Car Wash
Tidal Wave Auto SpaThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 203 total complaints in the last 3 years.
- 110 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/06/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a member of the wash club. After using the service recently the chemicals and machine has serverly scratched and faded my hood and roof. Multiple paint and body shops stated it's roughly 2000 worth of damage.Initial Complaint
Date:11/05/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They charged me for memberships AFTER I canceled my subscription. They will not refund my money now. They didnt provide me with terms of service either!Initial Complaint
Date:11/04/2024
Type:Facilities IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 28 2024
wife ***** paid $ 12 for car wash
later that day when exiting vehicle she
notices strip of paint on driver side
near mirror was stripped off.
when I went to the ****** ******* ** ******** ** location
the manager said nothing he could do.
We are requesting tidal wave pay our $100 ***** deductible
as our auto body shop now needs to repaint the area.
Tidal wave should be responsible as this is when the paint strip was removed!Initial Complaint
Date:10/18/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Name on the card being charged* ** *** *** First five and last 4 of the card being charged: ****
Date and amount of the most recent charge: 08/12/2024, $23.97
Location of the wash as listed on the last charge: TIDAL WAVE ******
The 11-digit number on the windshield sticker (customer #) ***********
What are you requesting to be changed on your account? I was away from home due to military duty in ******* **. I requested membership cancellation, but it was charged to my credit card even though I didn't use the service. Please refund this amount.
I requested cancellation and refund many times, but I can't get the refund because the service charged me wrongly. I explained all the pertinent situations, but they kept refusing my refund. I felt discriminated against because I was on military duty in **, away from my home state, **, and they ignored my special circumstances. If I used their service, I definitely would pay, but I did not and could not use their service during the time I was charged. Please help.Initial Complaint
Date:10/15/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint Against Tidal Wave Auto Spa
Dear Better Business Bureau,
I am writing to file a complaint against Tidal Wave Auto Spa due to a misleading trial offer that has resulted in unauthorized charges to my credit card.
On [insert date], I was offered a trial month of services for $12. I specifically asked if this trial would automatically renew and result in further charges. The employee assured me that there would be no automatic renewal and that my card would not be charged again after the trial month. Trusting this information, I agreed to the trial.
However, I recently discovered that Tidal Wave Auto Spa has been charging me $25 each month since that initial transaction. These unauthorized charges have caused my account to exceed its limit, resulting in overdraft fees and financial stress.
When I contacted customer service, I learned that my account was closed due to non-payment. I explained that the closure was because of the unauthorized charges. I requested to speak with a supervisor, but they were unhelpful, stating they could only refund the most recent charge. When I asked for a full refund, I was told it was not possible, and the supervisor dismissed the previous representative's offer as a misunderstanding.
This experience has been frustrating, and I have seen other complaints from customers facing similar issues with Tidal Wave Auto Spa. Their practices seem misleading, and I want to warn others about this business.
I am requesting a full refund for the unauthorized charges. If this issue is not resolved promptly, I may consider legal action to recover my funds. I appreciate your attention to this matter and hope for a swift resolution.
Sincerely, **** *********Initial Complaint
Date:09/17/2024
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I arrived at tidal wave to get a car wash on July 13, 2024. I was there to get a single car wash as I don't use the car wash often. While at the gate selecting what wash I wanted, the attendant came to my window sayin for the same price I could get unlimited wash for the month. I kindly declined telling him that I don't use it often and I would for get to cancel. He continued on multiple times as I declined, telling me he's the manager and that he put it in the computer and it would not auto renew. After about the 4th time of declining I said sure. I just wanted to wash my truck and get out of there. Never been back since. After looking at my bank statements the last 2 months I've been charged for a membership that I didn't agree to and they refused to help of any kind.Initial Complaint
Date:09/17/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tidal Wave Auto Spa made 2 checking account withdrawal of $34.97, one for the months of August, and one for September of 2024 from my checking account. However, my vehicle was flooded by tropical storm ****** ** ****** ** ***** In September I contacted this establishment and explained my situation thinking they would reimburse me for the two months that I paid for but never used. They sent me a response email to let me know they discontinued my reoccurring monthly payments, and to thank me for patronizing their business and to enjoy their services for the month of September. I responded to the email regarding a refund for August and September. They have ignored my email. No one has responded as of today. This is robbery, all other businesses that was associated with my vehicle had no issues refunding me after I explained my situation to them.Initial Complaint
Date:09/13/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I happened to notice a charge to my bank account on Sept 13th for $44.02. I had went to Tidal Wave Auto Spa located 1**** ******** **** ****** ***** ** one time during the week of May 6 thru the 10. I explained that my car was extremely dirty and what wash would they recommend. They gave me a promotional wash for $23.13 telling me I could come back through if the car was clean the first time and that I had 30 more days of car washes with that price and gave me a sticker good for 30 days. I started getting texts to complete my "membership profile" starting on May 12th but I ignored them since I knew I would not be using the service again, not even in the 30 days allotted. At no time was there any conversation of a following monthly charge for a continued membership during my conversation at the carwash. I wouldn't have done a membership as I live at least an hour from the nearest location. I called the corporate number and explained that I did not purchase a membership. Long story short, after insisting on a refund and being told that was not possible, I insisted on talking to someone higher. I asked for at least a refund for the charge on my card dated Sept 13. I was willing to take responsibility for not noticing the monthly charge sooner. And then I explained that I was looking at reviews for the company and saw multiple same complaints listed on the BBB site. I was put on hold for a few minutes and the person came back online and stated they were refunding my card 138.04. My calculations for June thru Sept are a refund of $176.08 so I'm not sure what their rationale is but again, I will take responsibility for not noticing the charges sooner and appreciate the refund I am getting. I did receive an email confirmation stating the refund amount and that it could take up to 7 days to see back in my account.Initial Complaint
Date:09/04/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in June 2023 I paid for a basic car wash using my credit card. Today September 3, 2024 I just noticed that they've been charging a monthly fee to that same credit card without my approval. I never agreed to a monthly membership.Initial Complaint
Date:09/03/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The guy at the car wash did nit explain to me that the plan would automatically renew . When going online to cancel it would not allow me to cancel . When calling the company on Sept 3 due to a holiday on Sept 2 the customer service refuse to refund the monthly fee of 44.00 I was one date late due to the holiday to cancel within the needed time . I don't think that is right.
Tidal Wave Auto Spa is NOT a BBB Accredited Business.
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