We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

Leraand Engineering Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10. September 2021 I bought a license for ************************************ and ********************** PlusPack2 for 390 USD. On 19 August 2023, I attempted to transfer the hardware-locked license to a new notebook. This attempt was unsuccessful and I contacted SonarTRX support for assistance. After some back and forth, I was blamed for allegedly botching the license transfer process:"---------- Forwarded message ---------From: SonarTRX Support <**********************************>Date: Thu, 24 Aug 2023 at 20:57 Subject: RE: Request License Update File To: ***************************** <**************************>Hi ***********,I wish you had not decided to completely uninstall the licensing system and revert to the old version, in the middle of the license transfer process, without confirming with us first. The licensing systems secure storage was affected, and that is where the licensing system stores essential instance-information, and also info about any installed digital certificates. (The attached screenshot shows the message shown displayed by Thales when you downloaded the generic licensing system.)Re. Issue of new license:We do not sell, or provide free, new license-key activations for old product versions, that are several years past end-of-support.However, you can get a 30% discount on one of the current Annual Subscriptions:************************************************** Let me know.Best Regards,Tore Leraand SonarTRX Support SonarTRX / Leraand Engineering Inc.PO Box ***** ******** ****** ***** Phone: **************** Email: ********************************** Web: www.SonarTRX.com"I had only followed the troubleshooting steps given to me by SonarTRX. It seems like they want to force me into their subscription model. I advised them that I was not interested in their subscription model at this time and just wanted my software to work again. I have written two follow *** with no reaction. At this point, I would just like my money back.

Leraand Engineering Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.