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Business Profile

Auto Parts

Mopar CJDR Parts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday the 22nd 2025 I ordered an oil drain tube from Mopar CJ Dr ************************** part number 517909-2ab for my truck for the cost of $32.82 there was a shipping option for next day overnight delivery showing the package would have been delivered on the 23rd for an extra $35.36 they were also other options as in an option for the 25th I chose the option for the 23rd paid the $35.36 on the 23rd I checked my *** shipping under tracking number this show the package would not arrive until some time on the 25th I called Mopar CJ Dr ********************** and asked for a refund of the 3536 for the shipping for I was not going to receive it on the 23rd overnight that part was not going to show up until the 25th I thought I was ripped off considering I was told if I paid $35.36 the part would show up on the 23rd overnight the representative on the phone said I need to allow one to three business days for shipping I was not receiving a refund I told him you tripped me into paying you $35.36 for shipping considering if I would have went with standard shipping for free it would have arrived on the 25th either way. Why must I have to pay extra shipping cost for something that is not being shipped according to the time they say it was going to be shipped I needed the product on the 23rd not the 25th I paid extra shipping to have it there overnight. Therefore I would like a refund for my $35.36 for shipping.

    Business Response

    Date: 04/25/2025

    When the customer called to request a refund for the shipping on his order since he did not receive it next day, I explained to the customer the part wasn't in stock and had to be ordered in which it was and received the following day then shipped out to the customer. He stated to me "it wasn't he fault the parts wasn't in stock and wanted his refund on the shipping since we tricked him into paying for the additional shipping." I explained the shipping option he chose was Priority Express Mail and per ******** it shows it can take 1-3 business days for the package to arrive, I also explained this is a 3rd party website which we do not control only use to sell parts online. The customer received notifications once the order was placed, processed and completed on our end along with the tracking information. The day the customer ordered the part he received a notification the part was on order not being shipped that day like he thought, had he called about the notification I would have explained the part was not in stock and had to be ordered in and would ship out the next day, if the customer would have requested the order to be canceled we would have canceled the order and refunded the entire amount. He only called the next day when he felt he should have received the part and per the tracking he received it wasn't showing it was going to be received until the 25th which I explained was still within the timeframe per the shipping he chose himself. He was upset about the whole order, stating we tricked him into paying for the additional shipping and lied to him. He then hung up and that was the end of the interaction with the customer, it's unfortunate the customer feels we did anything wrong in this whole situation, he chose to purchase a part on a 3rd party website we use, he chose the shipping method he wanted to use and if he wasn't sure about timeframes on orders, we have a contact number which he used to call us after the order was placed in which he could have confirm the shipping timeframe before placing the order, it's also listed on the website at the bottom per a shipping link which would have also shown him the timeframe on orders placed via the website.  The customer did receive his order on 04/25/25 per the tracking information and we do appreciate the customer's business and encourage him or anyone for that matter ordering anything online to contact the seller if you have any questions or concerns about shipping especially if they are wanting something overnighted, this way expectations can be managed correctly from the beginning. 

Mopar CJDR Parts is NOT a BBB Accredited Business.

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