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Business Profile

Plastic Surgery

Atlanta Dermatology & Laser Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue addresses the cosmetic end of the business.On DECEMBER 8, 2022, I attempted to make an appointment for the final treatment of a package deal that I purchased for three IPL sessions costing $550 in 2020, soon after the sheltering-in-place order went into effect. At that time, I was told that my package had expired. There was never any word about an expiration date on packages I'd purchased in the past. During a different treatment on June 9, 2022, I discussed my final IPL treatment with *****************************, explaining that my dermatologist disallows laser treatments in the spring/summer and that I would make an appointment with her before the end of the year. She mentioned that **************** was selling his business and I asked how this would affect me and when it would happen, I was given a vague response. In actuality, the transaction occurred on June 6, 2022. I was never made aware of this. Before sending a certified letter on Feb. 14, 2023 to the business, asking for reimbursement of $183 for the denied treatment, I spoke with **************** on January, 31, 2023, hoping to resolve the matter. He owned the business when I made my payment for the package and still serves as a consultant. I was his patient for more than 30 years before he retired. In spite of our good relationship, I have not yet heard from him or from ******************************Aside from the underhanded theft and lack of disclosure, I have experienced improper treatment, outlined in an email sent to ***********************, the *** on March 21, 2023. I can provide a copy of this upon request and I have written an accounting of mistreatment on the review left on this site earlier.I have been duped by a business that I patronized for over 30 years and of course, I am angry. I didn't want to go public w/ my complaint but have made every attempt to handle this nicely. Any help from you would be greatly appreciated. I am asking that the money I paid, please be reimbursed.

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two cysts removed, one on 6/16/2022 and the second on 6/30/2022. I was told I would get a call about the biopsy results, either way. I still have not heard back. I have called multiple times, left messages with people and on the answering machine, for someone to call with my results. I got a hold of one person who said that only the 6/30/2022 procedure was processed. She then said shed have the manager call be back asap. That was 2 days ago and no call. I have received a bill in the mail for the biopsies, which I feel I should not have to pay until I get my results. I am requesting that the BBB help me to get my biopsy results.

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction- 3/28/2022 Amount -$477.60 The person who took payment- ***************************** I entered the location to consult on skin services which were done with the patient coordinator ***************************** on 3/28/2022. After consulting and deciding on a package, **************** informed me that I had two ways to schedule an appointment. 1. By phone or by emailing her directly. After unsuccessfully not being able to reach scheduling I emailed **************** for my 1st appointment for a facial on March 31st, **************** replied on ***** 1st "I apologize for the delay in response. Unfortunately, the schedule for next Friday is booked is there any other time you would like? I did not respond via e-mail and decided to call to try to schedule.Again, I am not successful with scheduling so I e-mail ***************************** on ***** 21st requesting a refund, ******** response "Good morning ******, I apologize that you have not been able to reach anyone. Please allow me to find an appointment for you, we are short-staffed which is not your problem", I proceeded to reply with a refund request via e-mail and ******** responded "I will present this to our practice manager we have a no refund policy. I will follow up after presenting this request.I spoke with the office manager via phone and due to the inconvenience, the manager offered a free facial and informed me that if I had a good experience then I could continue with the service or move forward with the refund. Again, it is ***** and I am still having a difficult time with calling & scheduling and **************** e-mail address ********************* is no longer a valid email address. I have proceeded with wanting a refund, I was advised by ***************************** that I would receive a refund and it would take up to 4-5 weeks. When I followed up this month, the office manager advised that the new company they merged with denied my refund.

    Business Response

    Date: 09/01/2022

    This patient has been contacted and we are of the understanding the matter in questions has been successfully resolved. 

Atlanta Dermatology & Laser Surgery is NOT a BBB Accredited Business.

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