We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Interior Decorator

Miller Design Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Decorator.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started working with ************************* on January 18, 2022. One of the things I ordered was custom bedding (bedspread and pillows). As of December 19, 2022, I have not received the bedding. They have offered several excuses for the delay. ****** called me late October and said the bedding would be ready by Thanksgiving. I did not receive it and they did not let me know what the hold up was. Now they won't answer my phone calls or answer the email I sent to them on December 15,2022. Since the project has not been completed, I would like to return the two (2) side tables and the two (2) lamps and the remainder of the bedding that was ordered wrong. I do not expect to pay a restocking fee for any of this.

    Business Response

    Date: 01/11/2023

    I was able to speak with the client to resolve the situation.. Please note that he project was actually phased in, and while we started working on the furniture for the  bedroom in January, the custom bedding was not decided upon until the end of July. As with everything supply chain related,  the fabric selected was on back ordered until September which delayed the start of the construction/assembly of the bedding.  After the local seamstress received the material,  she fell ill and was not able to complete the project in the time initially expected.  There was a follow up conversation with our client on December 6th regarding the situation and options presented. The client said that she was angry at the time she wrote the complaint, to which I understand her frustration. Since that time, we have refunded the client for the bedding and the lamps. This was an unfortunate situation.

Miller Design Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.