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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my Planet Fitness membership in July 2023. I visited in person multiple times to confirm that my membership is cancelled - when I asked for official documentation, I was told by the gym manager that my account is "not showing up in the portal anymore" and that I should not be charged anymore. However, I have been charged every month since July of 2023. I have not visited this gym even once since July. Multiple other people have had the same issues with Planet Fitness, getting charged for months upon cancellation. I should be refunded the $70 I am owed immediately, and my membership should be canceled. This is an unethical practice and it is impossible to cancel this membership, with employees continuing to cause confusion.

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been overcharged by this club for over $100 from "late fees" that the club added to my 2 accounts. I spoke with *** who handles their billing and the supervisor stated that they only process the charges the fees are input from the club. My card has never been reported stolen like the club input in their system by **** the manager and the General Manager nor has there EVER been a stop payment on these reoccuring charges. The new manager **** said these charges were manually entered by the club to charge me. I have called multiple time about these charges and the ** and nothing was ever done. I want a full refund of ALL additional charges. As you can see they charged me 7 times in a month and a half.

Planet Fitness is NOT a BBB Accredited Business.

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