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Business Profile

Powersports Dealer

RJ Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powersports Dealer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a used 2016 polaris ranger from this business. Personally requesting a neighbor be my salesman. Had an issue with the machine 3 weeks after purchasing. Made appointment 8-1-24 830am for service. Service manager told me the part was good but they replaced it anyway. Was charged 300 dollars for repair. Machine still does the exact same thing. I have screenshots from the salesman who was meaning to text the service manager but sent them to me by mistake. Which is unprofessional. I no longer feel comfortable doing business with this place. Due to how I was treated and billed for unnecessary repair that did not cure my issues. I gave them the opportunity to rectify this. They have yet to reach back out to me. I will include the messages from the salesman. My phone number is ************ if you have any questions.

    Business Response

    Date: 08/13/2024

    My name is *****************************, I am the ** of **************** and spoke to **************** on Friday August 2nd 2024 by phone. on I am a little confused as to why a complaint was sent on 8/3/2024 saying no one reached out. I had thought this has been resolved. However, the Salesperson has been reprimanded. This was completely unprofessional on his part and I do not disagree with **************** on his complaint. The service part of the complain is untrue. I provided a texted message from when my Service Manager told **************** we were first going to change cam chain tensioner first. Which would cost $300, if that does not fix the issue we would try a more aggressive approach which could cost more money. Since the cam chain tensioner first did not correct the problem, we were going to move onto a more drastic measure. However, after our salesperson sent this uncalled for message all trust was lost. I spoke to **************** apologizing for our our Salesperson responded. Whatever is between the two of them should not affect our business. But our salesperson did not do that. As for refunding the $300, we cannot do that because **************** knew what we were trying to do as we were working through trying to diagnose the issue with his machine.

     

    Customer Answer

    Date: 08/13/2024

     
    Complaint: 22087382

    I am rejecting this response because:

    Service manager, ******, did not properly diagnose issue. Which is what should have been done. He told me what he thought the problem to be.   Replaced the part which was still "good" as was stated when I picked up the machine.   ****** claimed to do some "research" and this was his solution and wanted to do this first.   I trusted the service managers experience.   I do not feel this whole situation from start to finish has been ideal nor fair to me.   I will never do business with this place again.   As the general manager has stated.   All trust has been lost.   And this needs to be rectified.

    Sincerely,

    ***********************

    Business Response

    Date: 08/22/2024

    As per the first photo provided of the text message, the customer was told the process we were using to diagnose. We tried one fix, it did not work, so we were going to move to more drastic measures. At this point there is nothing more we can do since he took the machine and left, 

RJ Performance is NOT a BBB Accredited Business.

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