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Business Profile

Records

Vinyl Cup Records - Cedar Falls

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I'm seeking to primarily get a refund for goods I purchased 13 months ago in December. It was a preorder for 120 dollars worth of merchandise from a favorite musician of mine. In frequent, but I thought still reasonable communication with two owners of the store, they were assuring me that they had sent my order. At first they detailed that the size of the order could cause delays in printing. I then only followed up periodically about a status and they both told me it had been sent. I know this isn't the case because I have informed delivery. Nor could the business ever produce any record of the shipment. They always would claim to get one more piece of information for me and "send it again" but there has not once been a package from them to me. I have had multiple emails between the owner who has promised me a refund through PayPal (which I told him wouldn't work because I don't have one) and that another order said it was shipped and received. I have gotten nothing as of yet. It's a legitimate amount of money for me, especially given the lack of solutions and merchandise I paid for. Every communication has been shorter and full of more deception on the behalf of the business. It shouldn't be this hard for them to do right by me, and this BBB complaint seems to be a last resort I've been trying to avoid. But, I was lied to, with no good faith by Vinyl cup IA, and given no reasonable communication as to why my payment hasn't been fairly or justly traded with the business. I believe they are now deceiving me in hopes I drop this claim, as distance makes it hard for me to follow through, without the help of the BBB.

Vinyl Cup Records - Cedar Falls is NOT a BBB Accredited Business.

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