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Business Profile

Fire and Water Damage Restoration

Belfor USA Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2021 we entered an agreement for Belfor to renovate our kitchen and bathrooms for approx. $52K. As agreed with the project manager then, we put half down with the understanding that the other half would be due upon full completion and signoff. The job ended up taking longer than expected for various reasons, and we eventually had to contract and pay for a specialist in solid surface to redo the showers and counter (which Belfor deducted from our bill) in order to move the project forward). Our ** left Belfor and we continually followed up with the new ** to complete the job and take care of punch list items (which remain incomplete). We then began receiving invoices showing us as being past due even though the job hadn't been completed. We talked to our ** about the invoices and he said that he would talk to the office to place a hold on the invoices since the work was not completed, and we were assured they would follow up but the invoices kept coming, Our ** said he would call to schedule the work but never did. Last month, we received a call from of **************, a collection agency, regarding payment of the outstanding invoice. When we explained that the reason we hadn't made final payment was because the job wasn't completed, the agency asked Belfor to follow up with us within 30 days. When over three weeks had passed, the agency followed up again with Befor's Seattle office, which asked the local office here in Hawaii to follow up with us. The ** finally called and texted to set up an appointment to review the remaining punch list items on Friday, Sept 13, to which he was a no-show. After being sent to a collection agency that will negatively impact our credit for years to come, l would like going forward to deal with the Seattle or corporate/HQ based representative of Belfor and not anyone from the Hawaii location to bring this matter to a close as I prefer an amiable solution versus having to resort to legal recompense. Details attached.

Belfor USA Group, Inc. is NOT a BBB Accredited Business.

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