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Business Profile

Property Management

Apartments at Iowa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a tenant at ************************, Apartment, and I am filing a complaint against my apartment complex regarding an excessive maintenance charge. On May 15, 2025, I received a **** for 6 hours of labor related to a maintenance visit, despite the work in my unit taking no more than 30 minutes. Only one maintenance worker was present, and the tasks performed included replacing a fridge light, re-securing a small piece of baseboard with two nails, and installing a standard-sized door that did not require on-site measurements or **************** response to my inquiry, management justified the charge by citing behind-the-scenes labor, such as procuring parts and coordinating labor, but offered no specific itemized breakdown. I expressed that the scope of work did not align with six hours of labor and requested clarification and reconsideration. They ultimately refused to adjust the charge, stating it would remain unchanged.This lack of transparency and unwillingness to fairly itemize or reassess the **** feels unreasonable.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son and four other boys live at *******************************************. I pay the rent. They have had no air conditioning all summer and the windows are stuck shut. We have put in over ten on-line maintenance requests. Nobody has answered. We have called and left messages over 15 times. No body answers. We have called the emergency line. Nobody answers. We left messages there. Nobody responds. We would like the air conditioner and furnace fixed as well as other small repairs asap.

Apartments at Iowa is NOT a BBB Accredited Business.

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