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Business Profile

Insurance Services Office

Platinum Supplemental Insurance
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BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Platinum Services, Inc. a/k/a Platinum Supplemental Insurance is an Iowa business corporation based in Dubuque, Iowa which conducts business in the Midwest selling supplemental insurance products. This entity is in no way affiliated with or related to National Platinum Member Services which appears to sometimes do business as "Platinum Services." The name similarity has caused some individuals to confuse the two companies. If you have a complaint against Platinum Member Services, please contact the BBB in Reno, NV by visiting their website at www.reno.bbb.org.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The salesman told lies to try and sign us up. He also came out and sold my elderly mother a very expensive policy when I wasn't around. He should not have done that! He told us the county we live in has the highest occurrence of cancer in our state which is a lie! He also told us personal health info about our neighbors. He said the office is open Monday thru Friday 8 to 5. That's not true either! When we finally got thru to someone to cancel, they said it would take 10 plus days to get a refund! He also said he was leaving his card but it only had the number for the corporate office.

    Business Response

    Date: 06/17/2025

    First and foremost, we want to sincerely apologize for the experience you and your mother have described. We take concerns like these extremely seriously, and I appreciate you bringing this to our attention.
    We expect all of our representatives to act with honesty, professionalism, and the utmost respect for every customer’s situation — especially when it comes to providing accurate information and appropriate recommendations. What you’ve described falls short of those expectations, and I understand your frustration and disappointment. I assure you that we are investigating this matter internally and will address any misconduct appropriately. I’m truly sorry for the inconvenience and distress this has caused you and your family. Thank you for giving us the opportunity to address it properly.

Platinum Supplemental Insurance is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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