Complaints

This profile includes complaints for Dan Deery Motor Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dan Deery Motor Company

  3900 Alexandra Dr. P.O. Box 547 Cedar Falls, IA 50613-0547

• 

  Dan Deery Motor Company

  PO Box 99 Cedar Falls, IA 50613-0099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is full of thieves and they try to actively steal money from customers. Very terrible customer service. The sales manager is very disrespectful. Laughed at me in my face when I asked for a deposit back I had put on a vehicle that I decided not to purchase the next day. We decided not to purchase the vehicle due to it already needing repairs. Deery had taken this vehicle on numerous test drives before me without fixing the issue. Therefore they were trying to sell a broken vehicle to the first idiot that would buy it. Never signed sales documents or even talked to my bank. Yet, Deery is refusing to refund the money. No documents I have says anything about deposits being non refundable. I have contacted the *********************** regarding this matter as well as my personal attorney. I just want my 500 dollar deposit back on a vehicle I never signed purchase documents for. It really makes no sense how they can keep my money. In my mind that is theft.

  Business Response

  Date: 01/14/2025

  Good morning,

  We have since refunded the deposit and our General Sales Manager, ***** Deery, spoke with the customer to clear up any confusion. 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction occurred on the 8th of July 2024 around 6:00PM. I went to the business to look at a 2007 Jeep Wrangler that was for sale. When I arrived, I looked at vehicle and met with salesman *********************. Took the vehicle for a test drive and was told that a mechanic checked the vehicle out and it had no mechanical issues. The vehicle had been at the dealership for over a month. After speaking with salesman, I was assured that the vehicle was in good working order. I then went into business at approximately 6:30 PM to complete the paperwork for the purchase of the Jeep. The vehicle was brought to the service entry of the dealership I went to get into vehicle and the check engine light was on. This was before I left the parking lot, I then went back into business and informed **************** that the check engine light was on, and I wouldn't have purchased vehicle with this indicator on due to it possible being a major mechanical issue. He told me he would get a diagnostic tool and check it out, he stated that he wasn't a certified mechanic but had worked on a lot of cars. After he hooked car up to diagnostic tool, he told me it was nothing and it wouldn't come on again. I found out later that you can clear the code with this device, but it will come back on later because the problem wasn't resolved. Again, I told him that he assured me that there were no issues and that he or the dealership would take care of any problems in the future and assured me that the car had been checked out by a Mechanic. I then drove back to ********* and the check engine light came back on about 30 minutes outside of ********. I pulled over and called **************** several times to advise him that the check engine light had come back on and that I was lied to and wanted to either return the car or get the issue fixed. After making contact with employee *********************, I was told there was nothing they could do. I emailed a copy of $1700.00 bill to dealership.

  Business Response

  Date: 07/17/2024

  To Whom It May *********************************** did purchase a 2007 Wrangler on 7/9/2024. The vehicle had ******* miles and was sold as-is, as was notated on his paperwork numerous times and acknowledged by ******* (please see attached). These forms are specifically meant to inform a customer of the risk of buying vehicles with the age and miles that this Jeep had.

  
  The customer was aware the check engine light was on prior to leaving the lot and finalizing his purchase, and **** did attach a code reader to read the code to *******. He then cleared the code, which ******* was also aware of.
  ******* did call and talk to *************************, who was the Sales Manager associated with the deal.Although his vehicle was sold As-Is, we do still have morals and felt bad for the unexpected issue ******* incurred. We gave the customer two options, the first was to help with the overall cost of the repairs if ******* was able to bring the vehicle back to our service department.  The second option was to send him a check for $200 as goodwill for his inconvenience and to assist in the repair. Being the agreement was being sold 100% as is, we felt either option was more than fair,and more than most places would offer on a sale that is final.
  
  ***** Deery
  General Sales Manager
  *** Deery Motors

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21990800
  
  I am rejecting this response because:  I totally disagree with Mr. **********************'s assessment, he is going by what he was told by his employees and unfortunately not the truth.  I did sign the as is document when I purchased vehicle with the certainty that at that time, the vehicle was in good working order.  I was advised by **** that a mechanic from ********************** motors went over vehicle and that it checked okay, with no issues.  But like I stated earlier when I had the vehicle diagnosed the next day at ********* all the fuel injectors were clogged and not operating properly.  The mechanic advised me that there is no way that if they checked it out at ********************** Motors they would have missed this issue.  **** did clear the code but was dishonest about the cause of the code which was that the fuel injectors on the vehicle were not operating properly.  I was aware that he cleared the code, but he told me that the problem was resolved, and the engine light wouldn't come back on.  Subsequently the engine light did come back on, and the next day the vehicle wouldn't shift into gear and after checking the battery it was also found to be bad.  I have submitted all of the invoices and bills to the ************************* to hopefully get this incident resolved.  I now have bills for over $1,7000.00 for repairs on a vehicle that I haven't driven yet except for the ride home from ********************** Brothers car lot.   *** ********************** Motors annual revenue last year was approximately $44,000,000 million dollars and they also received a C rating from the BBB. I think if the Company or its owners had any integrity or morals, they would do the right thing and pay the costs to repair the vehicle they sold me.  Mr. ********************** is misinformed I was never given the option to bring the vehicle back to their service department to help with repairs.  I was offered $200.00 but this amount wouldn't even cover the amount of money used on fuel for the trip to *** ********************** *** I also had to fill up the gas tank on the vehicle that I purchased from them.  The vehicle has been parked since the 10th of July and the only way I could get it back to **********************, "2 hours away" would be to have it towed which would run me close to $400.00 dollars.  The bottom line is that the vehicle was in need of several repairs and ********************** Motors was aware of these issues and sold me the vehicle anyway, without any disclosure.  I have taught Integrity and morality classes, and it's obvious in the way that this multi-million-dollar company treated me that they are lacking in this area.  I don't make millions of dollars, I'm a retired civil servant with two young kids and if I owned any business and sold a defective product, and it broke down before the customer took it off my property, I would not only reimburse this person but would also offer to fix the item I sold.  *** ********************** *** knew this vehicle was mechanically deficient and sold it to me anyway, this is Fraud!

   

  Mr. ********************** do the right thing and repair the vehicle you sold me.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to *** Deery in *********** Friday and bought a 2020 ***** malibu. Went for a test drive, asked the salesman ****** if the car was in an accident and that I wanted to see the car facts report. He says there has been no accident and the car facts were clean. Said that the car was a Deery certified car and that it had an inspection verifying that everything was good, and it had not been in any type of collision. "If this was a report card, it would be straight A+'s." Come Monday I'm looking at the car and notice the hood gap is not correct, the bumper is not aligned properly. I look behind the sound ******* fabric inside the drive side wheel well and see that the bumper is not attached and no aligned properly indicating that there was some kind of collision that was being covered up. It's pretty nasty to lie and deceive someone who just wanted to get a newer car.

  Business Response

  Date: 06/28/2023

  ****************** purchased a pre-owned vehicle from our store on 6-23-2023. We have copies (attached Carfax and auto check reports) showing that there haven't been any known collisions. We have no knowledge of any collisions. ****************** also had the opportunity to examine the vehicle's physical condition prior to the purchase and brought nothing to our attention. The damage disclosure also shows no evidence of prior damage. We therefore concluded that there wasn't any prior major damage.

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20247775
  
  I am rejecting this response because:
  

  It's a *** deery certified car. Your sales man ****** said it had a major Inspection. If you really had done this so-called inspection you would have caught it. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 07/14/2023

  Neither the Carfax nor AutoCheck reports show any collisions. The customer had every opportunity to examine the physical condition of the vehicle prior to the purchase. I have attached both the Carfax and AutoCheck history reports showing that there isn't any accident history. We have no knowledge of any damage. 

  Business Response

  Date: 07/14/2023

  Neither the Carfax nor AutoCheck reports show any collisions. The customer had every opportunity to examine the physical condition of the vehicle prior to the purchase. I have attached both the Carfax and AutoCheck history reports showing that there isn't any accident history. We have no knowledge of any damage.