Reviews
This profile includes reviews for Athene USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 75 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromScott H
Date: 11/26/2024
1 starScott H
Date: 11/26/2024
Do not invest your money in this company, your children will not get it easily. I am on my last attempt with them before contacting our attorney. Like others have said it's a steady cycle of sending in their documentation they need, I sent mine in the same way five times now and each time they contradict their self saying something different is wrong. I reported them to the fraud department because I'm not sure if they're just wanting to not release the funds or if someone in the office is toying with us because I did place a complaint about one of their associates and the rudeness and coldness that they displayed while calmly and politely asking simple questions. Today I am going to record the call and fill out the form the exact same way they tell me to every time, but this time no more toying around with us. I hope the president reads these because the people in the office I was assigned to need replacing, my name is ***** **** and I am her son, her name was ****** ****, two54925798 dob *******, dod ******* if you would like to dig **** I myself will continue to spread this info for my entire life to everyone I encounter that is important to me.Athene USA
Date: 12/06/2024
Thank you for the opportunity to review and respond to our customers concerns. ********************** is required to maintain physical, electronic and procedural safeguards in compliance with applicable laws and regulations to guard our customers personal and non-public information. Therefore, a response was mailed directly to Mr. **** at his address of record.Review fromSamson A
Date: 10/31/2024
1 starSamson A
Date: 10/31/2024
This company does everything to delay any action at all. All requests for actions on accounts must be submitted BY MAIL ONLY. That is ridiculous in today's age.I put in a request for an action in my accounts. When I called them 20 days later, they said that they only received the request 8 days ago. Why does it take 12 days for mail to be received in the ***?There was a mistake in the paper work that I sent in and they "said" they sent me a letter about it on October 23. It is now October 31 and their letter has not yet come to me. WHY CAN'T THEY COMMUNICATE VIA EMAIL???So I amended my request for action and paid good money to have the documents OVERNIGHTED to them. I was told that it takes ***** to enter the request into their system. The tracking number confirmed that the papers were delivered the next day noontime. It is now more than ****************************************************************************** their system.The answer I received was that "We don't always have people in the mailroom." THAT IS RIDICULOUS IF ALL THE COMMUNICATIONS ARE BY MAIL ONLY!!I'm wondering how long it will take to process my requests and then how long it will take for me to receive my funds. I'm told that the money can ONLY BE SENT BY MAIL and if the last letters are already taking 10 days to get to me.If it must be sent ONLY BY MAIL, why can't they offer AN OVERNIGHTED DELIVERY SERVICE to their customers.THIS IS THE MOST CUSTOMER UNFRIENDLY ********************** I'VE EVER ENCOUNTERED!Athene USA
Date: 11/18/2024
Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him/her by ***************** on November 18, 2024. A response will not be posted to this site.Review fromJulie B
Date: 10/29/2024
1 starJulie B
Date: 10/29/2024
Athene is the absolute worst company to work with. The customer service is terrible. They constantly talk in circles and no one helps you with any questions because it is our policy. Do not invest anything with this company unless you want your family to have to fight for everything.Athene USA
Date: 11/07/2024
Thank you for the opportunity to review and respond to our customers concerns. ********************** is required to maintain physical, electronic and procedural safeguards in compliance with applicable laws and regulations to guard our customers personal and non-public information. Therefore, a response was mailed directly to Ms. **** at her address of record.Review fromMichael B
Date: 10/17/2024
1 starMichael B
Date: 10/17/2024
Take Your Money Out of this Company as soon as possible!Misdirection, misinformation, outright lies is what you can expect when you try to move any of your funds. When you call you are only able to talk to a receptionist who will review your files from notes. They have NO ABILITY to make changes or give you any information that is useful to your request. I am trying to rollover my account to another ********************** (April 2024) and I have learned to write down names, dates, information given to build my complaint. There are no supervisors to talk to, callbacks are required but they don't occur. Notes will say callback attempted but no pickup and no way to leave a message - both LIES. I was told rollover was approved (no accounting was forwarded) and check would take 3-5 days. Called day 7 and was informed that I was misinformed and check would take 8 to 10 day. Day 13 any no check has arrivied. Company I am working with now say they have NEVER seen anything like this. I wish I had read the these reviews earlier, at least then I would know what to expect. MOVE YOUR MONEY.Athene USA
Date: 10/28/2024
Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have mailed a written response directly to him/her by **************************** on October 28, 2024. A response will not be posted to this site.Review fromJeff N
Date: 09/30/2024
1 starJeff N
Date: 09/30/2024
Athene is a terrible company. Take your business anywhere else. I have a *** with them. I retired and set a monthly distribution for retirement income. Got exactly two payments. NOTHING this month. This is half of my income. I called customer service. They'll get back to me in 7-10 business days. I wonder if my bills will wait for them? What a joke.Athene USA
Date: 10/21/2024
Thank you for the
opportunity to review and respond to our customer’s concerns. To protect
the contract owner’s privacy, we have provided a written response directly to
him by United States Postal Service. A response will not be posted to
this site.Review fromDoyle R R
Date: 09/08/2024
1 starDoyle R R
Date: 09/08/2024
Discouraging to read these comments....Northwestern....Mass Mutual...New York Life...are Athene competitors....I am currently researching Athene ....they are involved with a $2.6 billion$ dollar lawsuit with ********************************** everywhere for Athene....I will mark Athene off my list....Athene USA
Date: 09/10/2024
Thank you for your review, *****. We take customer service seriously at **********************. If you have a specific concern we can assist you with, please let us know so we can look into that further for you. You may call us at ************ or email us at **************************************************** and please provide the policy holders full name, phone number, email and address. For your security, please do not share account numbers. Thank you.Review fromVal H
Date: 08/07/2024
1 starHorrible company. Refuses to release retirement funds. Makes up stories that are lies. Our money is being held hostage and we have no recourse. They are thieves and liarsReview fromDerinda M
Date: 07/01/2024
1 starDerinda M
Date: 07/01/2024
This company is a joke. Like the others here I have been trying to collect my husband's retirement annuity. I lost him February 13th to covid after a long battle with cancer. To subject someone to these ***** tactics over a small amount of money is criminal! They tell me all my paperwork was received and it was approved 2 weeks ago and then. I got two more letters asking for the same documents over and over. I have sent all the requested documents several times by US Mail and last week I started faxing them. I ended up paying $20 to fax them! How ridiculous to put someone through this when what I need is closure on this in Order to grieve and help my disabled daughter get over losing her dad so we can move on. Athene I don't need your insincere condolences anymore. I do need you to finish this and close the account and mail my check! This was prompted because I received another letter today asking for the lump sum distribution document that I have sent at least 10 times and the executor paper that I have also sent many times. When I call I'm told you have these papers!Athene USA
Date: 07/11/2024
Thank you for the opportunity to review and respond to our customers concerns. In order to protect the contract owners privacy, we have provided a written response to them by United States Postal Service. A response will not be posted to this site. Thank you for the opportunity to review and respond to our customers concerns. In order to protect the contract owners privacy, we have provided a written response to her by United States Postal Service. A response will not be posted to this site.Review fromDevona G
Date: 06/26/2024
1 starDevona G
Date: 06/26/2024
Absolutely p*SS poor company. You will never see your money. I won my exs *** in a divorce. 8 months later and they still cant find the divorce papers. Or they need something else. Their reps are rude AF. They need to be shut down.Athene USA
Date: 07/01/2024
Thanks for sharing this feedback and for helping us understand your frustrations. Wed like to assist you in handling this matter. Please email **************************************************** with your full name, phone number, email, and address (no account numbers for security reasons). Thanks.Athene USA
Date: 07/01/2024
Thank you for the opportunity to review and respond to our customers concerns. In order to protect the contract owners privacy, we have provided a written response to her by United States Postal Service. A response will not be posted to this site.Review fromJohn M L
Date: 06/10/2024
1 starJohn M L
Date: 06/10/2024
As a financial advisor and agent for 32 years, I have never seen or dreamt a US company would completely out-source customer service to a third world country. In addition, I have never experienced the problems moving or getting clients' money on their behalf. I was originally licensed with AVIVA in 1999 and witnessed the sale to Athene ************** after the financial crisis. The books of business that Athene acquired were out-sourced and are not being handled by Athene in **********, but in the ***********. This has created dialect communication issues, incompetence, and the inability to reach anyone directly that can assist you. At the onset of the sale, Athene could not confirm with clients their balances or if they even had their money. Numerous complaints to *************************** will verify this. This is the most un-patriotic, unethical, and unprofessional conduct I have ever witnessed. DO NOT DO BUSINESS WITH THIS COMPANY OR KEEP YOUR MONEY WITH THEM.**************************** Investment Advisor/Licensed AgentAthene USA
Date: 06/13/2024
Thank you for reaching out. We understand your concerns and want to help you the best we can. We have forwarded your feedback to our team. In the future, we encourage you to reach out to your wholesaler contact for status updates on submitted business or concerns. You can contact the Athene Annuity Sales Desk at **************, option 3, ext. *****. Thank you.
Athene USA is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.