Reviews
This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 488 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSyndy C
Date: 07/20/2023
5 starsSyndy C
Date: 07/20/2023
I'm very happy with my installation and carpet. The installers were very professional and prompt.
50 Floor
Date: 07/21/2023
Hi Valued Client,
Thank you for choosing 50 Floor for your recent project! We appreciate you taking the time to rate our services with 5 stars. Your satisfaction is our top priority, so we're thrilled to hear that you had a positive experience working with us and enjoying your new carpet!
If you need anything, please do not hesitate to give us a call.
Thanks again for your kind review and choosing 50 Floor!
50 Floor
Review fromMichael M.
Date: 07/12/2023
5 starsMichael M.
Date: 07/12/2023
The whole from beginning to end was very professional. No problems50 Floor
Date: 07/13/2023
Hi! Thank you so much for taking the time to share your positive experience with 50 Floor. We're thrilled to hear that you're delighted with the outcome of your flooring project, and you enjoyed our services.
If you have any further questions or need assistance, please do not hesitate to reach out to us at ************.
Thank you once again for choosing 50 Floor; it was truly our pleasure!
Review fromJanell E.
Date: 07/12/2023
5 starsJanell E.
Date: 07/12/2023
Very happy with work installing my flooring. The 2 guys were awesome.I would highly refer 50 Floors50 Floor
Date: 07/13/2023
Thank you, for taking the time to post a five-star review! Our team strives to deliver an excellent experience and are glad you found this to be the case during your installation.
If you have further needs or questions, please don't hesitate to reach out!
Thank You!
50 FloorReview fromPam & Michael
Date: 07/12/2023
5 starsPam & Michael
Date: 07/12/2023
50 Floirs delivered exactly what they said they would. Was very professional, neat and pleasant to work with.50 Floor
Date: 07/13/2023
Hi Valued Client,
Thank you so much for your five-star review and for choosing 50 Floor for your flooring needs! Your kind words serve as a great motivation for our team to continue delivering outstanding service to each and every one of our clients.
Should you need any further assistance in the future, please do not hesitate to reach out to us at ************. We are always here to help.
Take Care!
50 Floor
Review fromMatthew G.
Date: 07/12/2023
5 starsMatthew G.
Date: 07/12/2023
Excellent company with excellent customer service! I'd recommend them to anyone. Oh..the floors are perfect!!!50 Floor
Date: 07/13/2023
Amazing review! Thank you for much!! It is great to know our team provided excellent customer service and we are ecstatic to see the floors are perfect!
We truly appreciate your recommendation, and the kind words you have shared.
If you need anything, please feel free to give us a call at ************.
Thank you for choosing 50 Floor!
Review fromSpencer
Date: 07/07/2023
5 starsSpencer
Date: 07/07/2023
50 floors was terrific from that moment I called. They came out to measure the floor and had plenty of samples for us to choose from. Everything was gone over as to what would be done and the over all prices. They even were able to price match, and give me a detailed description of the flooring and why they a better than they're competitors. The installation techs they sent were fantastic as well the floors were done and clean before I knew it. I would recommend this company to anyone that needs floors installed.50 Floor
Date: 07/10/2023
Hi Valued Client,
Thank you for the five-star review! One of our main goals at 50 Floor is accurately serving our clients with the right price along with a high-star installation. Your recommendation means so much to us and we hope to have the privilege of working with you again in the future. Thank you again for taking the time to let the world know about your positive experience!
50 Floor
Review fromGina E
Date: 07/06/2023
1 starGina E
Date: 07/06/2023
Hardwood floors installed a year ago. Installers did a horrible job. Cut trim way too much now have a 1/4 inch gap between door frames. Product is not pet friendly. Filed a calm with manufacture due to scratches, denied claim. Been dealing with 50 Floors to fix the issue since a few months after installed a year ago. Quarter round stain does not match the floors. Can't continue renovating until floors are completed. Issue has caused us so much stress dealing with the issue.50 Floor
Date: 07/10/2023
Hi Valued Client,
Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding home service experience and ensure every detail of your service is perfect. It is clear from your feedback that we did not fully succeed on this occasion. Please allow us to express our sincerest apologies, and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. Your experience has been forwarded to our management team for review and resolution.
Respectfully,
50 Floor
Review fromJeff C
Date: 07/05/2023
5 starsJeff C
Date: 07/05/2023
Good products, friendly salespeople, timely scheduling. Work was conducted in a professional manner.50 Floor
Date: 07/06/2023
Thank you so much for your amazing 5-star review! Providing exceptional service is always our top priority and we are glad you found that to be the case during your time with us. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us at ************.
Thank you for choosing 50 Floor!
50 Floor
Review fromDianna D.
Date: 07/04/2023
5 starsDianna D.
Date: 07/04/2023
Their team of workers were very professional and clean up everything50 Floor
Date: 07/05/2023
Hi Valued Client,
Thank you for your kind words and high-star review! It's an honor to be recognized as one of the top flooring companies and we are delighted you found our services to be top-notch! Please feel free to contact us if you need any further assistance as we are always happy to help!
Take Care!
50 FloorReview fromBeverley N.
Date: 07/01/2023
3 starsBeverley N.
Date: 07/01/2023
I am satisfied with my new carpet and vinyl installation. I am not satisfied that the carpet installer who broke my walk-in closet shelf and hid it. When he was finished, he handed me papers to sign and I had to ask to look at the work and missed the broken shelf behind the door. The company needs to ensure their installers repair any damage done when installing carpet. There was not a breakdown of the cost of the carpet or vinyl per square foot on my contract. I asked my sales rep, but he did not provide it. I like their products but their customer service needs improvement, and they are not transparent with their prices. I'm just glad the carpet and vinyl look good and have a year warranty for installation.50 Floor
Date: 07/03/2023
Hi Valued Client,
Thank you for taking the time to share your experience with us and we are glad to hear of your satisfaction with the carpet and vinyl installation. While we do strive for 100% satisfaction, we appreciate your feedback as we are constantly looking for ways to improve. Your review has been forwarded to our management team and if you need anything, please do not hesitate to reach out if there's anything additional, we can do for you.
Respectfully,
50 Floor
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.