We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Ashford Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying to get ahold of someone for weeks now. The website gets you no where, and the help line get you no where. Left multiple voicemails and nobody ever calls back. Their isn't a office to go to anymore and the office they said they move to at ****** at **************** said they couldn't help me I "HAD TO CALL THE HELPLINE" I expressed the helpline isn't helping, and asked for a supervisor and they said they didn't have one. Literally nobody here to help with anything. I've been trying to give my 30 day notice and it seems impossible.

  • Initial Complaint

    Date:07/20/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I moved out on June 30 from my apartment at Ashford apartments. I spoke to the apartment manager on June 9th at 2:06 pm (she was the only one in the office) and ask her specifically how much I would owe if I moved out on June 30th, due to the apartment contract being exceptionally long. This was a factor in my time frame to move out.Her exact words. "Since you already paid for ***** you would only owe for July."Today, 7/20, I spoke to corporate after *********************** ************** and explained the situation. His exact words were, "it doesn't matter what she said said, it only matters what is in the contract"1) This is deceptive and unlawful business practice. I would have stayed an extra month had I not been deceived. If i cannot trust the apartment manager, then who can I trust?2) In addition, they billed me for water, trash and gas utility rubs for the months of July and August when I already signed out in June 3) I was given 3 days to pay otherwise it goes to collection where it will hurt my credit score. So I am being trapped by the threat of my credit score.4) I will pay the bill because I don't want my credit score ruined due to this deceptive business practice.

    Business Response

    Date: 07/29/2022

    Hello ******, 

    Thank you for your submission to the Better Business Bureau. At **************, it is very important to us that we address any concerns that are brought to our attention in a timely manner. In order to best address these concerns, we ask that you observe our formal complaint resolution process. You may do so by completing the necessary form at: https://*************.typeform.com/to/va3hPiIA. Thank you for your cooperation and we look forward to receiving your submission.

    ************** Property Managment

    Customer Answer

    Date: 07/30/2022

     
    Complaint: 17595147

    I am rejecting this response because: there was nothing attached in either attachment and no refund.  They basically refused to respond

    Sincerely,

    *************************

Ashford Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.