Complaints

This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  9580 Delegates Dr Orlando, FL 32837-8374

  
• 

  50 Floor

  3614 Green Park Cir Charlotte, NC 28217-2866

  
• 

  50 Floor

  4613 Philips Hwy Ste 209 Jacksonville, FL 32207-7290

  
• 

  50 Floor Charleston Metro

  3250 Goodiron Way North Charleston, SC 29418-3487

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having carpet put in my house from 50 floor. To start off the installer start at11.****. he demands money up front. Then in a few minutes he's asking if I took the cheek back. Starts in my bedroom then tearing up carpet in liveingroom. Don't try to finish these two room's. Putting furniture every we're. No we're to sit or any thing. Trys to open my windows I told them no. My light bill be sky high. Rip up carpet all throw the house. Not trying to complete anything. Makes a comment to me grumpy old lady. Leve my door wide open and gate. I ask them to close them please. It just keep on me have to close door ask them to close gate I have dogs. It was like them pushing me out of my house. And I am to be happy. Try to call 50 floor noone to help..thay we're to clean up there mess ..my bathrooms we're horrible my kitchen same way. Then make a comment tell him thank you for putting down my carpet and putting my bed back up..this was 8,4,2023. 50 floor should tell the installer the customer is right in there home. If it takes two day's do it. Don't try to push them out the door make rude comments to them. Thanks help

  

  Business Response

  Date: 08/24/2023

  HI Valued Client,

     Thank you for your review and bringing this matter to our attention. We sincerely apologize for any negativity you experienced during your time with 50 Floor, and we will address this with our installation teams as you are certainly deserving of better. 

  It is our understanding you have spoken with a member of our management team regarding the experience you had with 50 Floor. While we understand the installation process at times can be a little constraining, but in order to complete the installation properly the carpet must be stretched and seamed according to the layout. Please accept our apologies for the door being left open as well which we will be sure to address with our team. 

  If it also our understanding there are no installation or material related issues that need addressing; however, should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service at no cost to you for the first year of your floor as 50 Floor guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry.

  Thank you again for your business. 

  50 Floor

  Customer Answer

  Date: 08/24/2023

  No thay should offer a gift card to go to eat..or something say I sorry is crazy. **** dident try to get a hold of me before I contact you. Now I sorry make your installation team pay us back. *** don't ***** he's workers out. Just put any *************** in your home it ok NO

  

  Business Response

  Date: 08/29/2023

  As part of our customer service procedures our records indicate a member of our management team was unsuccessful in reaching you by phone on 8/08 for an installation follow-up; however, we apologize if this message was not received.

  As a customer courtesy ********************** will mail a $60 Amazon gift card to the address we have on file.

  Respectfully,
  50 Floor

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  But you could have called me. No one tryed.
  Sincerely,
  
  *****************************.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted 50 Floor for a new tile floor on 1/28/23. They started work 2/27/23. After 4 weeks and only 2/3 installation complete, we had to stop the job. Issues were chips in tiles, grout levels and unlevel tiles that the elderly ladies trip on. They ruined some of our baseboards that we paid for, and some are still not fixed. They came out to look at the floor and said we can either get it replaced or monetary settlement. We first asked for monetary because the elderly ladies didnt want to be away from their accessible rooms any longer. 50 Floor said it needed an inspection, then 2 weeks later they said we did not need an inspection, then another week later we did need an inspection. 8 weeks after we stopped work, we finally got their inspection report. It included incorrect facts that we asked them to correct. The inspector did not respond. Even with those incorrect facts, it still said there were issues with the floor. We got our own inspector who reported chips, grout and unlevel tiles as well as many areas out of level. Both inspections reported issues. 20 weeks after stopping work, they still have not fixed any of the issues or provided any resolutions. The only way to fix is complete tear out and replace. They already kept handicapped people out of their accessible areas for 2 weeks. After I said we would allow them to replace the floor they did not like my concessions which included: moving our belongings, storing them, moving back into the house, replacing baseboards, grout additive. We already moved our belongings out once. It should not be on us to move them a second time because of their poor work. We are tired of still no floors in 3 bedrooms, still tripping on tiles plus the floors look horrible. Since it has taken them so long, we no longer want them to fix or replace the floors as we will not trust the work or the time it will take to complete. We just want our money back as we now have to hire someone else to remove and replace with new tile.

  

  Business Response

  Date: 08/21/2023

  Hi Valued Client,

  We sincerely apologize for the inconvenience and negative experience you have had with us. 

  Your review was escalated to our regional management team for their attention, and we will be reaching out to you directly to discuss your concerns in further detail and bring a resolution to this matter. 

  Thank you again, for bringing this to our attention.

  Respectfully,

  50 Floor

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20475244
  
  I am rejecting this response because: The business has not yet resolved the issue.  If they resolve the issue, I will see later if I accept or reject.  They only said they will contact us, not yet acceptable.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/25/2023

  Thank you for taking the time to speak with our regional manager regarding your concerns.

  50 Floor has offered a complete refund of ***************************************** deposit and 50 Floor will arrange to pick-up the uninstalled tile at the client's home. 

  Resolution is pending ************************** decision of acceptance. 

  Respectfully,

  50 Floor

   

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problems from day one, tile coming up, tile not installed under stove, glue everywhere, dents in baseboard, scratches on fridge, scratch on cabinet door. They have attempted to repair some their work only to create more problems. Been out twice so far for repair work, still not right on the floor installation. Glue on floor, bump under tile near stairwell not repaired, never have addressed the damages to the baseboard, cabinet door, or refrigerator. I am torn between having them come out yet again, if they do I would want them to send out someone else as their installer are unable to address problems or just asking for a refund so I can have another company come out to repair their work.

  

  Business Response

  Date: 08/11/2023

  *********. We are very sorry to hear that you are unsatisfied with the installation of your floors. Looking into your account, it shows that you are currently working with *********, the manager, for resolution and have repairs scheduled on this coming Wednesday.  Please let us know if all issues are not addressed afterwards.  Thank you

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20444540
  
  I am rejecting this response because: 1.) we do not have an appointment set for this coming Wednesday yet as you indicated we did in your response. The last appointment was on Wednesday 9 August, where they were to address glue spots all over floor (still have glue spots from where they worked on loose boards at the previous visit that weren't removed); a bump under the tile next to the tile they replaced because of *********** (note: they had to reglue more tiles that were coming up and they made another bump under the tile doing so)

  2.) who are you and how can I contact you? I mainly have been calling ****** **************, are you at this number?

  3.) We have not rescheduled yet your crew's return, first I've heard of it is your response to BBB. So contact me to set up another return visit.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/16/2023

  Our sincerest apologies for any miscommunication on our end regarding an appointment and we appreciate you bringing this to our attention.

  As of 8/16 our records indicate an assessment has been scheduled for 8/21 and *********, our General Manager has left a voicemail to confirm. If you haven't already, please return her call at ************.

  Respectfully,

  50 Floor

   

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had wood flooring put in my home. We were told that the wood floors in the bathroom would be fine. I asked if they would get water damage and the salesman said all we needed was a bath mat. We have a liner, shower curtain and a splash guard along with the bath mat. A little water got on the floor near the tub and the wood warped. When I spoke to ***** the manager at 50 floor. She said it wasn't their fault and we would have to pay to have it fixed. I told her I would put in a complaint at BBB and she asked me to wait until she talked to her GM. /Tuesday: She called me back and said she could have them out the next day after their first job to fix the floor. Friday: I still hadn't recieved a call from her, so I called her. She said she didn't tell my she would fixed the floor. I told her that she texted me telling me she would have to reschedule. She said she was talking abou the screws he didn't do correctly. I said you needed to ask your GM to complete the job they was working on? I told her she said she was contacting her GM ********************* and she said she did and he said they would repair the floor. I contacted the corporate office and a man name ****** said they will get this taken care of. I said that they should know what products go where and they should not install if the floors will become damaged. 30 minutes later ***** started calling, but I stopped answering the phone and only contact her via text because she will say one thing and lie and say she didn't say it.

  

  Business Response

  Date: 08/09/2023

  We have scheduled this customer's repair and will complete it for customer satisfaction.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or Madam,On February 7, 2019, we purchased 50 floors for our home at *********************************************************************. Upon inspection of the floors with the installation supervisor, we questioned the supervisor about the transition between the kitchen/living room and the kitchen/dining room which should be seamless as with other areas between two rooms but the transition was high and require a transition stripand strips between the kitchen/living room and the kitchen/dining room. We were told by the "installation supervisor" that the subfloor to our kitchen, possibly, when the house was built, was raised and they did the best transition possible given how our kitchen subfloor was built. On May 31 2023, we had a leak in our kitchen sink that resulted in damage to the flooring around the sink. When the Water Mitigation took up some of the flooring around the sink to look for additional damage, we were shocked to see that the new flooring you installed was not installed properly. The laminate wood was installed over two layers of linoleum tile not the subfloor. We were applauded at the shoddy installation and deceitfulness of your installation team in not improperly installing our floors and want the floor reinstalled properly at no cost.We called 50 flooring to file a complaint. We were told that they would not reinstall the floor at no cost because we only had a one year warranty on installation. Also we were informed that the type of laminate flooring in our home was discontinued. This is a huge problem because not only was the particular type of floor installed in the kitchen but also in the living room, dining room, hall, laundry room, closets and bedroom in an open concept living area. Because of the discontinuation of the flooring we will need to change ALL of the flooring in our home. Currently, it is a safety hazard to have uneven flooring in our kitchen.We are requesting immediate correction of your error by replacing our flooring, at no cost, to the standard in which the floor should have been originally installed.I look forward to your positive response to this request.Sincerely,************************************************************************

  

  Business Response

  Date: 08/09/2023

  We have had the General Manager reach out to the customer as well as our sales trainer.  After discussion with the *** she is asking for a quote for the kitchen only.  ******** stated she would remove complaint for resolution with GM for Kitchen. Issue should be resolved.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  flooring was installed in kitchen and hallway in Dec 2023.It is coming apart. I have called 50 floors several times also sent seve. CalledCharlene ******* the assistant manager many timees for help but to no avail. Paid over ***** in cash for work. The flooring should last over a year without comimg apart. I only want the floors repaired

  

  Business Response

  Date: 08/03/2023

  Hi Valued Client,

      Thank you for bringing this matter to our attention; we sincerely apologize for any inconvenience the flooring issues have caused you. 

  Our records indicate as of 8/03 you have spoken with a member of our customer care team and advised we are currently waiting on the outcome of a material claim. Once received we will contact our client and provide a resolution.

  Thank you again for your review and we look forward to resolving this matter. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/2021 I have been calling for over a year, about my floors lifting, badly buckling, I continue get a representative is going to call me. Never get any calls. I paid $7000 for professional flooring and it looks terrible. I gave my deposit with no problem, I paid my balance with no problem. But I have a problem with yall calling me back and fixing the problem. Now the ******** office is closed so now yall want to treat the ******** customers terrible. I need someone to call me immediately and get on this.

  

  Business Response

  Date: 08/04/2023

  Hi Valued Client,
      Thank you for taking the time to bring this matter to our attention as it gives us an opportunity to review and address the specific concerns at hand.

  Our records indicate you have spoken with a member of our management team and have reached an agreement. 50 Floor in good faith will provide two cartons of flooring along with one transition at no cost to customer. 

  Please review your one-year 50 Floor warranty below:

  Gold Star One-Year Installation Warranty, 50 Floor guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service at no cost to you for the first year of flooring. ***This warranty is valid only for the original owner-occupied residential installations performed by a 50 Floor authorized independent contractor and will be invalid if the flooring condition is due to improper maintenance of cleaning, abuse, excessive moisture, vandalism, or alteration. 

  Thank you for choosing 50 Floor and giving us an opportunity to provide a resolution to your concerns. 

  Respectfully,
  50 Floor

• Initial Complaint

  Date:07/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 50 Floor to receive a quote for flooring for my kitchen/dinning room and master bedroom. Upon installation I was quoted by the installers the flooring could not be laid over the ************* flooring in the kitchen. So I decided to make changes and just do the family room small hallway and half bathroom. I received a new addendum from my sales rep *************************** on June 20th 2023 with my signature, however I never met or authorize ****** or anyone to sign my name on the addendum. I believe this is a fraudulent transaction. I have tried contacting ****************** to get more information as well as get an itemized invoice to verify price..

  

  Business Response

  Date: 07/31/2023

  Hi Valued Client,

      Thank you for taking the time to communicate to us why our service did not meet your expectations. We sincerely apologize as this is not the type of service we strive, and we thank you for bringing this to our attention.

  We have every desire to provide the best solution for a resolve and see you are currently speaking with a member of our management team and working to addressing these issues.

  Thank you again, for bringing this to our attention and we apologize for any inconvenience this may have caused you. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20367612
  
  I am rejecting this response because:

  I am still waiting on documentation and a follow up.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/04/2023

  HI Valued Client,

      We apologize for the delayed response and see you are currently speaking with our general manager regarding the details of your experience with us. Thank you for your patience as we continue to work towards a resolution. 
  
  Respectfully,

  50 Floor

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 36-2023 my ***** Fargo credit card was charged $5,500.00. I never received the service period . I was told the gentleman cut his hand and no one else was available to the installment . Then I was told another gentleman was going to do the install . After another month of waiting and not getting any return calls , I was told this gentleman had 85% of body burned and had to go back home to ***************. Then last week I finally got a return call and I was told this particular 50 floor is going out of business . I looked it up and it has all ready been closed . Then I was told they wont be able do it period . I asked if my card was charged and he said no and if so when will I be repaid etc . He told me it was not charged . It most certainly was charged . I can take all of the misrepresentation etc , but I cant take not having it installed and wondering if I will ever get my money back. Im hoping 50 floors will reach out to me and give me a very timely solution .

  

  Business Response

  Date: 07/24/2023

  Hi Valued Client,
     We sincerely apologize of the issues that transpired prior to the installation and we appreciate your bringing your concerns to our attention.

  A hold was placed on the account for the amount of the contract, but because we do not process the ***** Fargo until after the installation is complete, we partnered with our accounting department to confirm it was not processed. As of 7/22 the hold has been lifted.

  Again, we sincerely apologize for any inconvenience this may have caused you. If you have any questions, please do not hesitate to contact our accounting department directly at ************.

  Respectfully,

  50 Floor

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October ***************************************************** my basement. When I met with the sales rep he informed me that this was high value berber carpet that would last for many years to come so I was extremely disappointed when I noticed the carpet beginning to snag and unravel after 6 months. In May 2022 while my carpet was under warranty I contacted the *************** location to inform them of my dissatisfaction with the carpet and also emailed pictures to the Administrative Assistant there. She directed me to contact the **************** where I left several messages for multiple people before I was able to receive any assistance regarding my carpet issues. In July 2022 I emailed more photos of the deteriorating carpet documenting the unraveling and snags to a Claims Analyst and **************** Representative at Corporate. I was informed that 50 floor was not responsible and my only recourse was to file a vendor claim. I filed a claim and an inspector from All Flooring Inspections came to my home and inspected the carpet. During the inspection he asked if I had the carpet cleaned since the installation. I informed him that the carpet had only been installed for 6 or 7 months and I did not have it cleaned.On July 2022 I was informed that the claim was denied and the analyst ruled that the damage either came from pets pulling at the carpet or a bad vacuum cleaner. As I told the inspector, I have never owned pets and a vacuum cleaner would not have caused that type of damage. The warranty excludes snags and pulling of loops, wrinkling, buckling matting etc. I feel disgusted and ripped off every time I look at the carpet. This company is dishonest with unfair business practices and places the blame on unsuspecting customers for their VERY poorly made products which they charge premium prices for.

  

  Business Response

  Date: 07/05/2023

  Dear Valued Client,
     Thank you for providing the information. The 50 Floor management team completed an in-home inspection to assess the concerns. Unfortunately, 50 Floor has reached its limit on what other assistance can be offered since it is site related. We then filed a vendor claim and an inspection was completed by a certified 3rd party inspector; sadly, the claim was denied by the manufacturer which they have determined was a site-related issue. 50 Floor has offered to replace the carpet at material cost only and 50 Floor will absorb the labor cost.
  Respectfully,
  50 Floor

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20244813
  
  I am rejecting this response because: This is unacceptable. I should not have to pay a second time for materials that I paid premium pricing for less than 2 years ago. You use deceptive and false advertisement to promote your products. Either the product that I received was defective or it is of very poor quality and I should not be penalized for it. There are many consumers with claims of a very similar nature against 50 Floor.  I believe a large number of people have been harmed by the actions of this company and I will be filing a class action lawsuit against 50 Floor.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/17/2023

  After completing an in-home inspection by a member of our management team and finding no indication of installation related concerns; a product claim was then opened with the vendor to assess the concerns by an independent third-party inspector which was completed and found site related issues. 

  We have attached the inspection report for your viewing.

  As a customer courtesy, we have offered to replace the carpet at material cost only and 50 Floor will absorb the labor cost.

  We are very apologetic you are unhappy with the resolution, but unfortunately,50 Floor has reached the limit of providing a solution.

  Thank you for your time.

  Respectfully,

  50 Floor

  Customer Answer

  Date: 07/25/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  

  Good afternoon,

  
  

  Please reopen complaint # ********.  I am rejecting the response from 50 Floor because I should not be responsible for the cost of the materials nor the labor. 

  I am writing to inform you that I have been consulting with an attorney in connection with this matter.  Please include my attorney ****************************** of Bursor & ******, **** in all communications about this matter.  **************** can be reached at ******************* or **************.  If 50 Floor is unwilling to pay all of the costs of replacing the carpet, I intend to initiate an arbitration against 50 Floor as set forth in my contract with them.  I am hopeful that it will not be necessary to do that and that 50 Floor will agree to the replacement of the carpet at no charge to me.  I look forward to hearing their response.  Thank you. 

  
  

  Best regards,

  
  

  *************************;

  
  

   Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/08/2024

  Dear Valued Consumer,
      Thank you for providing your time and patience. In order, for the local 50 Floor office to complete and address your negative flooring concerns. We see your claim was denied by the manufacture; the cause was determined to be a site-related issue after a certified inspection by a 3rd party was completed. Since your installation warranty has expired and the manufacture has denied your claim, 50 Floor has offered to complete a replacement of your carpet at material cost only and 50 Floor will absorb the labor cost. 

  50 Floor does understand your concerns and are very sorry that you are not satisfied with the resolution; however, after careful review of your signed contractual agreement, we see 50 Floor has fulfilled its obligations as stated in the attached signed documents.

  Respectfully,
  50 Floor

  Customer Answer

  Date: 03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************