Complaints
This profile includes complaints for Concept By Iowa Hearing Aid Centers's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I gave Concept of **** Hearing our Insurance info. They said they contacted them, and we could each get $1500 towards hearing aids. In addition, we have a Health Reimbursement Account with $8557.93 in it ready to use. We must get the $3000 insurance before we can apply for the $8557.93. We went for testing and hearing aids on April 12th. Had another appointment after that to have them adjusted. 4 months later, they have not gotten this submitted to our insurance. I've been after them for a couple months. First the billing person told me and the insurance company that her system wasn't working. She said that she tried faxing it and sending express mail. Our ***************** said that wasn't the right way to do it. We have an advocacy group through our ***************** ********************* They send us emails that say they keep trying to get it taken care of, but Concept does not answer. I can call many numbers up to 20 times before getting an answer from one of their other offices. I just get promised all these return calls that never come. On Friday the billing person claimed to be on the phone with ****************** and would call me back when she got done. Never did plus we got another email later that day from our advocates that she hasn't contacted them. Nothing but lies. I'm disabled and trying to pay $350 a month to the credit company they set us up with. If I'm late, they will charge me almost 30% interest. It's about a 2 hour drive for me to get to their home office. I asked a week ago for them to just send me the info I need for our insurance company. I was promised they would send it right out. They didn't. I was promised a call from the guy who saw us. He didn't call back. I tried the office in ******* **** where we went. They don't answer our get back to me. They won't answer our questions. We need help. Thank-you
Business Response
Date: 09/14/2022
We were in touch with ********************* and provided the back up documentation and proof that we had in deed submitted the information. His response is attached to this email and we were advised he would take if from there on following up with this insurance.
We show this complaint was filed on 8-8 and on 8-9 was when we received the correspondence back from him.
Please advise if there is further information and I can also attach the claims, the online submission confirmation and the printouts that were provided to him as part of the correspondence referenced in the attached email.
Thank you,
*************************
Insurance Specialist
Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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