Cell Phone Supplies
Gabb WirelessThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 43 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a gabb watch through Amazon. Watch gave me issues as soon as I bought it. My daughter tried using Watch and very little did it work so we gave up. No point in continuing contract if device doesn't work even after troubleshooting. Was told the early termination fee would be waved if we would try troubleshooting again so I said ok. Tried trouble shooting but it still didn't work. Now they are going back on their word and is offering a replacement which I don't want. Other ppl with gabb services are having issues. I just want to cancel services and have early termination fee waved as I was toldInitial Complaint
Date:06/24/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to close an account in 2023. They have billed me for 1.5 year more because of an incorrect pin number something established when I started the account in 2021. And now want me to pay in because the card they were fraudulently billing has expired. Here is the statement from their support team:"I do see that you requested to cancel in 2023 and the account was not verified after multiple attempts to reach out the request was closed. Due to the account not being verified the line did stay active as we are not able to work on an account with out proper verification, this was verified in an email we sent regarding the incorrect pin on 9/**/** "Please be aware that you will continue to be billed as long as the active line remains on your account. Customers are responsible for service payments through the date of cancelation, and we cannot disconnect a line until the account holder provides the correct 4-digit security pin. For these reasons, cancelations will not be back-dated. "Initial Complaint
Date:04/26/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have used Gabb Wireless for our 4 children for years. There were glitches as they added new services, but the safety was important to me so we stuck with them. We recently upgraded (as part of my daughter's birthday and my autistic sons' graduations) to the newest model, and the service completely crashed, which would have been fine if they tried to fix it. Every day for 10 days I wasted so much time emailing, calling, and live chatting to get the issue fixed so I could use the service I paid for Each customer service "technician" told me the same thing. It was never fixed, so I canceled the service. After years of being with the company, they didn't seem to care at all.Initial Complaint
Date:04/01/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,There are major errors still going on with this GABB account. I am fed up and have spend MONTHS AND MONTHS dealing with a delinquent company. I asked for refunds on the 2 ****** (my kids) watches months ago. My name is ***********************, the mom. I see an incomplete refund for $228.53 on Jan 4, 2024. The original charge was for $244.61. The difference is $16.00 that you owe me.PLUS.....you said you would reimburse me for the coverage watch fees and that never happened. I need approx. $120.00 for that. I also sent back an unopened phone (1) and I see ZERO refund. ($184.00). You promised me a FULL refund for the phone and there is none as of months and months of waiting. Originally purchased Oct 2023. This process has been absolute ******** from this company. Waiting like 2 weeks regularly for an email response. back and forth. Waiting longer. Incomplete responses. I have worked WAY too hard to deal with this company and I deserve to get a compensation for my time and energy and pain. The sloppiest customer service I have ever seen. Everything that we have talked about can be found in emails previously. *********************** ************Initial Complaint
Date:03/26/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/25/23 I purchased a Gabb Watch for my granddaughter who is 9. It worked for a few weeks then issues began. To date, I have communicated over 50 emails with Gabb as there is no telephone to contact anyone. After a lengthy back and forth, they finally shipped a replacement watch, and we returned the defective watch. However, the new watch would not load or work properly yet again. I requested a total refund, to which I kept receiving emails from various associates asking for more info. In frustration I gave up, I think that is their goal, to frustrate and never properly reply until the buyer gives up. I also said to stop any further payments since the watch will never work and we went out and bought an Apple watch which works fine. Then learned my CC attached to the useage contract had expired anyway, so I just gave up entirely on any refund. I believe they are taking advantage of people, and in fact my other granddaughter is also experiencing the same issues with her Gabb watch was only a month newer than the one we originally bought, so Oct, 2023. They are stealing and misrepresenting buyers, and also they have no way for anyone to call to discuss issues. They continue to have new support reply to all emails so the buyer is continually starting over with a new support person. Frustrating and wrong.Initial Complaint
Date:03/19/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Gabb Wireless phone in April of 2023 outright so that if I ever had any issues with the service, I didn't have to wait until I had paid off the phone to end our relationship. Gabb Wireless is supposed to protect your child from content that is inappropriate for them. I began service with them 4/13/2023. My account number is ********. In December of 2023, I found *********** on my son's Gabb phone. I contacted customer service and told them that I was done on that day. I do not remember which day in December it was. I sent them a message or an email as a backup. a week later I got some message about paying them. I contacted customer support again and this time I was told that I can't just quit them, I have to file an application with them to quit them and if they felt I didn't owe them any money, they would consider it. I told them I do not need to ask their permission to stop using their service, I am done. They failed to protect my child, I do not owe them any money, and I am done. I then messaged them on ******** as well. I THEN went and filled out their application for me to "request" discontinuation of their service. I was told it would take them 3 weeks to process this. I still have the phone, as I did pay fully for it, but it has been turned off since mid-December when I found the ***********. We haven't used it at all. A month later, they took another payment from my daughter's card, on January 18th. I remember not bothering to worry about a stop payment because the next payment date was further out than the 3 weeks they intended to take to process my "request" to close my account. I contacted customer service who said they didn't receive my form and to fill it out again. So, my daughter closed her Debit card and I filled out the form AGAIN. Now it's March 18th and they are calling me, messaging me, and emailing me trying to get a payment from me for the last few days. Yesterday I contacted them. They said I have to fill out the "survey".Initial Complaint
Date:03/04/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem is they take two weeks to respond to problems and the whole reason of getting a gabb was for the safety of my child and now my child isnt safe because they think what they give you to fix the phone works but it doesnt at all. I was told to doa series of steps to get the phone to recieve texts, and i did that but it wont let me download its grey out not to do so and everything they write isnt true. This is a safety issue for my daughter and i am concerned she coudl be stolen or hurt and has no way to text me because their software does not work.Initial Complaint
Date:02/08/2024
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to upgrade my 2 devices in December of 2023. They were offering a free upgrade and they had me sign a new contract. They offered a 1 year contract and a 2 year contract. Along with the 2 year contract they were also offering 3 months free of service. I decided to sign the 2 year contact for both lines and was offered the 3 months free which is also on my order confirmation. I am now being billed the full amount. I chatted in multiple times and tried to call and they are not answering me. They tell me I did not qualify. They are not helping me or letting me speak to a manager about this.Initial Complaint
Date:02/06/2024
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought GABB phones for my girls for Christmas the year before last. Right off the rip we had problems with them. They had to be deleted and reconnected to the account several times which wasnt always possible right away due to shared parenting. On January 10th this year the phone started auto rejecting my phone calls, so I couldnt get ahold of my own kids. Worked for several a hours with tech support trying to resolve the issue with no luck. They would not send me a new SIM card because the tech said I owed a balance which was false my bill is set on auto pay and never late. Now that I want to just cancel the phones they want to charge me an early termination fee even though I have explained the phones done work properly. They want to change my kids phone numbers and keep trying, I dont have that kind of time I need them to have reliable phones. I want the lines cancelled with no early termination fee.Initial Complaint
Date:02/05/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel service with Gabb. It's been over a month and I have submitted forms, talked to their agents, emailed their agents and they still keep charging me. My kids are not using their phones anymore because they don't work and are defective. But they won't let me cancel the service and keep charging me. They are making it very difficult to get out of their service.
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