We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

Iowa Memorial Granite Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a headstone for my mother on 3/4/23. I paid the deposit by check and the check went through my bank on 3/7/23. Today is 8/7/2024 and the stone is NOT set up. I have contacted *** several times. She is blaming the ****** of the cemetery, ****. Today she said she tried to call him yesterday, and when I asked her to confirm the phone number, she read back the wrong area code. I have been in contact with him and he is now emailing me the email exchanges between himself and ***. It is clear that he confirmed my purchase mom's plot in August 2023 and he clearly gave them the correct phone number. I have called them multiple times and they tell me they are trying to contact him. I can see in June 2024 he sent them an email with plot directions and that he had marked it with orange flags with my mom's name. They did not show up

    Business Response

    Date: 04/10/2025

    Good morning, we worked with the ****** of the cemetery to resolve the questions we had on placement, and the families memorial was installed on August 26, 2024.   We also refunded and removed two custom vases that the family decided they did not like after they were installed.  We believe we have resolved all of the families concerns at this point  

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father purchased a stone from this company in 2022. Took longer to get stone since it came from overseas. Was told the stone would be in ********* Nov 2023. In Nov ****************************************************** It was and was told the stone would be place Nov 11 **************** ****** **. Mon Nov 13 I called because no stone place.. They had an issue with the plot I resolved that issue that day. Called again Nov 16th very aggitated at this point. Was told the stone would get placed the following week Week of Nov 20, we waited through Nov 25th. My husband went in face to face.. He was told stone would be placed Nov 29th. Since today is Nov 29 checked at 1:30 still no stone down.. Now mind you my father ordered this after his wife passed.. They had also let it slip in the phone conversation they had had the stone for 4 months which mean sometime in August they received the stone with no call to my father. We just want the stone put down.

    Business Response

    Date: 03/17/2025

    We apologized to the family for the delay in this memorial.  It turns out that our sales person had mis-spelled a name on this memorial, so we remade the memorial at our expense to ensure it was correct.  The memorial with all correct spelling has been installed at the cemetery and the order completed.  This is not who we are as a company, and we were upset by this family's experience to the point that we completely changed our manager and sales staff in the office. 

    We did not initially receive this complaint from the BBB and have updated our contact information to ensure any possible communications are not delayed in the future.

    Customer Answer

    Date: 03/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

Iowa Memorial Granite Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.