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Business Profile

Clothing

The Gentry Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a suit jacket from the retailer and they made alterations to the jacket and indicated the jacket would be ready for pickup in a couple days. I shopped in the store one week later and made an additional purchase and no mention was made of the jacket. Several weeks later, within the return window indicated on the receipt, I returned to the store to get a refund for the jacket which had never been communicated was ready for pickup. The owner, **** *****, pulls out the jacket and indicates they had tried to call me on two different days. I pulled out my phone to show I had no missed calls from their number on either of those days. I asked to return the jacket and Mr. ***** indicated they would not accept the return because the tags were no longer on the jacket. I indicated that I was not the one that removed them, and Mr. ***** then indicated they could not accept the return because the jacket was tailored and they couldn't "magically make material reappear." I indicated that the return policy on the receipt did not indicate anything about not accepting returns that were tailored. Mr. ***** made up a return policy on the spot for this circumstance and did not accept my return request as he should have.

The Gentry Shop is NOT a BBB Accredited Business.

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