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Business Profile

Garage Doors

Barron Equipment and Overhead Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for Barron Equipment and Overhead Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Barron Equipment and Overhead Doors has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service occurred on 12/20/2022 Charge made to account on 12/29/2022 I called for service to fix my garage door opener. They sent someone out sooner than expected, which was greatly appreciated, and the repair was done in an hour. I was never given an explanation of any charges before during or after. On the 29th, I recieved a notification from my bank for a large withdrawl. A $592 charge was made for the repair of my garage door opener. Had I been told of the price, or given an estimate, I wouldn't have recieved services, and gone another direction. I called to get a breakdown of the charges, and was told the part was $150 and labor was $420. ****** in the ************************** would not give me what their hourly labor rate is and only said that there's an hourly fee and a trip charge. She then said management would reach out to get the situation resolved, which has not happened. As a consumer, I should be given at least an idea of pricing before almost $600 is taken from my account (2 days before my mortgage is due mind you). When I originally called for service had I been told there would be $420 for 1 hour of labor and the trip fee, I would not have used this company at this time. I do have timestamps of the technician calling me before arriving, and when finished to prove it was no more than 1 hours work. As well as the use of my garage door on myQ app.

      Business Response

      Date: 01/11/2023

      On January 3, 2023, Barron reached out to this customer to work on a solution to their concerns.  After our discussion, we adjusted the customers invoice for labor in an amount that was agreeable to the customer.  As of today, we are currently in the process of completing the refund.

      Customer Answer

      Date: 01/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Barron Equipment and Overhead Doors is NOT a BBB Accredited Business.

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