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Business Profile

Blinds

The Blinds Boss

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Blinds Boss's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Blinds Boss has 2 locations, listed below.

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    • The Blinds Boss

      Winston, GA 30187-2358

    • The Blinds Boss

      7278 Glen Dr Winston, GA 30187-1552

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11th July I met with Sha from Blinds Boss to receive an estimate. According to their website they install custom plantation shutters. Nowhere does it state they ONLY install outside mount, I was under the impression inside mount was done because the statement made on their website it is custom made. I also was not given any paint samples from Sha because she didnt have them at the time and requested I give her a paint code from the builder. I provided it and that wasnt good enough, I still had to drive to the paint store and provide a color swatch. I wasnt sure if the paint store guided me correctly but the color turned out to be incorrect. There are a convoluted amount of white swatches maybe this company should had given me some sort of guidance. Instead, I get told SORRY, Im out of town. Then shouldnt the employee or owner wait until they can actually see this process through? I did share my unsatisfied feeling of the color and installation with Sha via email 30 August. I asked if there could be a compromise, basically I get told my color choice I have to pay to get the paint redone thats why we ask the client to pick the color. Shas idea of compromise is charging $1100 and a phone call from Shs partner/husband to intimidate and belittle me.

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