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Business Profile

Fundraising Supplies

Square 1 Art

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fundraising Supplies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Kitchen "trivets" ( ******* dictionary definition of a trivet is- 1. a usually metal or wooden stand often with short feet for use under a hot dish) expecting them to be like every other trivet known to mankind, heat resistant. Upon arrival, I opened the package to see square pieces of PLASTIC with my kids artwork! What exactly am I supposed to use a square piece of plastic for?? I bought a TRIVET not a piece of plastic! I emailed to have this fixed and an older lady called me back and verified that trivets are absolutely not made from plastic and asked me to send her a picture of the black underside to see that its really plastic and she was going to reach out to someone higher up and get back with me. She has since ignored my emails, calls and voice-mails. After reading how many other complaints this company has on here, I understand why they don't have a ****** page for people to write real reviews. I expect a full refund or for real trivets to be sent as a replacement. I would also like to mention I am very active in our schools PTO and I plan to fully bring this to light if the situation is not taken care of.

    Business Response

    Date: 12/13/2024

    Hello Mrs *************** name is ****** ****, owner of Square 1 Art. Sorry to read your complaint that youre not satisfied with our product. Its not made of  plastic. Its a heat resistant compressed wood. Its not fireproof but should withstand a heated pan.

    I can give you a refund if youre not fully satisfied and appreciate your support of Square 1 Art. 

    Sincerely

    ******

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid $146.91 for an order of artwork, which Square 1 Art has been unable to produce correctly on Three Separate occassions.

    Business Response

    Date: 11/26/2024

    Hello Mr. ******* my name is ****** **** and I'm the owner of Square 1 Art. I looked back at your complaint and wanted to clear up any miscommunication. You ordered a few products with 2 different images and what is the complaint? Is it the wrong image? Wrong products? Please feel free to contact me directly and we'll get this rectified immediately - **********************************************************

    One of your images looks like it was a wall of artwork and the other was a snowman. 

    Again, I'm sorry for this back and forth inconvenience and I appreciate your patronage. We'll get this situated immediately. 

    Thanks
    ******

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my son's artwork from Square Art 1 on April 12, 2024. My son was very excited but unfortunately the water bottle arrived damaged at the bottom, which makes it unstable when placed on a surface. I called the customer service number but the only way to make the claim is by email, so I have already sent them several emails with order information and a photo of the water bottle and I have not received a response. This has been very frustrating for my little one.

    Business Response

    Date: 04/24/2024

    Hello, We reached out to *************** on 4/23/24 after hearing her voicemail about her water bottle. **************** has got in touch and is sending a new one to replace the defective one. We apologize for the issue and hope to make it right. 

    Thanks
    ********************* - owner

    Customer Answer

    Date: 04/28/2024

     
    Complaint: 21617570

    I am rejecting this response because:

    First, the email I received from square art 1 was received on April 24th after you (BBB) contacted them, and not April 23rd as mentioned here, and even though they told me they sent my replacement, I will not be satisfied until I receive it. Since the tracking number they sent me has only been created but the water bottle has not been sent yet, I prefer to wait to receive it and make sure that it is not damaged and that the water bottle is in good condition.

    Sincerely,

    *************************

    Business Response

    Date: 05/07/2024

    This replacement was delivered on May 1st. Thanks! 

    USPS Tracking# **************************
    Delivered,In/At Mailbox
    MASPETH, NY 11378 
    May 1, 2024, 11:51 am

    Customer Answer

    Date: 05/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Square 1 Art. I was ordering my granddaughters artwork. I received part of my order. Then I received another childs artwork on an item I did not even order. I filed a complaint with the company. I was sent an email saying they had tried to call me and that I didnt have my voicemail set up. That is not true. I emailed them back again provided all the information I had already provided in the original complaint. And requesting to have my order shipped to me or to have that portion of my payment refunded. No answer. I have emailed 3 more times since then and no answer. This is the absolute worst customer service I have ever experienced. And dont forget I have another familys order and do not feel I should have to pay to return it. This company charges a lot for their products, but people order because they want their childs art for sentimental reasons.

    Business Response

    Date: 12/09/2023

    Hello ***********,

    Im *********************, the owner of Square 1 Art and I apologize for your issue. 

    We strive to provide the best service possible and appears were failing here. Ill be sure to escalate this to our **************** Manager and well get you taken care of ASAP.

    Thank you for your business and support of the arts.

    Sincerely

    ******

    Customer Answer

    Date: 12/09/2023

     
    Complaint: 20981677

    I am rejecting this response because:
    The company was very quick to respond here, but still has not responded to me personally or resolved the issue. I will not be satisfied until I actually have a response and resolution. For the amount of time I have been ignored, I am reluctant to trust the response here.
    Sincerely,

    *****************

    Business Response

    Date: 12/09/2023

    ***********,

    I can assure you your complaint will be handled the first thing Monday AM. You have my word and we will expedite your remaining products. 

    Sincerely

    Travis 

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on Nov 9, 2023. I never received it. After checking tracking number, the post office said it could not be delivered. I tried to contact the company by email, and called them multiple times they dont answer. This was supposed to be something beautiful and not problematic, nobody has contact me although I have leave many voicemail and emails.

    Business Response

    Date: 12/01/2023

    Hello Mrs. ****** I have forwarded your concerns to my customer service manager and she should get back with you soon. I'm sorry to hear about the delay with your order and we're going to make sure it arrives in plenty of time. If you have any further questions or concerns feel free to contact me directly - ******************************** 

    I appreciate your business and your support of the arts and we want to make sure you're satisfied. 

    Thanks
    *********************
    owner

  • Initial Complaint

    Date:07/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on April 26, 2023. I never received it. After checking tracking number, the post office said it could not be delivered because address was wrong on their end. Item was sent back. Company sent the order out again with same issue, wrong address according to post office. I do not know what happened to that order. I notified the company 4 times by mail and just received an automated message stating they would get back to me within ***** hours. Finally, after 4th time emailing, I received a phone call. I told the person about what the post office said about address being wrong and I was told that the address is right and they would attempt to send the order again. I don't doubt address is right because I checked to make sure that I typed it in right, but somewhere along the way it was typed in wrong on their end. On June 13, 2023, I received an email stating that my order was shipped again. This time there are 2 tracking numbers. I click them and they do not work. I have ordered from this company before and had no issue receiving that order. When I spoke to the woman, I stated I want my money back, if the order was not received. I have been patient. I would just like a refund.

    Business Response

    Date: 07/09/2023

    We had been in contact with the customer and have sent her the products AND a refund. Still not sure why her address was a problem but we havent heard back from the complainant.  

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i placed a large order in Oct. I had been following the tracking and noticed that it stopped being updated at the end of oct. I contacted the company and they said the post office lost it and would re send it. A couple days later i received a email with a new tracking number. The new tracking number has said it's waiting on *** to pick it up for 2 weeks. The company hasn't replied to my inquires as to why it hasn't been re sent out again. I would really like to receive my items for/before christmas.

    Business Response

    Date: 12/05/2022

    Hello **********************, 

    I looked up your order and it looks like it's still lost and I apologize for this. I'll get your order remade and shipped but can you confirm your address please since it seems that *** be the issue. 

    Thanks
    ******

    Customer Answer

    Date: 12/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Square 1 Art is NOT a BBB Accredited Business.

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