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Business Profile

Dentist

Great River Oral & Maxillofacial Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Great River Oral & Maxillofacial Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great River Oral & Maxillofacial Surgery has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our son received care at Great River Oral surgery as dictated by our insurance company on 6/27/24. My insurance company states I have a $30 copay for this visit. The insurance company *********** blue shield) said "something was voided inappropriately, and the insurance company assured me they were working with great river oral surgery to rectify the situation. We received bills we believed to be incorrect starting 08/2024. The billed amount was $120, above the $30 expected copayment. I contacted my insurance company and was told the insurance company was working with great River Oral surgery to rectify the issue. I continued to receive bills I believed were incorrect monthly. I was contacted via phone by great river oral surgery in February 2024. During that conversation. I informed Great river oral surgery I believed the charges were incorrect, that I had been in contact with my insurance company *********** blue shield), and they should be working with insurance company to resolve the incorrect bill. At that time, Great river oral surgery acknowledged the $120 bills were incorrect, and stated my insurance copayment should be $30. I stated I will happily pay my $30 copay when I receive a correct bill, and I encouraged Great river oral surgery business office to continue working with my insurance to rectify the insurance payments until they were correct. I received two statements (one dated 2/19/24, the other dated 3/20/24) each of which indicating I owed $72. Both of these statements are still not correct, as I have a $30 copay. My insurance company again states "a payment was voided inappropriately". On 3/28/24, less than 6 weeks after receiving an updated (still incorrect) statement from great river oral surgery, I received a letter with statement date 3/25/24 from ************, *** stating my account is delinquent and to remit payment. I talked to Great River oral surgery on 3/28/24. They stated I needed to pay $72 before 4/21/24 or be turned to collections.

      Business Response

      Date: 04/02/2024

      This matter has been resolved directly with the party filing the complaint. 

      Customer Answer

      Date: 04/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. After several hours of phone calls by me to coordinating insurance reimbursement between Great River Oral surgery business professionals and my insurance company, and after being contacted by a collection agency at the request of Great River oral surgery after their mistake, the issue has been resolved. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yes so i paid $113.70 and now being asked to pay $41.10 for tooth extraction although this visit was last month and i feel that the business might be milking me for money. I want refund for this or an explanation of why this funds is being given to me and also why a month later. I am of low income and afraid this might be a predatory charge thank you

      Business Response

      Date: 07/17/2023

      We received a complaint ********. To protect the complainant, we will be sending all supporting documentation directly to the complainant to help her understand the bill she received.


      Customer Answer

      Date: 07/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Great River Oral & Maxillofacial Surgery is NOT a BBB Accredited Business.

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