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Business Profile

New Car Dealers

Wilson Auto Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incident occurred on 11.01.24 at Wilson Toyota - documentation is attached as the information was too long for this box.

    Business Response

    Date: 11/11/2024

    Wilson Toyota would like to respond to the complaint filed with the BBB referencing complaint number 22529995.  We have attached 2 documents which outline our interaction with the client who filed this complaint.  It states how the conversation with our Business Manager took place.  We take very seriously the responsibility of protecting our client's private information.  We have secure systems which are used by many other automotive dealerships around the country that have been proven to be very secure systems when it comes to protecting customers private information.  We feel that we followed our standard procedures for this transaction which include visiting with our clients and gathering the necessary information from them directly to secure financing for a vehicle.  We have reviewed the transaction with our team and have found zero abnormal actions which would result in a client's private information to be in jeopardy in anyway.  Furthermore, when a client ultimately decides they do not which to purchase a vehicle after they have reviewed the final financing decisions made by any lender that was involved, we do destroy any personal documents relating to that client.  We have done so with this particular client and feel we have fulfilled our responsibilities of making sure that their personal information is protected.    We have and will continue to take the responsibility of protecting the private information of our clients seriously and make sure our team members are trained properly and understand the dealerships expectations with this very important business process.  

    Sincerely

    ***** Wilson

    Customer Answer

    Date: 11/11/2024

     
    Complaint: 22529995

    I am rejecting this response because:

    I appreciate your commitment to protecting my information.  The fact remains that at no point in time did I sign or initial any paperwork authorizing you to contact creditors on my behalf.  There is nothing that can correct this for me.  But I hope that this prevents this from happening to someone else.  Please take this to heart and make sure that this doesn't happen to anyone else.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used 2017 ***** XC90 from Wilson. They committed to giving me a replacement key fob for the vehicle as part of the sale. I still have a copy of the We Owe you report (attached) that says they will provide a key fob. I have asked over 4 times when they will replace it, and the responses are various levels of non-commitment. I believe they never intended to honor this or changed their mind after the purchase was complete. I don't understand why they would do that.

    Business Response

    Date: 08/02/2022

    We have made contact with ****** regarding the replacement key fob.  Our sales person and one of our sales manager's have had conversations with ****** regarding this.  ****** stated to us that he felt our urgency in this matter was not very high when in fact we have had full intention to reimburse ****** fully for the replacement key he would have made at the ***** dealership.  We do apologize if there was a miscommunication with this situation but our full intention all along has been to take care of the cost for the replacement key.  Because we don't have the ability to cut and program a ***** key at our dealership, we suggested for ****** to take the vehicle in and get us the receipt and we would reimburse him or to have the dealership contact us directly for payment.  We are waiting for either to take place with the full intention to pay in full.  Furthermore, ****** has stated to us that once this is satisfied he intends to either change or remove is report to the Better Business Bureau to reflect full satisfaction.  

    Customer Answer

    Date: 08/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Wilson Auto Group is NOT a BBB Accredited Business.

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