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Business Profile

Plumber

Buzzell Plumbing, Heating & A/C, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Buzzell Plumbing, Heating & A/C, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Buzzell Plumbing, Heating & A/C, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Buzzell after hours to report my hot water heater not working. The guy (tech) that called me back “Josh” kept asking me to go outside and he’ll walk me through trouble shooting it. I could Not get the box open and he started telling me “it’s 11:00pm, and 20 something degrees outside, do you need hot water tonight? It’s going to be $165 for me to come out, but I may Not be able to fix it, I have To troubleshoot it and that cost doesn’t include any work I have to do. We may have to come back tomorrow once I figure out what’s wrong with it..” I asked Him whether he was going to come, I dont Care how much it cost. He again stated it’s 11:00pm do you need water tonight?” This is egregious service, and appalling that a service company would leave a customer without hot water when it’s 20 degrees outside. They installed my hot water heater three years ago and they basically tell me I have to wait until “normal hours” and SCHEDULE someone to come out this week? He did not come out, nor offer to come. This is extremely poor service and I am Not happy with this company.

      Business Response

      Date: 02/05/2025

      We apologize for the inconvenience this may have caused this customer, but there are some gray areas when it comes to 24/7 service. We do not consider all after hours calls true emergencies.  It was 11pm at night and it was a no hot water call, and it was a tank less. It was 20 degrees outside which means the pipes could have been frozen that supply the tankless. We also could not have reached tech support at that time either. The tech made a judgement call and did not go that night. We did end up fixing the customers water heater 2 days later after having to order parts. None of this could have been done at 11pm that night. Again we apologize for not being as responsive as the customer would have liked. 

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested service on AC Unit that was not cooling. A technitian came and said it needed freon ***, They put in freon, charged me a crazy amount and in a few days Unit stopped workig again. I requested a follow up on service, they came and said that was nothing they could do to fix it. I disputed the charge on my credit card. Business owner **** Buzzell called me and said that he would send my account to collection and they did the best they could for $1376!!!! so that my Unit worked for 3 days!!!???

      Business Response

      Date: 07/17/2023

      Please see attached files. We went to ****** ****** ** ***** ** *****, as requested by ******* ******* to perform services. As you can see by the attached notes directly from our system, when tech arrived onsite the client was aware that the 98 ***** unit was actively leaking freon. The unit was low on freon due to leak and took 4 lbs of freon. Discussed with client having a representative come out and give her options on eventually changing out the units and she was interested in doing so. The request for a representative to come out was forwarded to the office. Shortly thereafter the unit in question failed. **** Buzzell did in fact call and speak with the client and offered to give quote on a new unit. The client was very rude stated that Buzzell Plbg Htg & Air knew that the unit would fail right after we put the freon in it and we did it for the money. It was explained to her that there was no way to know that the unit was going to fail so soon but she was told that it needed to be replaced and she did approve for the freon to be put in the unit prior to it being done. She also called our office after it was complete and paid via credit card. 

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** Aug ** a leak was discovered in my front bedroom closet coming through the ceiling. ** Aug the home warranty specialist Steve M******************** went into the attic to look for the cause. He said it appeared to be coming from a water line. I was informed to contact Ms. Ricky at Buzzell since they are responsible since their work caused the damage. After contacting Buzzell they sent over a technician J. W*** who conducted and completed the water line repair. The water leak had leaked through the insulation over time and had soaked through and damaged some drywall which required replacing. ** Aug was advised by Ms. R***** she would call me on ** Aug to schedule repair work. ** Aug contractor called to schedule repair starting on ** Aug. On * Sep the drywall work was finally completed but needed to be painted. On 13 Sep I called Buzzell and left a message for Ms. R***** with the receptionist since I had not heard back from them in several days to come paint. ** Sep Ms. R***** called me and said she will contact me reference getting repair painted. Never heard back from Buzzell and on ** Sep Mr. M******* contacted a manager at Buzzell and the manager informed him they were not aware of my issue. Apparently Buzzell does not want to hold themselves responsible for completing the job.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 8, 2022/10/10) */
      Per our Contractor, the original paint that the homeowner supplied dried a color that was significantly lighter than the original color. They decided to wait until everything was complete to return and complete the painting. By that time the complaint had been filed. Our offices reached back out to the homeowner on ******* and made arrangements to complete the work. As of ******* all was completed and customer was satisfied.


      Consumer Response /* (2000, 10, 2022/10/11) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      This business has poor communication within which needs correcting, I was contacted a week after issue was resolved to see what the status was.

    Buzzell Plumbing, Heating & A/C, Inc. is BBB Accredited.

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