Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Tek Squad on 04/01/2024 12:29pm with SO#SCCS33DDC507 for a refrigerator repair. I contacted the Tek Squad using the phone number given: ************. When I spoke to the lady on the phone, she first assigned a Tek to come onsite for the repair, the person onsite to repair the refrigerator was name ****. **** came to the location and look at the frig and stated he had to order parts and to callback the had arrived to my location. On 04/04/2024 the parts arrived and I callback to make an appointment to have the refrigerator parts installed. The appointment was set for 04/04/2024 from 1-5pm there was a no show no call and this happen i again as I attempted to get the service work completed so I was rescheduled for 04/08/2024 and there was another no-show no call from the provider, I was not able to get the Tek Squad to come onsite to fix my refrigerator issue unresolved.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called ***** Warranty to put in a claim and they have a third party handling the claim request. We pay monthly for the ***** warranty. We had to pay ****** deductible for each claim and one was for dryer and the other one for washer. Its going over 3 weeks now and still neither of them working. The third part Tek Squad came out and had to order parts and they came in last week and we had appointment set up for Friday March 1. We get a call from Tek Squad saying they were down technician and had to reschedule for the following week. The guy came out from Tek Squad to fix washer and dryer. So as of today still nothing fix. My mom is on hospice care at home and I have called and told them the importance getting it fixed. I called and talk with the foreign manager from ***** Warranty and she told me the guy from Tek Squad closed the ticket out saying its fixed. Before the guy came out the dryer would click for few seconds and click off since he came out and work on it, the dryer doesnt work at all. At this point I am beyond frustrated with this company. The stress that I am having to deal with not having a dryer or washer to be able to take care of my mothers needs. I did contact her social worker to let her know the situation. I would like for ***** to replace the dryer and washer since we have been going through this for awhile. You cannot get nobody to listen to you. This lady called name **** and she stated she make sure things were taking care of. You cannot ever get I. Touch with her. I have left 3 voicemails now, what can we do to get this resolved? Please help with this issue. I cannot leave the house to go to laundry mat with my moms condition.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek Squad was the contractor selected by my home warranty company (American Home Shield). They were contracted to repair a dishwasher on 06/19/23. They have been to my home on 5 occasions and ordered 3 different parts and installed them. The last trip to my home they replaced the pump motor in the dishwasher. Keep in mind the dishwasher was working and cleaning only the bottom rack. The repair man was here about an hour replaced the pump motor and then nothing. He stated that he had over tightened the k*** under the sink and would need to call a plumber. This would happen within 2 days.It has been 5 days and no plumber. When I called American Home Shield today, I was told that I would need to pay another $120 copay for a plumber to come out to my house. I was told that Tek Squad technician denies he did anything to the plumbing. Ummm.... I had water before he came out and the dishwasher washed dishes on the bottom rack, just not the top. And now I have no water!! I was also told that Tek Squad said that I would need to prove they damaged the k*** on the pipe. The technician told me, point blank he over tightened it and stripped it. I have tried to get this resolved for weeks. It is now September and this began June 19th. Absolutely absurd to think I would pay even more money, when they have fixed and finished nothing. Please help me get this resolved.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/8 - We noticed a little bit of water at the base of our fridge. It was under the freezer side, directly under the ice maker. I wiped it up thinking someone had dropped ice and didn't pick it up. An hour later, the water was there again. I called the warranty number and scheduled someone to come out. Tuesday teenager was home from school and my husband was 2 minutes away. The tech spent roughly 5 minutes and said that it was the flapper for the ice chute that wasn't sealing properly. He had to order parts and would be back. only five minutes were spent. He didn't even remove the grate at the bottom to check the leak my husband mentioned. Wednesday 9/13 - We arrive home from work and notice that there is a line of water that is coming from the side of the fridge and going in front of our cabinets. There is also a fairly large puddle on the other side of the fridge. Additionally, there's more water that we can see behind the fridge. It was leaking so badly and to the point that water had been running UNDER our baseboards and was leaking into the master bathroom. In a panic, I called the tech company that was doing the work. The woman that answered the phone said that she didn't even have a report of him being out there and said that she would call him and call me back. She never did. I called the service warranty line and the automated message wouldn't get me to any physical person. It just said that parts ordered were delayed. Water was coming up from seams in our LVP, running under baseboards, running along cabinets...My husband and I pulled the fridge out and turned off the water line and drained the lines from the fridge using a cup and collecting it from the spout on the front of the fridge. WE stopped the leak. ALL of this because a repair technician couldn't be bothered to properly take the time to diagnose a problem. We paid $100 to have our floors, baseboards, and sheet rock soaked.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek Squad was the designated refridgerator repair sought out by ***** to fix the issue with our 1 year old ******* purchased) Kenmore refridgerator. The client service was appaling and as I write this it has now been almost 6 weeks that we have been without a working refridgerator. The wrong part has been ordered 3 times in a row, and Tek Squad has now stopped returning our calls. Absolutely work company I have ever had an experience with. I have three children and no ability to keep food cold for them because a product, which is under warrantee, has gone over a month with no one seemingly knowing how to diagnose or fix it. I would give a negative rating if that was an option.

• Initial Complaint

  Date:08/14/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost a month ago my refrigerator stopped working. It was purchased 15 months ago from ****** and is a Kenmore. It is still under warranty. ***** sent Tek Squad out to repair/assess. The Tech arrived earlier than the schedule time and left before I arrived home, which was inside the window. Upon finally getting it addressed, they ordered the part that was deemed necessary. The wrong part arrived and could not be installed. Another part was ordered and arrived. Again, the wrong part. Another part was ordered and arrived. Again, the wrong part. Last Thursday the newest part arrived. Installer came for the 5th time to install, and again, its the wrong part! Friday and today they have been screening their calls and wont answer or call me back. I dont know what to do.

• Initial Complaint

  Date:06/02/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An appliance service man was sent to my home. He took my appliance apart, but not enough to find the problem. He hurt himself and had to leave. I called after he left to set up another appointment, because the man got injured and left. I was told I had an appointment for the next day, but all the confirmation text showed was the same day information as when the man was there. No one showed up the next day. I waited to see if the company would contact me about the situation. I never heard anything. I then found out that the service appointment was reported as completed. I called again to tell them the job was not completed and that the job had been reported as completed. I was told I couldnt get an appointment till nearly a week later. My appliance is still sitting in pieces. I am very disappointed in the service this company has given me.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2023 I called American Home Shield and they sent my service request to Tek Squad. Tek Squad came out on 3 different occasions to repair my double oven unit. It took three visits to finally attempt the repair. The first visit the technician didn't have the proper equipment to take the oven out of the wall. The second visit, the technician diagnosed the problem and ordered parts. The third visit, the technician came out with the proper equipment to remove the oven onto a cart to install the parts. On the third visit, when the technician attempted the repair, he broke a piece of the oven off when removing it from the wall for repairs, and putting it on this cart. I had a neighbor here, *****************, at the time of the repair besides myself. He told us both, he broke the piece, but it was no problem, he would order the piece he broke and would be back in a couple of days. After a week of not hearing back from the technician, I called Tek Squad. I left messages and they were never returned. Finally on February 13, I got through to the the manager *******, and she told me that the case was closed and when they asked the technician about breaking the part, he said he did not do it. I have been put off and put off about this, and now they are saying the technician says he didn't do it. Two witnesses were there when he broke it and were both told by the technician, that he had broken it, and would be back in a few days with a new part to replace the one he broke.

  Business Response

  Date: 02/23/2023

  We did go out and complete repairs on the customers oven however at the time of the repair we did notify her that the black trim at the bottom of the double oven was broken and if we removed it it would not go back on The customer Agreed To move forward with the repairs. We completed repairs and got the  oven working again and and ************** definitely did not break the trim at the bottom. Before any repairs were done we did inform the customer that this piece at the bottom was broken and if removed it would not go back on. We do apologize for any inconvenience this may have caused the customer.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek Squad was contracted by ***** to complete a repair covered by warranty. The 1st Tech made an assessment ordering a door latch and control panel. 2nd Tech replace the parts and said that we also needed a motor would order. However, when that same tech arrived he said the motor was too expensive so he wanted to try replacing the motor clutch 1st - he did and that didn't word definitely needs motor. 3rd Tech came again without a motor - replacing the control panel for the second time. Was able to start a cycle but left as the machine was filling with water and advised to call if that didn't work. As soon as the machine was filled with water it stopped - called right away no response after calling multiple times I sent a text as well. Several hours later he texted back saying needs a pump. Never heard back so I called the office - Tech had not made any notes so the rep called him and was advised needed a motor - I explained that when he texted it was a pump? Said Sup Tech would call - never did. When I called back work order was closed out as completed 9/6 no one had been to my ouse since te 2nd. Had to initiate new work order - same tech came and sat on the floor scrolling through his phone. Was here 15 mins and left saying it needed a pump. 5 service calls 3 techs changing the same part multiple times, falsifying information on the work order and verbally abusive.