Car Wash
Tidal Wave Auto SpaThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 203 total complaints in the last 3 years.
- 110 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/30/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
charged an expired card, refusing to refund and cancel sub
I called multiple times and was hung up on by Daniel at the home office and was refused help or the option to speak with management.Initial Complaint
Date:08/29/2024
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Very horrible customer service, talked to Holly about an issue I was having canceling my subscription. I got email from guy at car wash, emailed to cancel, got a confirmation email, and she stated they didn't receive the cancelation. It was over 2 months, and they still took payment from my account, refused to refund. She said nothing I could do. Very rude.Initial Complaint
Date:08/27/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During their opening week, I was encouraged to take advantage of their promotion. I was told I would get 3 months of their top package for $9.97. I clarified that it must be $9.97/ mo for 3 months, which would still be a great deal. I also said that I would never pay $49.97/mo (the regular price of that pkg). The attendant stressed that it was actually $9.97 for the first 3 months and that I would not be charged again until September and at that point I could switch to a lower pkg. I planned on doing so at the beginning of September. At the time I had been paying $15/mo at a competitor and I would not have switched just to save $5 for one month. I just discovered that I was charged $49.97 the 2nd and 3rd month. I instantly cancelled my plan but was told I would not get a refund even for the current month. I was given the explanation that some attendant trainees did give incorrect info but that a trainer should have corrected them. This was not the case. I was told that I should have read the screen. Of course the attendant was between the screen and myself. So basically I was told that I should not trust their employees. I guess lying is supposed to be an accepted business practice nowInitial Complaint
Date:08/12/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/3/24 I had a coupon to try tidal wave. They did not say anything to me about folding my mirrors in. They are standard mirrors. when I was going thru a heard a bangs when I pulled out of the wash I looked and both my mirrors where just holding by only the plastic ring. I went in and told the lady and she came out and took pictures and said she would look at the camera and let know. No one has ever been back with me. This is wrong and she acted like it was no big deal. This is a big deal. It should not if broken both my mirrors. I feel they need to pay for my mirrors and there was no sign or anything saying pull your mirrors and they are not responsible for any damages.Initial Complaint
Date:08/08/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On **** *** 2024 at 2:26 PM, I stopped to wash my vehicle. There was a special for $24.98 and the person on the gate said it was the top wash. He said that through ****** i could come back and receive additional washes. My receipt identifies me as CAR * **** ************* sale # ***********. I said okay and he processed my card. As I waited for my wash, I read the receipt and saw that there would be a charge every month for $49.97. I immediately went back to the gate and had the transaction terminated (car# **** **** * ***********). I recently checked my account and found a charge processed for $49.97. I called the company several times to only get a recording that the facility was not open and to call back during operational hours (even though it was during the right time period). I sent an email to the company and received a patronizing response to enjoy a month of car washes. This is a scam and something needs to be done to stop it.Initial Complaint
Date:08/06/2024
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On *****2024 I decided to try a new car wash in ******** ** * Tidal Wave Auto Spa. When I pulled in for a wash I was offered a monthly subscription for the price of a single wash. When I saw that they would auto-renew each month for $49.97 I said that I did not want the auto-renewal the agent advised that I would receive a text or email one week before it renewed so I could decide if I wanted to renew or not. On July ** I was charged for the renewal. I immediately reached out to Tidal Wave customer service and all they keep repeating that I accepted the Terms & Conditions and it does not matter what their employee said to me when I signed up. I have been requesting a refund. I have used the car wash twice (in June) and have not been back after the trial period ended.Initial Complaint
Date:08/04/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a special month rate online. Upon trying to redeem the purchase with the barcode presented in the email. The teller asked for my card to put on file. I didn’t want to out a card on file because it is too hard to remember to have it turned off before the next month because all I wanted was a month due to the hot weather. I called customer service and it took the lady 10 minutes to give me a vague answer of how they explain it. But no where does it state to put a card on file to redeem the purchase. Then they said no refunds for online orders so now I’m stuck because I don’t want to be charged because I won’t remember this and that is why they have these in place so you will forget and then they get back the difference. It is very misleading based off the conversation I had with the operator saying she understood how it could be.Initial Complaint
Date:08/04/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business signed me up for a monthly membership charging me up to 50$ per month without my approval or knowledge. They say they I approved these charges because they have my email, phone number and address. They will not refund me for this and they have no proof nor can they provide me any proof thst inagrred to any reoccuring charges by them. They also cannot provide any proof they have cancelled this reoccuring charge or membership per my request.Initial Complaint
Date:07/31/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $12 for a special car wash deal at Tidelwave in ***** ******** ****** ** on February *** 2024. I was explained to me that I could wash the car as many times as I wanted for 1 month. Today, I found out that Tidelwave charged me $23.97 on 3/25, $23.97 on 4/26, $23.97 on 5.25 for a membership. I called Tidelwave ************ and spoke to Ira and explained the situation. He said he would cancel the membership but could not refund any of the charges. I explained to Ira that I I did not sign any agreement for a membership. He said again that Tidelwave could not refund any of the charges.Initial Complaint
Date:07/25/2024
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attendant offered promo, unlimited washes, $9.95 for one month, no future commitment unless you decided to sign up for their monthly membership. Never signed anything, never filled out any paperwork. Next month money withdrawn from my checking account without my approval. Had to call corporate because there are no local phone numbers offered for the individual locations. Spoke to customer service rep and her manager. Explained I never signed up for a monthly membership. Both said they had a no refund policy and they would not refund my money. Told me I had a verbal agreement with the attendant. I replied I never made any agreement with attendant and wanted by money back. They were very unconcerned and reminded me about their no refund policy.
Tidal Wave Auto Spa is NOT a BBB Accredited Business.
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