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Business Profile

OBGYN

Cook OBGYN

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** office continues to forward bills in the amount of $25.00 concerning a missed medical appointment from May, 18, 2022. The initial bill arrived at a relatives home in April, 2024. The name on the bill is *************************. My middle name is ******, however, I have never used my middle name for any business, medical, or personal related matters. The initial bill was sent to mailing address I resided at for less than 2 months after I relocated to ******* 2 years later. I do not have any written notifications, welcome letters, and or signed off on any written notification stating that I was aware **************** practiced charged a fee for no show appointments. This is nothing on their website site stating the aforementioned either. I am writting to request a resolution to this matter. It is an unfair business practice and appears to be an opportunity the practice is using to exploit money from me 2 years later without prior knowledge and or warning in writing, and or in the form of a voicemail. I have reached out and have been unsuccessful in my efforts to speak to someone, I even have been hung up on several times. As of this date, I have paid no money to this practice. I have uploaded an email I found about the scheduled and missed appointment. Neither mentions anything about a no show fee. I am also requesting that no bills be sent to the address they have on file. I have resided in ************* for more than 1 year.

    Business Response

    Date: 06/24/2024

    The no show fee policy is posted in my office in multiple locations and is also in our text and verbal communications with patients when confirming appointments. With that being said, we will write off this patient's $25.00 fee for not keeping her appointment and not notifying us.

Cook OBGYN is NOT a BBB Accredited Business.

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