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Business Profile

Invitations

Hobnob

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August/September, I downloaded the Hobnob app to organize my mothers 63rd birthday party on ***********. I initially used a free trial, but when the app stopped working during the trial, I purchased a $29.99 subscription to ensure my guests received the necessary details. After the party, I stopped using the app entirely. In early November, I discovered that I needed to manually cancel the subscription to avoid being charged againa policy that was not made clear when I signed up. Since October 5th, I have had no use for Hobnob s services, yet the app continues to attempt to charge my account through *****, preventing me from updating my payment method or downloading other apps. I request that Hobnob refund the charges to ***** on my behalf, as I have not used your services since October 5th and canceled the subscription as soon as I became aware of this issue. It is unreasonable to expect users to know they must unsubscribe without clearer communication, and I find these practices predatory. Please take action to refund ***** and ensure no further charges are made on my account.

    Business Response

    Date: 01/07/2025

    Hello *******:
    Thank you for contacting us and allowing us an opportunity to share more details about this matter.
    Per the requirements of *****'s very specific and detailed conditions of offering trial subscriptions, the terms of our trial are located immediately next to the button a user must select to continue with that trial. Per *****'s App Store Review Guidelines, Section 3.1.1, prior to the start of the trial, our app clearly identifies its duration and the content or services that will no longer be accessible when the trial ends if the user does not read the terms of a trial, which includes details about requiring cancellation via ***** before the trial ends to continue having access to the premium service. The user seemingly chose to ignore those detailed instructions, which is difficult for us to control. However, ***** also automatically sends notices to users about conversion of a trial, along with a receipt sent to the user at the email assigned to their AppleID, and a link to Report a Problem with every receipt. When the user contacted our help desk via email on November 27, 2024 at 8:23AM HT, we responded quickly, on the same day less than 1 hour later (at 9:23AM HT) with clear instructions on how to contact ***** and request a refund. The user did not respond to our instructions, but from our helpdesk software (Front) we are able to see that she read those instructions at 11:04AM.
    We are happy to provide screenshots of our trial conversion language, sample Apple App Store receipts with clear links to report issues with billing and request refunds, and our helpdesk exchange with the user who contacted you. 

Hobnob is NOT a BBB Accredited Business.

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