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Business Profile

Car Wash

Gloss Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went through car wash in brand new ****** RAV4, found the skullcap of a sideview mirror missing, Called in and was told no one saw anything. Was supposed to get a call back but followed up myself was told there was no skullcap found in wash. My husband went in to talk to someone and they said they would review the footage because it was likely it had been damaged/knocked off in the wash and they would cover replacement per video footage.I got a notice back Sep 30:"The initial investigation of your vehicle damage claim # CDC-2050-001 - has been completed. We have determined that we will cover the cost of repairs for the damage which occurred on 09/21/24 to your Silver 2024 ****** Rav4. at the *************** location. "So next I had to get an estimate they called and said they could buy the part unpainted on **** but I already had an appointment at dealership. Dealership had painted piece in stock and I texted the regional manager for gloss who was handling my case and he said he could cover the cost. However, the dealership wouldn't take card over phone.I was locked out of the claim system after they acknowledged responsibility and could not upload the quote from the dealership, but I have tried to email it, text it, etc. etc.etc. for months now. I paid the dealership for the part and was told a check was going to be sent to me to cover the costs. The regional manager texted me for my address over 4 weeks ago and nothing has come.Thursday October 22 I was told, send your address and we will send a check for the skullcap replacement. Nothing has come of it!

  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2023, my husband (**** *******) went to Gloss Car Wash in ******, **, to get his car washed. A salesperson working there tried to get him to purchase a monthly car wash subscription at $25/month which he declined. He was asked to hand over his credit card to the salesperson and received a car wash and then left. We found out the salesperson signed him up for a monthly subscription without verbal or electronic verification and the charges hit our card card (unknown to us) from October 2023 to September 2023. I mistakenly assumed each month that my husband was visiting this car was on a monthly basis, but when the charge hit our card again yesterday, I flagged it, as he had not left the house - we were both surprised to go through our statements and realized that we were paying $25/month for a subscription my husband specifically stated that he did not want. When I called the vendor to ask for a refund, particularly on the $25 PENDING credit card charge, we were told they were "unable to do any refunds." The vendor said we must have been mistaken and that we did want the subscription after all and that they did nothing wrong. As of yesterday, there were $275 in charges, and the vendor will not refund any of them. We have since called our bank and our credit card companies to dispute the charges. We believe the car wash company was offering incentives to their salespeople and whoever signed up my husband was trying to make commission or incentive by signing people up regardless of consent, with the thought we would discover the fraudulent subscription the following month and would call to cancel (without being able to get a refund). We do not believe we are the first consumers they have done this to, but we may be the consumers who let it go unnoticed the longest.

Gloss Car Wash is NOT a BBB Accredited Business.

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