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Business Profile

Hotels

Super 8 by Wyndham Dewitt

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place has mold and mildew in the building and if you go inside of the bedroom ************************************************ the photos below. I was supposed to stay for two nights ended up walking in checking for bed bugs where I noticed the pee on mattress and the smell of mold/mildew I instantly walked out and they refused to refund me for both nights and still owe me $118.10 becauae i did not stay! l I was in the room for less than 15 minutes. I told the manager/owner i am allergic to mold/mildew so I was not staying there. I recorded the conversation like any smart person would whenever I told him I wanted to cancel and he got aggressive with me and told me that I could not refund my room and just tried to hand me a completely different room key, which did not help the situation because I was not going to stay somewhere that was gross and thought it okay to let someone sleep on a pee covered mattress.

    Business Response

    Date: 09/24/2024

    The person who complaint been demanding to workout against our motel policy. We do not cancel the room after ***** P.M. and she wanted to cancel her room by midnight? One more thing she 

    was in the room almost more thwn 45 minitues. That also the another not to cancel the room. And we charged only one night to her second night been wave. So this is not the proper complaint or demand. Thank you. G.M.

Super 8 by Wyndham Dewitt is NOT a BBB Accredited Business.

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