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Business Profile

Beauty Supplies

Tresor Rare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having a girl day Tuesday March 28th with my teen at ***************** in *** and was roped into these scamming people. These folks from Premier Supreme kiosk and Tresor Rare store were so smooth and manipulative. They had me all confused, anxious and mind F'd. I let this lady swipe my card twice not realizing the amounts she typed in. Then her colleague took my bags and took me to Tresor Rare for some 'free pampering'. This guy was even worse, also swiped my card twice...I was so shocked on the amounts(totalling over $17,000!!! I felt so sick and upset. He told me to go shopping and come back at 2 for a free facial and after that he said he'd put all my products in my vehicle for me...I left the store and didn't go back. I called my credit card right away and they can't do anything yet because the charges are pending. I've been so anxious since then. I cannot eat well or sleep. This place has a strict no return policy but I never touched the products and they never left the store so hopefully this won't be too much of a hassle but I've been researching them and haven't seen good outcomes. I need help and need everyone in the area to know how evil these companies are! The receipts and products are at the store and these charges are pending on my credit card account.

Tresor Rare is NOT a BBB Accredited Business.

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