Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024, I purchased the Gabb 4 for my 11 year old, thinking it would be a good way to introduce her to safe phone usage. Since that time, it has constantly had issues, such as failing to connect to the data plan we purchased, refusing to send or receive messages, disconnecting from the parent app, location services failing, apps closing during usage, and more. On SOME of these occasions, I have been able to troubleshoot via information I found online and fix the issues. On others, those steps didn't work and I have reached out several times for support from ****. I have spent hours on the phone with them trying to resolve these issues, and today I finally had enough. I was asking the support team for reimbursement, and instead they're saying I have to pay $150 to cancel and wouldn't get my money back. I insured this purchase with *******, but the warranty is still active through ****. What is the warranty for, if not to cover this faulty technology? I believe I should be able to return the device and receive a refund for the product. It simply does not work.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new smart watch in May 2024. It came with a 1 year manufacturer warranty. It was messed up/not functional off and on for about 10 months before it died. It took days, hours on the phone, and lots of troubleshooting before they finally agreed to replace it. Then they accidentally send me two. I notified them of the mistake and they said I had to replace the extra one. They tried telling me that I had to pay for shipping the item THEY accidentally sent ME. I contacted them and complained so they sent me a shipping label. We returned both items through **** and have proof the items were delivered. **** is saying they never received the items that we have proof they did, and theyre threatening to charge me the full price of the device! I have contacted them multiple times but theyre insisting we didnt send back the broken device and they are threatening to charge us. Their products and service are very good but their customer service is a disgrace!

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am posting to express my own complaint which also mirrors the complaints of numerous other local families with whom I am in close communication. I never post complaints, however, I sincerely wish I had been warned about **** and feel the duty to share my experience at the very least. The phone never worked. Any attempts to resolve the issues by interfacing with the **** website were completely useless. Any attempts to reach a person were also useless. The online chat option is extremely rude, circular and unfruitful. The consensus among the **** customers I know, is that this company is a complete scam. I cannot make monthly automated payments stop despite all efforts, exactly like the other families. I have paid them over $1000 at this point for absolutely nothing but frustration in return (over 16 months). What makes it most distasteful is that this company claims to care about and facilitate children and adolescents security. Instead, the phone sincerely put my sons security in jeopardy.

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Gabb Wireless in March of 2025 to reactivate an account that I had closed since September of 2022. **** informed me I owed $262.83 and my account would only be reactivated if I paid that amount. I provided them with a paid invoice confirmation dated September 2022 for that exact amount. They refused it and continue to harassment me to make the payment. This included telling me that they had sent this bill to collections. I was coerced, humiliated, and harassed over the phone and via email. Once I asked for the collections documents and informed the agent that I was seeking legal advise, the Gabb team had a change of heart and told me that this one time only they would have an act of good will and forgive my bill and my account could be reactivated. All the while ignoring the fact that I had a paid invoice! After being pressed they admitted that the collections claim was a lie. I informed them that I could no longer do business with them and asked for a full refund of the device I had purchased. They have chosen to ignore my email.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After cancelling/terminating my Gabb account due to no longer possessing any need for their watch, I've been getting charged for a monthly service fee. I attempted to contact **** and they seemed confused about the charges but no progress was made. I've been disputing the charges each month. As of today 2/18/25, they've increased their fraudulent bill to $61.22 for services I didn't ask for, didn't consent to, and am getting tired of fighting. What's crazy is that they've managed to track down a second card of mine, or use some kind of automatic routing for "subscriptions" across different credit cards from the same provider.I just want my charge reversed and to have Gabb stop charging and harassing me for fictitious products and services!

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have officially requested on four occasions to cancel the 'Tonibubick' account *************. Please cancel it and reimburse me for the last two months. There is not a way to cancel online. When I try they send me an article or say they will get back to me. I followed all required steps.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/26 order was placed for 162.37 12/30 package arrived @5:14 5:26 package was opened and attempted set up. Phone wouldnt connect to app or work Called support, online support and sent email. No tips worked 12/30 spent 4 hours trying to work with online support in chat. No luck-was disconnected. Called in, disconnected/ hung up on from hold que. 12/31-try again, told it could take 48 hours to reset and do again 1/2 again disconnected from chat. Email *** reached out (finally) I was approved for a return and cancellation. They couldnt figure out what was wrong with it. 1/3 received email that says my cancellation is completed 1/3 approvals for refund 1/5 charged ***** (no service was used) nothing worked from the time it was opened.1/8 received rma 1/16 phone and accessories returned 1/28 sent email to gabb about refund and status Total amount spent for no service and no equipment so far is $174.43 1/30 billing responded to my email saying ***** would be refunded and 52 credit on 2/1. I have no account to credit! In total I spent 14 hours trying to make the phone work and more than 10 emails with billing.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got the most expensive phones (2) and phone plans (most expensive plan) for a year contract. My son set a pattern password and forgot it and got locked out of the phone. We havent had access to the phone spent 4 hours calling in, two emails, multiple searches, chat and they dont have a developer to get us unlocked. I cant override it, their customer service cant, they said a developer would call, never did. Cant use the phone and they wont give us a refund or help. This is a scam company! Says all day customer service. Every time you chat it says to call. When you call it always says theres at least 10 people ahead of you and a three hour wait. You ask for a call back and they dont call back. They dont answer emails.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Gabb watch for my daughter's birthday. The watch was purchased ************* but did not arrive until December 8th. It will not pair with the app or activate to use. I have spent countless hours live chatting, emailing, and contacting customer service who all respond with an "Im sorry this is happening. I'm so glad you were able to contact customer service".... but there is never any trouble shooting that gets the watch to be usable. I am paying a monthly contract for cell service to the watch. However, the watch does not connect to the service. My child cannot make calls or text, I cannot locate her via the promised GPS, the watch does not even load long enough for it to tell time. I would like my contract canceled, but the company says that I am outside of my return window. How are they allowed to charge a monthly service fee for a service that doesnt work on their product?

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second watch I have had to get from this company because the first watch stopped working. I have been dealing with customer service for the past 6 months at least. The watch initially stopped working. Screen didn't work or anything. I had to go through 5 reps before someone walked me through a factory reset which meant we lost ALL info on the watch. Fine, we did it. The watch worked properly for maybe a week. Then it started dying REALLY quickly, like within 4 hours on a full charge. Contacted CS again, told yet again this was my fault for not doing an update even though we had updates set to automatic so that wasn't even possible. I was advised that we needed to do yet another factory reset, even though this was only 3 months later since the last one. Fine, I did it. The battery life got no better. I sent an email as advised and no one responded. I kept sending emails because they kept sending emails asking about the service and then randomly how the ticket was closed, even though NOTHING was resolved. I am currently trying to get somethin resolved and now they are asking me to do more resets. Instead of just sending a new device they are making me run around in circles. I've been on hold for over an hour and the online chat is useless. They have no intention of resolving this problem. NO ONE SHOULD USE THESE DEVICES. They do not properly track your child, takes hours to update a location, and then it dies which could put your child in ***** way. Pick a different device.