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Business Profile

Painting Contractors

OVI Painting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They painted exterior of house and replaced some rotten wood around windows and back door. I was told job would be finished in 3 to 4 days - it took 3 weeks. I was supposed to get a free driveway pressure washing - never happened. They got paint on brick walls, driveway, and my waterhose that they used. They do not clean up their trash - I found water bottle caps, dried caulk, rotten wood, etc hidden in my grass for months. I saw one of my gutter downspouts in their pile of supplies (paint, caulk, etc) for a week and they never put it back on. Not sure why they took it off, but now I have to buy another one. When ****** said job was complete and wanted to get paid, I was surprised as there was several things that still needed to be done. I showed him some window screen clips where missing. He said they weren't there before but then I showed him some laying in the yard and I told him I saw some on the rotten wood that they hauled away. He was supposed to get more clips and install but never did. I had to help them pick up their trash from all over my yard, 2 buckets full. Every 10 minutes he would say "ok, that's all", but I kept showing him more and more trash to pick up. They removed all of the window screens to paint and now some are damaged and I'm missing 3 whole screens and he has no explanation for that. They painted one of my exterior light fixtures in the back and not the other. I mentioned that too, and they were supposed to paint the other one but never did. They fixed some rotten wood at my back door and then the door wouldn't close and they were going to leave it. They agreed to fix that but then the deadbolt wasn't lined up with the hole. They didn't know how to fix it so I had to fix it myself. My front gutter was fine before they started but was falling down after. Not sure how it happened, but he said he would fix it but never did.

    Business Response

    Date: 08/10/2023

    Hi good morning this email is to respond Mr.  ********************* he give us a bad review in our business page with BBB. I will add pictures of proof we offer painting services and he wants xtra work for the same money he also give us fake money to paid and didnt paid complete but we still clean his gutters us courtesy I will add all the proofs

OVI Painting, LLC is NOT a BBB Accredited Business.

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