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Business Profile

Pest Control Services

Mira Home, LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overly aggressive solicitation and complete disregard for no soliciting signage posted on our property and at the front of our neighborhood. I have politely asked them not to return. Despite my wishes to not be disturbed by this company within the comfort of my own home, they have returned 4 additional times (5 times total) within the past 2 months. At this point it is harassment by the company.The solicitors are overly aggressive in their sales practices and it is an ongoing issue with other people being bothered in their private residences by this company.If this company returns to my property I will be seeking legal recourse.

    Business Response

    Date: 06/23/2025

    We sincerely apologize for the repeated and unwanted visits you've experienced. What you’ve described is completely unacceptable — both in terms of ignoring clearly posted "No Soliciting" signage and disregarding your direct request not to be contacted. This is not how Mira Home operates, and we fully understand your frustration.
    We are treating this matter very seriously. Your property will be immediately flagged in our system to prevent any further visits, and we are reinforcing with our team the importance of respecting neighborhood signage and homeowner boundaries at all times.
    There is no excuse for repeated, aggressive solicitation — and we truly regret the disruption and inconvenience this has caused you and others in your community. If you'd like to speak directly with a member of our management team or confirm that your address has been restricted, please feel free to call us at (833) 777-6472.
    Thank you again for bringing this to our attention. We’re committed to correcting this issue and ensuring your privacy is respected moving forward.
    Sincerely,
    The Mira Home Team

    Customer Answer

    Date: 06/24/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23501449, and find that this resolution is satisfactory to me.




    Sincerely,



    Christopher Crump

  • Initial Complaint

    Date:05/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business goes door to door soliciting in areas they are clearly not allowed to solicit including places with posted signs. They signed my family up for a service with high pressure sales tactics, did not clearly outline the cancelation policy, then did not complete the services (indoor and outdoor) promised. (Charged us $169) When I went to cancel they are charging a cancelation fee worth more money than the service. ($298)

    Business Response

    Date: 06/19/2025

    We want to extend our sincerest apologies for any negative experience you may have had with a representative from Mira Home.

    Mira Home is committed to maintaining the highest standards of professionalism and respect in all of our customer interactions. All of our representatives are expected to honor posted signage, respect individual requests, and follow local permitting requirements. We take full responsibility for any instance where these expectations were not met and are taking corrective action to ensure this does not happen again.
    If you have questions regarding the cancellation policy outlined in your agreement, we encourage you to contact our Customer Call Center at (833) 777-6472. A member of our team will be ready to assist you.

    Customer Answer

    Date: 06/25/2025

     

    Complaint: 23353961



    I am rejecting this response because:

    I deserve my money back for the cancelation fee given this business did not make clear the terms to cancel and made it seem like we could not get out of the contract at all. 

    It is worth noting that I am not the first person or household who has been harassed and conned into services with this company. This business is constantly behaving as a back actor - go look at their Google reviews for just a glimpse into the misconduct and terrible business practices in which they regularly partake.

    My intent is to not be bullied into submission by this group of con artists and to receive the funds back that are rightfully mine from this business who is not true to their word and conducts themselves poorly. 

    Sincerely,


    Amanda Parker

    Business Response

    Date: 06/26/2025

    Dear Ms. Parker,
    Thank you for sharing your concerns. We want to sincerely apologize for the frustration and disappointment you've experienced — especially regarding the clarity of our cancellation policy and how your interaction was handled.
    We take accusations of misleading practices very seriously, and we are truly sorry if the terms of service were not clearly communicated to you at the time of agreement. That is not the standard we aim to uphold, and we understand why you feel misled and upset.
    While we cannot resolve billing issues directly through this message, I will have a member of our Customer Care Center or a senior team member reach out to you directly to review your account and discuss the cancellation fee in question. We want to ensure your concerns are properly addressed and that any possible resolution is explored fairly and professionally.
    You can also contact our team directly at (833) 777-6472 if you'd prefer to initiate the call.
    Again, we sincerely apologize for your experience and appreciate the opportunity to work toward a resolution.
    Sincerely,
    The Mira Home Team

Mira Home, LLC is BBB Accredited.

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