Complaints

This profile includes complaints for Cititrends's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cititrends has 13 locations, listed below.

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  Cititrends

  104 Coleman Blvd Savannah, GA 31408-9565

• 

  Citi Trends, Inc.

  1628 S Governors Ave Dover, DE 19904-7004

• 

  Citi-Trends

  563 Saint Andrews Rd Columbia, SC 29210

• 

  Citi Trends

  1618 Airport Blvd West Columbia, SC 29169

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  Cititrends

  1901 E Victory Dr Savannah, GA 31404-3714

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store, Citi Trends on **************** in *************, ** and tried to exchange a jogging suit outfit a couple of weeks ago that I purchased for my grandson that was too small. I went inside the store and spoke to the gentleman at the counter. And he said that I could not he didn't think that I could return the item. I then said to him that I didn't want any "cash" back. I merely just wanted to make an "exchange". He then asked the manager if I could return the item, and she immediately and "rudely" said, "No".Now, the policy in the particular store is for the tags to be still on whatever item is purchased in the store and also to have the original receipt. However, it is "unfair" to the consumer to not to at least be able to exchange an item because that particular store does not allow the consumer to use the dressing rooms due to "high" levels" of theft which is not my concern because I don't steal! The store cannot have it both ways. Either they need to allow an exchange even w/o the receipt or at least an "in store" credit if you do not have the receipt. Or allow the customer to try items on in the dressing room. It makes no sense at all. All the other stores that I frequently shop at have dressing rooms to try on items! The only time other stores didn't allow customers to use their dressing rooms that had them was due to COVID-19. The tags are presently still attached to the items. This is not "fair" nor is it right! Again, all I wanted to do was make an exchange. Maybe they will need to hire an employee to put the "ink" tags on every item sold in the store as it comes in from shipment to alleviate some of the apparent huge larceny transactions that are occurring in their stores!I really enjoyed shopping in Citi Trends for my family. However, I will definitely not shop there any more in the near future because of their "ridiculous" refund and/or return policies!

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store on a Monday after noon, trying to return 2 pieces of rompers and some shoes as well and eyelash glue. An associate got a manager to help out with the return because the tags that were on the clothing werent matching up to my receipt, but I havent been to citi trends in weeks so its beyond me how I could just come up with old tags and swap them. Basically the manager copped an attitude and told me that we cant do anything for you because the tags didnt match the items I were returning.To my understanding, the manager that check me out August 3 that day was the one that scanned all my clothes that were on the receipts? So this raises major red flags to me because why would I sit here and bring you guys completely different Citi trend tags like it just doesnt make any sense. So I came in there with no issue, no attitude. But usually in establishments like this where theres a lot of black females working there will be attitude, and there will be something said that doesnt make sense that shouldnt even be said. I told his manager that either her or her staff is the reason why these tags dont match up to the items that I bought. Either that or the Manager switched out some items and made it seem like I bought what I had when I actually did it and I probably bought something that she wanted. When I had my back turned to get the code for the extra 10% off. So the manager raises her voice and tells me that ** lying and tells me that I got these tags from somewhere else, and she even goes out her way to say that shes old enough to be my mother. Which is an absolute insult because Im 30 years old and my mother is light skin. My mother isnt dark skin like her so the fact that she even said some crazy like that raises more red flags and she doesnt need to be a manager with that type of attitude at all

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some jewelry for a specific reason and ended up not needing it. I went to return the items and was told there’s no refunds on jewelry. I was not aware of this upon purchasing the items as I WOULD NOT HAVE BOUGHT THE JEWELRY IF I HAD KNOWN. There was no signs posted and the sales lady said nothing when taking my money. The persons working today informed me that someone had taken the sign down and said it was printed on the receipt, which it is not. I took a video noting there is nothing stating there’s no refunds on he jewelry.i have no income coming in and I do not have money to just be giving away. I just want my money back.

• Initial Complaint

  Date:02/09/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not heard anything regarding previous complaints about this company

  Customer Answer

  Date: 02/14/2024

  Yes 1 day last week first week of month I went to a Cititrends in *********** **. I bough a sweatshirt and matching pants when they were taking off security buttons they put hole in bottom of pants when I contacted store they were very nasty and rude and hung up phone 3 times on me saying I couldn't exchange them because they didn't know who put the hole in them 1st of all I had just bought them that day and why would I put a hole in them! No sense first wanted exchange but when couldn't get a response I bought same bottom pants at there stockbridge store so now asking for a refund on the ruined pair have all receipts

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charge twice and I have try calling and email and no response I went back to the store and i was told to dispute the charge with my bank and it have been 4 days and they still have not resolved the problem I was told something was wrong with they machine and that’s why I was charge which don’t make sense I feel like they stole my money and I call the Corporate office I never get no one I have email but no response I would like to get my money back so I pay twice for my layaway and on the the Receipt it show that I paid once but my bank show twice and I show it to the manger she said she didn’t know if it was still pending but it show that it had posted and she pretend to call Corporate but did not give me the name of the person she spoke to or an report number or phone number to call I just need my money back

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 1/21/2023 5:33:49pm store number ***** Reg 03 tran:****** assoc: ******* total $51.69. I wanted a refund that same day (1/21/23)for (2) pack bras and one pack of boxers. They were not worn and the tags are still attached. Asked for a refund and I was told to come back because all the systems were down at all Cititrends. I left came back on Sunday around 2 ish pm. The same guy proceeded to tell me the same thing. So I told him that I called another location. And they said they can do refunds. He being to walk to the register. And he said I can check. So we looked in my bag and said we can’t return these items. I asked why it is not stated on the receipt. He said that they were under garments and we can’t take them back. So I will like a refund on my items. I can not use them and if I would have known this information before this I would have made that judgment for myself.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased only a suitcase and nothing else .anyways on my way to the airport the wheel broke off i immediately called manager and sent pictures of suitcase and my bank statements of purchase. He asked for receipt and I explained that I was on a trip for 30 days and would not be able to give him that but that I did have proof of purchase he said his supervisor said it was not excepted. Is this how society is doing things these days I completely understand you need to be cautious because of so many scammers however I have all the proof.