Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously attended Ashworth College in 2020, and recently re-enrolled November 2023. The day that I re-enrolled I signed the enrollment agreement document and paid my deposit to begin working on my courses. I tried to log in to the student portal but all of the information being displayed was from my 2020 program, I assumed that the system needed some time to update - I waited a few days and never received any further communication from Ashworth and the student portal never changed.I reached out to Ashworth and they have asked me to provide my proof of payment and enrollment agreement - I have provided both multiple times and nothing has been resolved. It has been 1 month since I enrolled and customer service has been terrible. The rep who is messaging me in the ticket takes days to respond and never has an update for me and as of recently has completely stopped replying, I've called the admissions number multiple times and they gave me an email address to contact - I've contacted the email address multiple times and have yet to receive a response. I have set appointments and the Ashworth team member doesn't call multiple times.I can't access any of my course work, I've already paid my deposit and no one is willing to help, no one has a resolution, and communication is terrible.All I wanted was to begin my course work but instead I'm having to jump through hoops and take time out of my day to even get a hold of anyone just to be told someone else will be contacting me... this is ridiculous and unprofessional. It's clear that Ashworth doesn't care about their students...

  

  Business Response

  Date: 12/11/2023

  BBB Case Number: 20975123
  Student Name ***************************** Iii
  Student Number: AC2005930
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. **************** enrolled into the *********************** associate degree on June 16, 2020, by submitting a signed enrollment agreement and down payment.
  A review of our system does not reflect a new enrollment created for ***************. Our records do indicate that there was a payment made on Mr. ******* 2020 account, recently. We attempted to call **************** twice on November 17,2023, however we had to leave a voicemail.
  On December 11, 2023, I placed a refund request for the most recent payment.Please allow up to 10 business days for the refund to be fully processed. To discuss enrolling into a new program, please speak to a member of our Admissions team at *************.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20975123
  
  I am rejecting this response because I did apply for the *********************** Program back in 2020 but I did not follow through or make any payments.

  i did PAY to enroll in the computer information systems degree and have provided my signed enrollment and proof that the money was withdrawn from my account and not refunded.

  So although I have paid to begin the ******************** Systems Degree I still do not have access to my course work.
  
  Sincerely,
  
  ***************************** Iii

  

  Business Response

  Date: 12/15/2023

  BBB Case Number: 20975123
  Student Name ***************************** Iii
  Student Number: AC2005930
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. The payment that **************** made was applied original to his account from 2020. A request was put in to refund this amount to ****************. A refund check is being generated.
  On December 13, 2023 **************** worked with an advocate to enroll into the ******************** Systems Associate Degree.The account is available for **************** to access.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************** Iii

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I *************************** has called James Madison high school on 11/20/2023, and asked for a transcript so i can use it at another college, well I had to call this number that a James madison high school rep has given me and i had to put in my phone number and a date and time for ******* to call me and since then, no one has called me, so i called james madison high school and told them what had happened and i still could not get my transcript and that the company had given me the run around, so i decided to file a complaint.

  

  Business Response

  Date: 11/28/2023

  BBB Case Number: 20914482
  Student Name: ***************************
  Student Numbers: JM1708842
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. **************** enrolled into the High School program on August 15, 2017 by submitting an enrollment agreement and down payment.
  On November 20,2023, *************** called in to request a transcript and a representative explained the process on how to order transcripts. Transcripts must be ordered on the student portal through ***************************** placed her Parchment order on November 20,2023. I have processed the order on parchment and sent it through.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *********************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are asking me to pay $500+ of tuition fee even though I am not a current student of Ashworth College. I have cancelled the ********************* course before the 5 days of registering to this college and does not owe them anything. They said they reinstated it but it's without my permission. Ashworth College is making money of students who cancelled the course and kept harassing me to pay a huge amount of money even though there is not activity I have done for several months now. I have contacted them over the phone and e-mailed them that I am not their student and insists I owe them money. This is not a good school that is why I cancelled a course right away. I don't owe them anything and they should stop harassing me and charge me for something I am not enrolled in.

  

  Business Response

  Date: 11/28/2023

  BBB Case Number: 20905909
  Student Name: *************************
  Student Numbers: AC1906973
  To Whom It May ***************** welcome the opportunity to address ************** concerns. ************ enrolled into ********************* Bachelor of Science on July 20, 2019 by submitting an enrollment agreement and down payment. I will include a copy of the enrollment agreement.  
  On July 29, 2019, ************ cancelled her account for the first time. On February 23, 2023, ************ called on a recorded line asking to reinstate her ********************* Bachelors program. ************ then called back on November 22, 2023 to cancel her account for the last time.
  As per the enrollement agreement, Students may cancel or withdraw in any manner, but it is recommended that they do so in writing, After 5 Calendar days: If the student has not submitted any lessons AMOUNT STUDENT OWES Non-Refundable Fees + Registration ************ owes a liability for the nonrefundable fees plus late fees. ************ can contact our financial services to pay the agreed upon liability.
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *******************************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20905909
  
  I am rejecting this response because: I did write and called regarding my withdrawal of the course and I do not owe Ashworth College any money. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/04/2023

  BBB Case Number: 20905909
  Student Name: *************************
  Student Numbers: AC1906973
  To Whom It May ***************** welcome the opportunity to address ************** concerns. ************** account was ultimately cancelled on November 22, 2023. As a one time, act of good faith, I will write off the owed liability. **************** current account balance for ********* is at $0.00. 
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ******************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in this "college" and found out after less than a semester the credits are not transferrable to a 4-year university, hence making their degree useless. They should disclose this fact to students while enrolling. I cancelled and was charged a FULL semester, even though that was not in their terms. Since then, they will not stop hounding me. They sent me to collections, and I finally agreed to pay them to get them to leave me alone. I was making payments and suddenly the debt disappeared from my credit report. Recently it popped back up from a different creditor. What kind of game is this?

  

  Business Response

  Date: 11/20/2023

  BBB Case Number: 20865528
  Student Name: *******************************
  Student Numbers: AC2001031
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns.On January 27, 2020, ****************** enrolled into the ***************************** Associate of Science Degree program by submitting a down payment and signing an enrollment agreement. I will include a copy of the agreement.
  In the enrollment agreement that ****************** willingly signed, it states, Upon graduation student will be awarded a degree. No assurance is made of eligibility for job placement. Acceptance for transfer of academic credits is determined by the receiving institution. For complete details on graduation requirements, consult the Ashworth College Catalog.
  After ********************** account, I have verified it has not been cancelled. If ****************** wishes to cancel her account, she can email student services directly at ************************************* As per her enrollment agreement, ****************** will be liable for 50% contract liability as she has completed 48% of her first semester.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ***************************
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the property management program and several times they would not take my payment so I had to call. Now I tried to take my final exam and the online test would not submit my answers 1/2 way through and I filed many tickets towards the IT department and no one call me or emailed me. They just closed the tickets and di not ************ I am completely locked out and cannot finish my program and no one will give me a call back or even respond to me. I have not finished paying for the program but because no one will get in touch with me they will send it to collections without it being my fault. This program is terrible and teaches you nothing. I will be taking the collections because its out of my hands. The one number is only to people who can sign you up and they have no idea what you are talking about when you do call.

  

  Business Response

  Date: 11/14/2023

  BBB Case Number: 20857146
  ******* Name: ***************************
  ******* Numbers: MM2300064
  To Whom It May ***************** welcome the opportunity to address ************** concerns. On July  7, 2023, ************** enrolled into the ******************* Career Diploma program by submitting a down payment and signing an enrollment agreement. I will include a copy of the agreement.
  After reviewing ************** account, on August 21, 2023, a representative reached out directly to ************** to let her know checking accounts cannot be applied as autopay. *******s must have either a debit or credit card on file for the autopay to pull. Any incurred late fees were waived as an act of good faith on the business side.
  On November 6, 2023, ************** inquired about an issue with submitted her exam. A representative responded by November 7, 2023, advising the following below, Hello ********, thank you for contacting the school. I am seeing you were able to successfully submit this exam shortly after submitting this ticket. All questions were saved and scored, and a grade of 45% was earned on your Final Exam. This course will be complete once you submit your Career Investigation Project and receive a grade.
  If you have any other questions, please do not hesitate to contact ******* Services via chat, ticket, or by creating a phone call appointment at *************************************************************************
  You can also directly book an appointment with an Academic Advisor for help with your courses at: *************************************************************************.
  
  Once ************** submits her final project she will be academically completed with her program. If she wishes not to continue with the program and would like to cancel, she is bound to the enrollment terms as per her signed contract.
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ***************************
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20857146
  
  I am rejecting this response because:
  They never once reached out and I never once received any email from what they are saying in their response. It was myself who has always called and reached out to them. I opened up several tickets regarding their website and the connection issues and they never once reached out to me. They always closed the ticket before I could get a response to anything . As far as my final exam goes the test stopped working at question 11 and would not take any clicked answers from me !!!!! They are lying and challenge the responses emails they sent to me and phone calls . They said regarding my ******** acct that they had someone who was ******** on their staff that could fix it then were suppose to reach out and never once did . They are lying and trying to cover up the lack of business ability they have. I just want a refund and move on from this. I submitted 2 tickets last week regarding this and still gave not heard  response at all .!!! Liars and thieves. 

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/20/2023

  BBB Case Number: 20857146
  Student Name: ***************************
  Student Numbers: MM2300064
  To Whom It May ***************** welcome the opportunity to address ************** concerns. All student tickets are marked resolved once a response is given. If ************** has additional questions she can email *************************************
  After reviewing ************** account if she wishes to proceed with cancellation she will be at 100% liability as ************** completed 11 out of 12 lessons. She can contact student services directly to process the cancellation.
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ********************************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 12/05/2023

  Complaint: 20857146
  
  I am rejecting this response because: I still want a full refund as they have completely locked me and I cannot finish anything more modules and the person who responded I called several times and they still have NOT CALLED ME BACK!!!!! I want a full refund and I will no longer pay on anything is was a course not even valid anywhere!
  
  Sincerely,
  
  ***************************;  

  

  Business Response

  Date: 12/11/2023

  BBB Case Number: 20857146
  Student Name: ***************************
  Student Numbers: MM2300064
  To Whom It May ***************** welcome the opportunity to address ************** concerns. As previously stated, ************** completed 11 out of 12 exams. Per the voluntarily signed enrollment agreement, ************** is not *********** a refund.************** will owe the programs remaining liability.
  As of December 11, 2023, ************* account does not have a hold placed on it preventing access to course studies. ************** has full access to her portal.
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ********************************************************.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20857146
  
  I am rejecting this response because: I have a video to show you but this portal will not let me upload it . the constant trouble I have had with this company and NO I WILL NO LONGER PAY AND I CHANGED MY CC ON FIEL SO GOOD LUCK IN GETTING THE MONEY!! I will not be bullied or subjected to being called a liar and that my acct is good when clearly from the video I have it is not ! I do not care if it goes to collections because it falls off your profile after 7 years you guys are scam artists and by the amount of complaints it SHOWS!
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/15/2023

  BBB Case Number: 20857146
  Student Name: ***************************
  Student Numbers: MM2300064
  To Whom It May ***************** welcome the opportunity to address ************** concerns. I was able to successfully shadow ************** account. There are no holds placed on ************** account preventing access to the student portal. ************* may be using invalid credentials when attempting to log in to the portal.************** has the option to reset her password via the student portal. Once completed and using the correct credentials to login, ************** will be able to access her lessons.   
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ********************************************************.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20857146
  
  I am rejecting this response because: they constantly say the same response there is nothing else to discuss I wil no longer pay for this. Ther eis zero shadowing as I have ** many a ticket in and they cannot fix what I see on my end. I do not want to discuss anything with them without a witness from the BBB as they will be rude and uncooperative as they have been since the get go. Either one of 2 things I get this course cancelled anf do not pay or I jsut no longer and get a full refund from them form what I already paid. They can decide whta they want to do. I forbid to be bullied from there so called person who seems like a BOT because they cannot respond in any other manner but the same thing. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. I work and cannot meet. 

  ***************************

  Customer Answer

  Date: 12/21/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************************

• Initial Complaint

  Date:11/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted tickets on my student portal to the customer service department. ******************** has a new system to where if you need to communicate about your education/degree that you have to submit a ticket in the student portal. I had tried to speak with the customer service department by calling ********************** however I was informed that they only handle payments. My degree is already paid in full. I want my Bachelor's degree in *********************** to be mailed out to the mailing address on file with the school. The same address that I have provided to the BBB of Georgia. I can be reached by phone if needed to discuss this matter. If I am not available when called can leave a message. Thank you for your timeand consideration. God Bless.

  

  Business Response

  Date: 11/06/2023

  BBB Case Number: 20821441
  Student Name: ********************************
  Student Numbers: AC0550876
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. Our point of contact has been updated. If students have any questions they can currently reach student service by Chat, the ticketing system or they can email us at ************************************.
  ****************** mailing address was updated and once she academically and financially completes her Bachelors program, the diploma will be mailed to the address on file which reflects the same address that she provided to the BBB.  
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *****************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20821441
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 11/08/2023

  BBB Case Number: 20821441
  Student Name: ********************************
  Student Numbers: AC0550876
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. Completion documents are awarded once a student has academically and financially completed their program. Once both requirements are met, Parchment will start the process of generating the completion documents and will mail out to the student. 

   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *****************************************.

  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20821441
  
  I am rejecting this response because: I have not received response from Ashworth on how many more books that I have to complete. I wanted to know how many more books left?
  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 11/13/2023

  BBB Case Number: 20821441
  Student Name: ********************************
  Student Numbers: AC0550876
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. On November 6, 2023, I emailed ************************ directly the list of courses she has left in order to graduate from her Bachelors degree program. I will include the list of courses in this response.
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ***************************
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20821441
  
  I am rejecting this response because:There are courses that I have completed on my student portal that need to be updated. when I submit my ticket for **************** I have not received response.
  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 11/20/2023

  BBB Case Number: 20821441
  ******* Name: ********************************
  ******* Numbers: AC0550876
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. You have placed a student ticket on November 12,2023 and a representative ****** has responded on November 13,2023. You must allow ***** hours for a response. I will include a PDF copy of her response advising how to properly submit your answers in order to be graded.
  If you have any other questions, please do not hesitate to contact ******* Services via chat, ticket, or by creating a phone call appointment at ************************************************************************* You can also directly book an appointment with an Academic Advisor for help with your courses at:*************************************************************************
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *****************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

  

  Business Response

  Date: 11/20/2023

  BBB Case Number: 20821441
  ******* Name: ********************************
  ******* Numbers: AC0550876
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. You have placed a student ticket on November 12,2023 and a representative ****** has responded on November 13,2023. You must allow ***** hours for a response. I will include a PDF copy of her response advising how to properly submit your answers in order to be graded.
  If you have any other questions, please do not hesitate to contact ******* Services via chat, ticket, or by creating a phone call appointment at ************************************************************************* You can also directly book an appointment with an Academic Advisor for help with your courses at:*************************************************************************
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *****************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.-I still have other tickets through Ashworth waiting on response
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:10/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this school is a scam. I was a student for one day and called and canceled. I spoke with representatives and they said my balance was paid and I had no balance left. Then I get a letter in the mail saying I owe ****** dollars. So I call and they give me no direct answers. I asked how I go from ****** balance for a school online I only attended for about 1 hour. They said I had no balance. Today I get a letter from collections saying I owe ****** on my credit report. How does this happen???? I am going to keep filing complaints against this disgusting company. How is this method legal?

  

  Business Response

  Date: 11/01/2023

  BBB Case Number: 20804253
  Student Name: *********************
  Student Numbers: VM2300032
  To Whom It May ***************** welcome the opportunity to address ************** concerns.****************** enrolled into the Nutrition, Diet and Health Science Career Diploma on April 1, 2023 by signing an enrollment agreement and submitting a down payment. I will include a copy of the enrollment agreement.
   Due to defaulted payments, ************** account was sent to an outside collection agency on September 4, 2023. As stated in the enrollment agreement, For any default not cleared within 15 days of notification of non-payment, Ashworth College reserves the right to terminate the student's enrollment and collect the entire program obligation that would be due, in accordance with the institution's refund policy, payable immediately, plus any collection or attorney's fees.
  ****************** can contact our financial department or the third-party collection agency directly to fulfill her financial obligations. As Ashworth College does not directly report on students credit, ****************** will need to reach out to the agency to inquire about her how long it takes for her credit to be amended once the financial obligation is made.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ***************************
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Ashworth College . I do not have a contract with Ashworth College. they did not provide me with the original contract as I requested

  

  Business Response

  Date: 09/28/2023

  BBB Case Number: 20662102
  Student Name: *****************************
  Student Number PT2200404
  
  To Whom It May ************* welcome the opportunity to address ****************** concerns. **************** enrolled in the Pharmacy Technician Career Diploma on April 3, 2022 , by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  As of September 28,2023 **************** has completed 72% of the program. According to the agreement **************** signed, she is responsible for the entire programs liability. We have not received prior communication from **************** requesting her enrollment agreement. The agreement is available to **************** under the documents section of her student portal. As stated above, I am including a copy of the agreement.
  
  
  **************** will remain responsible for the terms that she voluntarily agreed to. Cancellation terms can be located on the enrollment agreement and can be located at ************************************************************************.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely, 
  *****************************
  Sr. Escalations Specialist  

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20662102
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/02/2023

  We provided **************** with the enrollment agreement on September 28, 2023. **************** will owe liability as she willingly agreed to these terms which were laid out within the agreement. 
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *********************************************.
  
  Sincerely.
  *********************
  Escalation Specialist
  
  

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20662102
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they keep contacting me, i have told them not to,complain #********

  

  Business Response

  Date: 09/27/2023

  BBB Case Number: 20657810
  Student Name: ****** Mix
  Student Numbers: LK2200392
  To Whom It May ***************** welcome the opportunity to address Mr. **** concerns. Mr.*** enrolled into the Locksmithing career diploma program on October 31, 2022,by submitting a signed enrollment agreement and down payment.
  On September 27, 2023, I personally submitted an IT ticket to have Mr. **** number removed from the system. He will no longer receive calls or emails from Ashworth College.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *********************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From Ashworth We're contacting you to inform you that the program you are enrolled in, Automotive Technician, is no longer accepting enrollments as of March 29, 2023. At Ashworth College, we continuously review our educational programs in order to improve the overall experience for learners like you. The details of your payment are below:Student Number: ZX2300057 Course: Automotive Technician Program From Me:1. I enrolled with Ashworth, not ********** 2. I enrolled with Ashworth because it states"Ashworth College" not *****************.My account has been suspended because i have not made payment since i received that email. and i have not gone beyond the Orientation.I got a letter in the mail from Collection, this is very shameful, you just misled me to enroll and the turn me to *****************. I still want to complete my program with Ashworth .I'm asking to resolve this matter asap.

  

  Business Response

  Date: 09/12/2023

  BBB Case Number: 20589029
  Student Name: *****************************
  Student Number ZX2300057
  
  To Whom It May ************* welcome the opportunity to address ******************** concerns. ******************** enrolled in ************************* Career Diploma on February 4, 2023, by submitting a signed enrollment agreement and down payment.
  On May 15, 2023, ******************** received a notice from Ashworth College advising that the program he is enrolled into is no longer accepting new enrollments. The letter specifically advises students that they still have the full 12 months from the date of their enrollment to complete the program. As we are unable to provide additional extensions, Ashworth College has provided an option to transfer to its partner school at a no-cost transfer.
  The following statement is included in the letter that was provided.
  Ashworth College expects that all students can complete their program within their remaining study time. However, to keep you on track to accomplish your goals,we'd like to offer you a no-cost transfer to the Automotive Repair Technician Program at our partner school, *****************. Any funds already paid to Ashworth College along with a significant portion of your academic work may be applied to your new ***************** program.
  Due to defaulted payments, Mr. ********* account was turned over to an outside collection agency on 9/4/2023. ******************** will need to speak to the agency directly in order to resolve his financial obligations. 
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely, 
  *****************************
  Sr. Escalations Specialist  

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20589029
  
  I am rejecting this response because:

  1. I felt betrayed, within one (1) month of enrolment, Ashworth sent me this Letter to transfer to ***********, The reason why i enrolled with Ashworth was because it states on its website as ASHWORTH "COLLEGE" and not ***************** where teens are attending high school. You have the obligation to inform students that you no longer offer Automotive Technician Program at Ashworth before proceeding with admission.

  2. Immediately after receiving this letter, i sent you an email that i would like to withdraw from this school as i have only completed 8% of the Automotive Technician Program i enrolled in. and the next thing you did was bombarding me with calls asking me to make payments. Kindly go through the CANCELLATION AND REFUND POLICY in ENROLLMENT AGREEMENT that i signed which states:

  V. CANCELLATION AND REFUND POLICY
  Students may cancel or withdraw in any manner, but it is recommended that they do so in writing.

  If Student Withdraws Amount Student Owes Within 5 Calendar days of enrollment/signing of this Agreement $0 (100% Refund)
  After 5 Calendar days :If the student has not submitted any lessons Non-Refundable Fees + Registration
  If the student has submitted at least one ******* up to and including 10% of the lessons Non-Refundable Fees + Registration Fees + 10% of Tuition
  If the student has submitted more than 10% of the lessons, up to and including 25% of the lessons Non-Refundable Fees + Registration Fees + 25% of Tuition
  If the student has submitted more than 25% of the lessons, up to and including 50% of the lessons Non-Refundable Fees + Registration Fees + 50% of Tuition.
  If the student has submitted more than 50% of the lessons Non-Refundable Fees + Registration Fees + 100% of Tuition
  Registration Fee is a one-time charge that is the lesser of (a) 20% of Tuition or (b) $200. Any amount owed is due within 30 days of cancellation. No refunds made after 6 months from date of enrollment.

   You owe me! and I'm not happy with the way you play games with students.

  Please, refer to your copy of the ENROLLMENT AGREEMENT

   Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/14/2023

  BBB Case Number: 20589029
  Student Name: *****************************
  Student Number ZX2300057
  
  To Whom It May ************* welcome the opportunity to address ******************** concerns.The letter provided to ******************** stated they had the full contractual time frame to complete the program with Ashworth College. The offer to transfer to our Partner school at a no-cost transfer would benefit students who needed more time than their original contractual timeframe.Mr. Gbolahans program does not expire until 2/4/2024.
  
  To date, Ashworth college has not received notice of cancellation from ********************. If ******************** would like to withdraw from the program, we will require a proper request to withdraw. Per the information ******************** provided, they would be fall under the following tier.
  
  If the student has submitted at least one ******* up to and including 10% of the lessons Non-Refundable Fees +Registration Fees + 10% of Tuition
  
  ******************** would owe $302.80 if he were to withdraw from the program.  The cancellation request could be sent to me directly at *******************************
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely, 
  *****************************
  Sr. Escalations Specialist  

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20589029
  
  I am rejecting this response because:

  I need further explanation on how you arrived at ******************* owe $302.80? see below part of the Enrollment Agreement

  Fee Schedule:
  AutoPay Payment Option: Your total price of $999 includes $833 Tuition, $75 Discount, $50 Application Fee, $151 Registration Fee and $40 Shipping & Handling
  Fee. $15 of The Registration Fee was waived.*

   Please note: I'm attaching a copy of screenshot from my Ashworth Dashboard that says i have only submitted the Orientation and I'm at 8% not 10%, Is Orientation part of lesson?

  I have made 3 payments of: 1($1) registration fee as advertised, 2 monthly payments of ($59). Total payment i made was $119.00. I'm attaching copies of payment confirmation.

  Total Tuition is $999.00, 10% of $999 is $99.90.

  I have emailed another letter of withdrawal to **********************************************************.

  
  Sincerely,
  
  *****************************