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Business Profile

Roofing Contractors

R3 Roofing and Exteriors

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for R3 Roofing and Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see

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R3 Roofing and Exteriors has 4 locations, listed below.

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    Customer Review Ratings

    4.39/5 stars

    Average of 46 Customer Reviews

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    Review Details

    • Review fromE. L.

      Date: 05/21/2024

      1 star

      E. L.

      Date: 05/21/2024

      I hire this company R3 because they said and promised quality, I never hear this R3 company before on the des moines. Area, But anyway they did a terrible job at my house I'm still waiting for them to come back and fix the areas they did wrong, and hopefully they do something about it! $12k for a bad roofing job, the sales ************************** did not look like he has too much experience he promises to install new plywood on some areas they needed repair before installation of the shingles, the crew come to install the shingles and they not replaced the plywood on the areas they needed repairs after I ask the crew why they didn't replace and fix the bad plywood they said the sale ************************* never inform them to do any repairs of plywood, they now not returning my calls or texts. I wish I can post all the pictures with all the defects including all the oil the spell on my new driway too.. General manager from another state call me yesterday his last name *****! HE WAS VERY RUDE!! BECAUSE I WAS COMPLAINING OF THE TERRIBLE JOB THE CONTRACTORS DID AT MY ROOF THE WAY HE TALK TO ME SOUND VERY UNPROFESSIONAL, AND NO RESPECT TO CUSTOMERS THAT PAY THIS MUCH MONEY TO THEM. THEY JUST TAKE THE MONEY AFTER THEY GET PAY THEY DONT WANT TO TAKE CARE MISTAKES ... HOPEFULLY THE ***** CAN DO SOMETHING ABOUT IT I CAN SEND TO HIM ALL THE PICTURES IF HE WANTS TO SEE THE MISTAKES, OR EVEN BETTER HE'S WELCOME TO STOP BY AT MY HOUSE TO SEE THE BAD JOB R3 PERFORM AT ********....... I will keep u posted if I get a resolution on this matter... BUT STAY AWAY FROM THIS OMPAMY R3 !!!

      E. L.

      Date: 06/03/2024

      Here i am again, to give you a follow up in my previous complaint about the terrible roofing job they perform at my house , they came back last week and fix some areas with very bad installation of the shingles, but they did a worse job did what it was before, I took pictures and send them to R3 supervisor, so he send the crew back the next day to fix those shingles and bad install apron. They still did a bad job some nails showing here and there, and bad shape shingles, at this point my roof don't even looks like new with so many patches and repairs they did , it looks bad , and they still don't want to fix the bad shape of the roof plywood. I'm giving him the opportunity to do things right but its been a week and no answer from them ... they put a lien on my property at the beginning of the contract and they never inform me of that information, I find out I had a lien again my property because the city send me a notification post card. I'm sure they did that illegally. Please stay away from this company is been very frustrating month for me, and the worst part is that they don't care for quality or about reputation for the company they represent R3!!!! they just want your money... I will keep fighting until they do my roofing right , the salesman promise new plywood on some areas of the house and didn't do. $12K FOR A VERY SMALL HOUSE LIKE MINE I KNOW THEY OVER PRICE THE ***** ... I WILL LET YOU KNOW IF THEY KEEPS IGNORING MY PETITION TO GET THINGS DONE RIGHT AT MY PLACE......

      R3 Roofing and Exteriors

      Date: 10/01/2024

      Hi, we have made every effort to help the homeowner understand that all of the work outlined in our contract was fully completed. Each time she raised a concern, we promptly sent our crew back, as expected.

      In addition, we went above and beyond by attempting to assist her with a **structural issue**which falls outside the scope of our roofing work. She refuses to understand that the issues she is having are due to poor framing work on the home, not roofing installation. We have photo documentation that proves the issues are due to the age of her home and the natural settling of her foundation.

      Despite our explanations and fulfilling the terms of the contract, she has been unwilling to accept the outcome.
    • Review fromChris M

      Date: 05/01/2024

      1 star
      They came by unsolicited and wouldn't take no for an answer. Had to say no and ask about 8 times for them to leave. The employee(*************************) then proceeded to hurl insults and talk trash about my home in front of my kids. If this is the way they act when they are door knocking, just imagine if you had an issue with the work or quote. I strongly do not recommend.
    • Review fromNancy R

      Date: 02/07/2024

      5 stars
      ****** was super helpful, extremely knowledgeable on the insurance industry and gave me more choices and options than I ever knew were available. I paid my deductible and within three weeks he had my entire project finished. Over delivered on everything he promised!
    • Review fromJosh S

      Date: 10/04/2023

      1 star
      They clearly do not know how to read. No one trusts a roofer that sends reps out on foot to drum up business. I have a large no soliciting sign on my front door and they have been to my home 3 times. What a great way to **** people off before you ever do any work. Steer clear of this shady outfit.
    • Review fromJosh S

      Date: 09/23/2023

      1 star
      R3 is a horrible company to deal with. To clarify, this is a ZERO star rating. We hired them to install a metal roof. Overall, a $40,000+ mistake! R3 hired subcontractors that are not qualified to perform a metal roof installation. The required middle barrier (underlayment) for correct installation was not installed, yet stated on the contract. Important note - the barrier is required in order to avoid damage/rot to the plywood. Found this out by the city inspector as it failed inspection. R3 filed an invalid lien on our property seeking full payment for a job that was NOT complete. ********** was fully aware of the list of issues and gave us the runaround for 3 months until he ceased communication. WATCH OUT! They will cut ties before the job is complete which will require you to get an attorney to prove their negligence. Their attorney will use bully tactics to force payment. Absolutely zero ethics and morals exhibited by R3 and the listed owner. They have caused months of stress, frustration, and legal fees. We are still without a properly installed metal roof. They might seem like professionals, but their actions show otherwise.
    • Review fromLexi F

      Date: 09/19/2023

      5 stars
      We had a storm in April 2023. Had enough damage for a full roof replacement. We had **** come out and take a look and then they assigned *** to our case. *** has been the best communicator and has been nothing short of amazing. Any questions we have had he has answered quickly.
    • Review fromJames C

      Date: 09/17/2023

      5 stars
      What an easy transformation done by there project manager and his team. Handled the insurance process and finished the work in a professional manner. Done in one day with excellent cleanup. We would highly recommend this company!
    • Review fromJames T

      Date: 07/25/2023

      5 stars
      We are so glad Zach Brown Project Manager, stopped by our house. He was professional and courteous. He was prompt in his responses.
      R3 Roofing did a great job. The roofing blends well with our siding. The crew was polite and cleaned up their mess when the job was done.
    • Review fromVic B

      Date: 07/06/2023

      5 stars
      We highly recommend R3 Roofing and Exteriors. Their entire operation was helpful, efficient and very professional. Their work crew was at the house at 6;30 AM and completed the job in one day, departing at 9;30 PM after using flashlights to do a final check. The entire neighborhood was impressed by how hard and efficient the crew was. Gilbert Lopez (company evaluator/estimator) was very knowledgeable and helpful in assessing our storm damaged home. Strongly recommend them!
    • Review fromTaylor F

      Date: 06/26/2023

      5 stars
      I would recommend contacting Zack Brown at R3 construction. He identified the hail damage to my roof, gutters and window frames. He contacted my insurance company and filed a claim immediately following their inspection. I was really impressed with how he worked with our insurance company to get them to quickly approve the claim. The project was scheduled quickly and Zack kept us informed throughout the process. The actual work was done quickly and the results look great! Upon completion Zach filed a supplemental claim with the details required to gain immediate approval from my insurance company.

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