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Business Profile

Appliance Rental

Acceptance Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *********** am writing to dispute an account that appears on my credit report under the name AcceptanceNow. I did not authorize or open this account, and I believe I am a victim of identity theft. The details of the account are as follows:Account Number: ****************** Opened Date: 1/25/2019 Higher Credit: $4,379.00 This account does not belong to me, and I have never had any interaction with AcceptanceNow. I request that you investigate this matter as soon as possible and remove the account from my credit report.I have already placed a fraud alert on my credit file to protect myself from further fraudulent activity.Thank you for your attention to this matter. I appreciate your prompt response and cooperation.

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fall 2023, the company was harassing with phone calls, knocking on my house doors for days, and placing letters on the outside of my home. Per new manager, employees were terminated and the issues ceased for a while. Feb 2024 they started to attempt to bill a card that was not on file with them and the non stop phone calls began again. I filed a complaint with my credit card company but acceptance now made multiple attempts at different amounts to take funds. I am unable to remove any of my information from the portal. **************** will not remove my card unless I give them another one. I have requested that they cease and I was yelled at by the customer service agent. I do not at this time give this company permission to continue to take money from any of my accounts

Acceptance Now is NOT a BBB Accredited Business.

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