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Business Profile

Garbage Removal

Johnson County Refuse Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Johnson County Refuse Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Johnson County Refuse Inc has 2 locations, listed below.

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    • Johnson County Refuse Inc

      970 238th Street NE North Liberty, IA 52317-9129

    • Johnson County Refuse Inc

      PO Box 200 North Liberty, IA 52317-0200

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our condo (in deed, our entire condo HOA) had been using Johnson County refuse for our trash collection and recycling. We changed to ********** for these services, effective January 1, 2025. Despite many requests written (emailed) requests and promises to retrieve the the waste and recycling bins, there has been no action, not even a set date for the removal. Meanwhile we are encumbered by their storage on our own property. As we now have new containers, we do not have adequate space for the old ones.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Heres a draft for your review:I am extremely disappointed with Johnson County Refuse/LRS. Our trash and recycling havent been picked up for two days, and nobody is answering the phone. To make matters worse, when youre prompted to leave a message, youre informed that the mailbox is full. This is completely unacceptable for a service we pay for. Reliable communication and timely service should be the bare minimum, yet Johnson County Refuse has failed on both counts. Ill be looking for alternative options if this isnt resolved immediately.

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a dumpster in July 2023 for 4 days. We received a bill from them and they charged us for having it for a whole month. We received another bill in September for ***** more for a rental fee. They showed that we still had it even though they picked it up. I called them and the lady told me that it was still open showing we had it. I explained to her that it was picked up and that they keep charging me. She told us that she would refund the money and close out the ticket. No money was ever refunded and they took out $***** in addition to what they already took off of our credit card for the previous month. No money was ever returned to our account like we were told. I am very concerned that they are going to keep charging our credit card for this service that has been over for months.

    Johnson County Refuse Inc is NOT a BBB Accredited Business.

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