Reviews
This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 488 Customer Reviews
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Review fromJackie
Date: 06/22/2024
5 starsJackie
Date: 06/22/2024
Staff is great. Floor is very nice. The crew was great. My only issue was they couldn't finish off around my tile because it was round not straight, so I had my tile man finish it off.
50 Floor
Date: 06/25/2024
Thank you for your review! We're glad to hear that you had a positive experience with our staff and that you are pleased with your new floor.
We appreciate your feedback regarding the finishing around your round tile. We apologize for any inconvenience this may have caused and are glad to know your tile man was able to complete it to your satisfaction.
Your input helps us improve our services, and we will certainly take it into account for future projects. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing 50Floor!
Review fromLee L.
Date: 06/21/2024
5 starsLee L.
Date: 06/21/2024
Great company, from the first introductory visit to the respectful and helpful installers!50 Floor
Date: 06/25/2024
Thank you so much for your kind review! We are thrilled to hear that you had a great experience with our team, from the initial visit to the respectful and helpful installers.
As a repeat customer, your continued trust in our services means a lot to us. We're delighted to have had the opportunity to assist you with your carpet installation and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing 50Floor once again!
Review fromDenise L.
Date: 06/21/2024
5 starsDenise L.
Date: 06/21/2024
They were very pleasant and efficient and worked very fast. The floor looks absolutely beautiful I love it50 Floor
Date: 06/25/2024
Thank you for your wonderful 5-star review! We are thrilled to hear that you are pleased with your new luxury vinyl flooring and that our team was pleasant, efficient, and fast.
It's fantastic to know that you love the beautiful look of your new floor. Your satisfaction is our top priority, and your kind words mean a lot to us.
If you have any questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing 50Floor!
Best regards,
50Floor
Review fromDarlene H
Date: 06/20/2024
1 starDarlene H
Date: 06/20/2024
50 floors are crooks put two different colors in my hallway one is darker than the other. I call them they just blowing me off. not standing behind their warranty they lie to me. I will see them court.50 Floor
Date: 06/25/2024
HI Valued Client,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your flooring installation.
We take pride in our work and aim to provide high-quality service to all our customers. We understand the importance of standing behind our warranty and addressing any issues promptly.
As of June 25th, we have completed the necessary repairs to ensure that your hallway flooring is uniform in color. We hope this resolves the matter to your satisfaction.
If you have any further concerns or require additional assistance, please do not hesitate to contact us directly at ************. We value your feedback and are committed to improving our services.
Thank you for your understanding and patience.
50Floor
Review fromDarren F.
Date: 06/20/2024
5 starsDarren F.
Date: 06/20/2024
50 Floors did a great job. Communication was great. They made things right that needed some attention. I recommend them.50 Floor
Date: 06/20/2024
Thank you for your wonderful review! Were delighted to hear that you had a positive experience with 50 Floors. Effective communication and ensuring everything meets your satisfaction are our top priorities. Your recommendation means a lot to us. If you need any further assistance or have future projects, please dont hesitate to reach out.
50Floor
Review fromMarie R.
Date: 06/19/2024
4 starsMarie R.
Date: 06/19/2024
We had an almost whole house floor installation of the *** recommended for pets and people traffic. Install was not as planned and with that changes were made to eliminate a complet tear out, but caused a delay in really getting started by having to wait to get subfloor material in. There were some language barrier issues. We had chosen stained shoe molding. Looks great, but not all cut ends were stained. We will have to do that it seems. It was a long at least 12 hour install day which really caused stress with our animals and family routine. A pair of knee pads were left hehind. As much as possible from sales to install they were accommodating to our request. The care instructions for the product is overall vague and not specific to brands of products suitable for cleanings. The product is significantly higher in price than others available...with that being said, hopefully, we will not have to use the warranty. Appearance wise they look awesome. At a later date, in the not too distant future, we will use them again to finished a reconstructed closet area to match the den.50 Floor
Date: 06/20/2024
Thank you for your detailed high-star review! We appreciate your feedback and are sorry to hear about the challenges you faced during the installation process. Your comments help us improve our services.
We apologize for the unexpected delay caused by the need for additional subfloor material and any inconvenience this caused to your routine. We also regret any miscommunication due to language barriers and will work on enhancing our communication practices.
We are glad to hear you are pleased with the appearance of the flooring and we will make sure to address the issue with the unstained shoe molding ends in future installations.
Thank you for acknowledging our efforts to accommodate your requests. ??
We look forward to working with you again on your upcoming project. Please do not hesitate to reach out if you have any further questions or concerns.
50Floor
Review fromMICHELLE
Date: 06/19/2024
5 starsMICHELLE
Date: 06/19/2024
Great work done in timely manner and was clean and professional50 Floor
Date: 06/20/2024
Thank you so much for your positive review! We're thrilled to hear that you are pleased with the timely, clean, and professional work our team provided. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If you need any further assistance or have additional projects in the future, please don't hesitate to reach out. We look forward to serving you again!
Take Care!
50Floor
Review fromRobert S.
Date: 06/19/2024
3 starsRobert S.
Date: 06/19/2024
We can see the seams where the carpet is put together,and we dont think this is the carpet we ordered and you should have a company representative come out and look at it50 Floor
Date: 06/20/2024
Thank you for your feedback. We apologize for any inconvenience you've experienced with your carpet installation. We take such concerns very seriously and want to ensure you are completely satisfied with our service.
We will arrange for a company representative to visit your home and inspect the seams and verify the carpet. Our goal is to resolve this issue promptly and ensure you receive the product and quality you expected.
Please expect a call from us shortly to schedule a convenient time for the inspection. Thank you for bringing this to our attention.
50Floor
Review frommichael b
Date: 06/10/2024
1 starmichael b
Date: 06/10/2024
Terrible customer service, I have been asking for a manager to return a call for a week but still have not received one. I have had nothing but delays and now The contractor left my bathtub completely trashed and the the workmanship was not great. find someone else!50 Floor
Date: 06/11/2024
Hi Valued Client,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration youve experienced. We understand how important it is to receive prompt and effective customer service, and we regret that we have not met your expectations.
We apologize for the delay in our communication and for the condition in which your bathtub was left. This is not the level of service and workmanship we aim to provide.
Our records indicate you have spoken with a member of our national customer service team and an appointment has been scheduled to address the issues.
We value your feedback as it helps us improve our services. We are committed to resolving this matter promptly and restoring your trust in our company.
Thank you for your patience, and we look forward to making this right.
Respectfully,
50Floor
Review fromKathleen
Date: 06/08/2024
5 starsKathleen
Date: 06/08/2024
Loved the whole process. Excellent communication and no supervision needed. The floors are beautiful50 Floor
Date: 06/10/2024
Thank you very much for your outstanding review! We're thrilled to hear that you loved the entire process and that our team provided excellent communication throughout. Your satisfaction is our priority, and it's gratifying to know that we met your expectations! ??
We're delighted that you find your new floors beautiful. Providing top-quality products and service is at the core of what we do, and we're thrilled to have delivered on that promise for you.
If you ever need anything else or have any questions in the future, please don't hesitate to reach out.
We truly appreciate your business and your kind words.
50Floor
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