Auto Repairs
Terry's Auto ServiceInformation and Alerts
Alert Details
This business has 1 alert.
Ad Review
On October 20, 2017, BBB contacted the company regarding their website claim, "Satisfaction Guaranteed."
According to the BBB Code of Advertising, advertisers should only use the term "satisfaction guaranteed" or similar representations if the seller or manufacture is willing to refund the full purchase price of the advertised product or service at the consumer's request. Additionally, if there are any material limitations or conditions that apply to the satisfaction guarantee, they must be clearly and conspicuously disclosed.
As a result, BBB asked the company to provide more information regarding their claim. As of to date, the company has not responded to BBB requests for substantiation.
Important Information
Advertising Review
On June 9, 2025 the BBB contacted the company regarding its website statement:... high-quality service at prices that are lower that competing auto service centers. According to The BBB Code of Advertising, Standard 12, titled Lowest prices, underselling claims, despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims.
12.1 Advertisers must have proper substantiation for all claims prior to dissemination.
12.2 Unqualified underselling claims must be avoided.
12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13
To date the BBB has not received a response to its advertising review.
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