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Business Profile

Surfboard

Hawaiian Island Creations, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hawaiian Island Creations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hawaiian Island Creations, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/09/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/25/23 I pre-ordered a Maui Strong t-shirt (Order #*****). When I received the t-shirt, HIC had sent me the Malama Ohana t-shirt instead. I have gone to a couple of HIC stores to see if I could exchange the t-shirt but they did not have the t-shirt available. I have also tried to contact HIC at ************ and also by email but have not received any response. As you can see on my order confirmation attached, it does say Maui Strong (size: Medium; color: Black).All I want is the correct t-shirt which the Maui Strong (color: Black; size: Women's Medium).

    Hawaiian Island Creations, Inc. is NOT a BBB Accredited Business.

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