open status, the full price of the program was reported to collection agency. Once Ashworth College receives ************ required request to withdraw,we will close the account out according to the terms of the enrollment agreement that Ms. *** voluntarily signed. The account will remain in collections until Ms. *** settles her financial obligations. If Ms. *** hires an attorney, we can no longer assist her directly and she must have her attorney make all communications going forward.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 01/19/2024

   
  Complaint: ********

  I. CALLED. TO. CANCEL. I cant believe the absolute SCAM YOU ARE RUNNING!
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I applied into this college. I finished 1 semester then started another. I ended up enrolling in more courses at my university so had to put this learning on hold. Meanwhile, I had my card set on autopay for only $59 a month. Now im applying to grad school and tried to get my transcript when I noticed I all of a sudden owe minimum $916 to reinstate and unfreeze my account. This included a $345 collection fee.I want to continue my studies but no one is helping me. I tried calling and chatting online but no one can help me because it got sent to **** debt collection. But I was still told if I pay and make my account current u can do my courses.I am just agitated because I then contact **** and they have no recollection of this delinquency. I want Ashworth to work with me and either remove the $345 charge so I can pay my minimum balance to get my account active on 2/15/24.Or I would like to consolidate the whole amount (including $345) to my bill and pay it that way. I am not sure why auto pay wasnt working in the first place and wish I never stopped getting charged the $59 a month.I want to continue my studies now that I am graduating, to get a second degree. I am going to be a teacher in September and every 15 credits I earn will allow me to get a pay raise. I really hope this will be able to get fixed without having to go to collections as I am willing to pay once 2/15/2024 hits. I can pay $200 now but thats all I can afford until otherwise.

  

  Business Response

  Date: 01/12/2024

  BBB Case Number: 21135950
  Student Name: ************
  Student Numbers: AC2208625
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. Ms. ****** enrolled into the Psychology Bachelor of Science degree on October 14, 2022, by submitting a signed enrollment agreement and down payment.
  Ms. ****** had been advised of her past due status numerous times. This includes letters mailed on 1/24/2023,2/8/2023, 2/28/2023, 7/18/2023 and 8/8/2023 advising of the past due notice and possible collection agency placement. Due to defaulted payments, Ms. ******* account was turned over to the **** collection agency on September 18, 2023.
  Ms. ****** will need to work with the agency directly in order to resolve her financial obligations. Ms.****** will regain access to the course once the account is brought current.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 21135950
  
  I am rejecting this response because:

  I have been trying to resolve and come up with a new payment plan since before this was sent to collections. Now the agency cannot give me my account number so I can pay this. I want to restart my payment plans with Ashworth, not to the agency. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/15/2024

  BBB Case Number: 21135950
  Student Name: ************
  Student Numbers: AC2208625
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. As Ms. ****** defaulted on her agreed upond payments, the account was sent to a third-party collection agency. As the account is in collections, Ms.****** will need to work with them directly to resolve her financial obligations.Once the account is brought current, Ms. ****** will have access to her account.
  
  ******************** is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21135950
  
  I am rejecting this response because:

  I keep getting the same robotic response. 
  I cannot contact **** because no one knows the account number this is under. I am willing to get my account back on track. I want to know if I pay the minimum due to Ashworth, if my account will be current again. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been enrolled with this school for almost two years now. I have been taking their classes for veterinary technician. I have finally completed enough courses that Im now required to take in person externships. Upon trying to get my externship site approved, I find out that Ashworth doesnt have my high school transcript on file!! Okay no worries, right?? Wrong!!!My high school has sent off my transcript 3 times. All three times Ashworth says its not my transcript and that its coming from a northwest ********** went to Kings ********** not *****************.Weve asked for a fax number and wont receive one.Weve put in tickets and no one calls back Or if they do, its another email to another person who doesnt respond back.I got so sick of not being able to talk to someone, that I stopped paying. Oh they call me now!!! And I tell them why Im not paying but they still dont help me. They just try to submit a ticket, where no one calls or suggests that I use the stupid email.Ive even gone as far as begging to let me have my high school mail my transcript. Where they will have to sign it upon arrival. ****, they wont do that.So yeah, now Im a sitting duck Oh did I mention that by AVMA standards, it is against their rules to have someone enrolled without having their transcript?? Im tired of being nice and patient, take me to collections because I will be reporting Ashworth to where it is necessary

  

  Business Response

  Date: 01/08/2024

  BBB Case Number: 21107266
  Student Name: ***********************
  Student Numbers: AC2207712
  To Whom It May ***************** welcome the opportunity to address Ms. ****** concerns. ************** enrolled into the Veterinary Technician Associate degree on January 5, 2023, by submitting a signed enrollment agreement and down payment.
  The *************************************** (AVMA) Committee on Veterinary ******************** and Activities (CVTEA) has determined that students in the Veterinary Technician AAS degree program must submit official high school transcripts, an official transcript of their GED, HiSET, TASC exam results, homeschooled student must provide documentation that confirms the students homeschool program is recognized by their school district, county or state, in order to verify proof of graduation. Other forms of documentation will not be accepted for this program.
  The Transcripts that are received by Ashworth College on Ms. ****** behalf are not her transcripts. ************** would need to speak to her previous school and request they provide us with an official copy of her transcript. ************** will not be able to continue with her lessons until this is received.
  This is a requirement that ************** agreed to when signing the enrollment agreement. ************** has been advised of the requirements by our Registrars office.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this school years ago and never even took the class. I also never received money to this course and Im stuck with 860 bill thats been flagged on my credit report. This is absolutely absurd school and a scam. Im pretty much left with filing a complaint or just paying for a course I never even took. DO NOT GO TO THIS SCHOOL

  

  Business Response

  Date: 01/08/2024

  BBB Case Number: 21093153
  Student Name: ***********************
  Student Numbers: DR1700582
  To Whom It May ***************** welcome the opportunity to address Mr. ************** ************** enrolled into the AutoCAD Career diploma on July 30, 2017 by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  As of January 8, 2024,Ashworth College has not received the required cancellation request from *************. As a result, the account remains in an open status. Due to defaulted payments the account was referred to an outside collection agency.
  If **************, would like to withdraw from the program, he would need to provide us with the request. This can be via mail, email, or phone. Once the request is received, the account would be closed out according to the cancellation terms laid out in the enrollment agreement.
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need school to update my course of completion status. When I have called the school I have been told to submit a ticket in the student portal. I do not always hear from the customer service online. I am requesting for all of my assignments and quizzes to be graded in a timely manner within **** business days with course of completion to be updated. with my current courses posted online by the end of the week for week 1/2/**** my course of completion status should be at least 70%, which I am kindly asking Ashworth to complete. By week of 1/12/**** all books that I need to complete in order to finish up with BA program to be posted on student portal. even if some of my assignments that I may not get the best grade on to be graded and be optional for me to redue. in completing the quizzes I have been doing well with which *** my grade. I would also like a letter of completion status within the next 30 days as of this month in January ****.

  

  Business Response

  Date: 01/24/2024

  BBB Case Number: 21086715
  Student Name: ********************************
  Student Number: AC0550876
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. I have previously resolved ****************** issue in BBB case number ********.*********************** has completed 72 of 120 credits needed for her *********************** Bachelor of Science degree. *********************** is 66% complete with her entire *********************** degree. *********************** was provided the total amount of credits completed with Ashworth College in total, not just the *********************** degree curriculum. As we acknowledge the error with the number of credits provided, the representative did attach the correct program of study. The program of study does show the number of credits *********************** has and what is required for her *********************** degree. I will attach the program of study for her *********************** degree that was provided via email.
  Currently, *********************** has 48 credits left to complete her *********************** Bachelors degree, which is the equivalent to 16 courses. The handbook can be found on the students portal and at *******************************************************************************************************************************.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ashworth College is charging me for a semester I did not complete. They charged me $300 to cancel, I was unable to pay it at the time. I did not complete their course at all and yet they want me to pay them $1,600. I do not owe them this.

  

  Business Response

  Date: 01/03/2024

  BBB Case Number: 21079756
  Student Name: *************************
  Student Number: AC2208527
  To Whom It May ***************** welcome the opportunity to address ******************** concerns.******************** enrolled herself online into the Veterinary Technician Associate of Applied Science program on October 11, 2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ******************** completed 8 out of ************************ the enrollment agreement, For any default not cleared within 15 days of notification of non-payment, Ashworth College reserves the right to call the entire program obligation due and payable immediately, plus any collection or attorney's fees, and the student will not be *********** any refunds. Due to defaulted payments, ******************** account was sent to an outside collection on August 28, 2023.
  As Ashworth College does not directly report on students credit, ******************** will need to reach out to the agency to inquire about her how to amend her credit. **************** can contact our student services department or me directly at ************************** to cancel her account if she wishes to no longer continue with our program.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************************.
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I enrolled my daughter ****** ***** - in the online highschool at Ashworth College. We we told she would be give a full class load with plenty of online support from teachers. After about one month she only had one class assigned. It was a spanish class and it had no assignment and no nothing in english - we attempted to make appointment for support several time but never once did someone reach out to us. There is no support no admin to support the students. No teachers. No classes. The only people you can reach are the sales team selling the program. I realised after waiting over a month to figure this out and getting nowhere that I had to take my out of this fake school and start to figure out another rout for her education. It has not been an easy time. I took a leap of faith based on the description the school provided and trusted that my daughter would be enrolled in a legetamit education. We were not provided what we were sold and it cost us months of my daughters education. I was refunded part of the tution that I paid to the school. I would like to have a full refund as they did not provide the product which sold.

  

  Business Response

  Date: 01/08/2024

  BBB Case Number: 21075950
  Student Name: *************************
  Student Numbers: JM2308825
  To Whom It May ***************** welcome the opportunity to address Ms. ******  concerns. ************** enrolled ****** ***** into the High School diploma program on October 9, 2023 by submitting a signed enrollment agreement and payment in full.  ************** closed the account on November 29, 2023.
  All Courses and the order of courses can be located at ***************************************************************************************** High School Diploma programs offer a fundamental yet academically challenging high school education. Courses are taken one at a time.
  I am showing that we did attempt to reach out to ************** but were unsuccessful and had to leave messages. We have instructors and Academic Advocates available to assist our students with their educational questions.
  Per the signed enrollment agreement, ************** account was closed out and properly refunded. There will not be any more of a refund provided to **************.
  James Madison High School is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21075950
  
  I am rejecting this response because: We did not have classes assigned - only one class with zero explanation and zero support. Access to academic support was attempted several times with no success. There is no way to reach admin. A lot of promises and descriptions of what is offered when a person calls to sign up. then you are essentially locked out. After months of trying to access her classes and support - we have had move her to another option.   have had to unenroll ******.  
  I believe because the school failed to deliver what it said it was offering we need a full 100% refund. We lost time in my daughter's education and endured days and days of time and hardship while attempting to contact the school and get support. We trusted this program and we were ill used. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/11/2024

  BBB Case Number: 21075950
  Student Name: *************************
  Student Numbers: JM2308825
  To Whom It May ***************** welcome the opportunity to address Ms. ****** concerns.James Madison High School has attempted to reach out to ************** several times via our LIBCAL system. We have had some appointments setup prior to *********** times and have advised ************** of time zone restrictions. We have also left messages when we could not reach **************.
  James Madison High School is an independent study program where courses are setup to be taken one at a time.All instruction are laid out via the student portal. ************** had access to all required content including course instructions.
  Per the signed enrollment agreement, ************** is responsible for the tuition tier percentage completed along with Nonrefundable Fees + Registration Fees. ************** account was closed out and properly refunded. There will not be any more of a refund provided to ***************
  
  
  James Madison High School is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21075950
  
  I am rejecting this response because:

  Does the school have telephones Or maybe a telegraph machine that they could get access to in order to provide support to student or parents? 
  This school is a sham and the public should know about. 
  I cant find a place to leave a review to warn other people and families and this. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************, I do not have a contract with ashworth college, they did not provide me with the original contract as I requested

  

  Business Response

  Date: 12/15/2023

  BBB Case Number: PT2100705
  Student Name ************
  Student Number: PT2100705
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns.************ enrolled into the Pharmacy Technician Career Diploma program on March 20, 2021 by submitting a signed enrollment agreement and down payment.  
  As of December 15, 2023, ************ has completed 78% of the program. Per the voluntarily signed enrollment agreement, ************ is responsible for the entire programs liability. Due to defaulted payments the account was sent to an outside collection agency on April 3, 2023.
  Reviewing Ms. ***** account, we do not have record of a request for the enrollment agreement. I am including a copy of the agreement with this response. ************ is liable for her program and the account will remain in collections.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the college advisor for a student here in ****** who has enrolled with Ashworth College/James Madison High School for a physics course. For the past several weeks I have been trying to get a transcript/certificate of completion for her for this course, otherwise she may not graduate from our high school. I have called various phone numbers and written to several different Ashworth College email addresses with no response. I have asked for a registrar's phone number; none is available. Like many others who have complaints, the "admissions representatives," who are remarkably easy to reach, are remarkably unhelpful with questions about student records, and are unwilling or unable to provide direct phone numbers to administrative offices. (I even called the supposed "corporate office" for Ashworth College, and was put into an infinite loop.) My complaint is very similar to another I read on this website: "I *************************** has called James Madison high school on 11/20/2023, and asked for a transcript so i can use it at another college, well I had to call this number that a James madison high school rep has given me and i had to put in my phone number and a date and time for ******* to call me and since then, no one has called me, so i called james madison high school and told them what had happened and i still could not get my transcript and that the company had given me the run around, so i decided to file a complaint."

  

  Business Response

  Date: 12/12/2023

  BBB Case Number: 20988939
  Student Name *******************
  
  To Whom It May ***************** welcome the opportunity to address Mr. ****** concerns.Due to FERPA laws, we are unable to provide information on a students account without a signed privacy release.
  Transcripts are available via *********.com. Students can access this by logging into their student portal. While in the student portal, the student will click on the Learning tab. On that page there will be a link that states order transcripts The page will guide the student through placing their order for an official transcript.  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist