Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safeway

  PO Box 20 Boise, ID 83726

• 

  Safeway

  1003 Medford Ctr Medford, OR 97504-6769

• 

  Safeway

  1030 SW Jefferson St Portland, OR 97201-3449

• 

  Safeway

  1100 NE Broadway Bridal Veil, OR 97010

• 

  Safeway

  1371 NE Highway 99W McMinnville, OR 97128-2722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been instances where I wasn't allowed to use good RX. There was one recent time that I was charged approximately $280.00 for duluxetene, but I could have gotten it for $48.35. I would like to be refunded the difference. I opened a support case and did not hear anything back (Case Number: ********). I buy all of my groceries and prescriptions at Safeway, but I am going to move everything unless I get resolution. Bin: ****** PCN: GDC Group: DR33 Member: CYW757184

  Business Response

  Date: 02/14/2023

  Greetings *************************: 

   

  We sincerely apologize that your GoodRx coupon was not accepted during your recent visit to the pharmacy. We will be sharing your concerns with our store's Management Team for review, as we want to ensure that we are providing the best level of service possible to our shoppers. Additionally, we have confirmed with our store's pharmacy team that GoodRx coupons are eligible for use, and that there is no policy barring them from being used at our pharmacies. Because of this, it is possible that your coupon was not accepted due to a misunderstanding or if there was a lack of eligibility for the coupon with regard to the prescription being filled. To get this resolved, we ask that you please return to our store's **************** desk at your earliest convenience with your receipt and the GoodRx coupon you intended to use so we may further assist you. 

  Please feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18956481
  
  I am rejecting this response because:

  I already did this and was told there was nothing that they could do.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/20/2023

  Greetings *************************: 

   

  We are sorry that you were not able to get this resolved when you had visited the **************** desk at our store. We have shared your comments with our store's Management Team, and have asked a member of our store's team to contact you personally for further assistance regarding this issue. We apologize for any inconvenience this has caused. 

   

  Thank you for shopping with us. 

  Tim 

  Customer Support Center 

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online yesterday. The chicken I ordered look like my dog have been chewing on it and it had a smell to it. And I ordered a frozen pizza and it came burst open and I went to get a refund and they say it is under review. I don't understand why you should have to wait for your refund for they mistake not mind

  Business Response

  Date: 02/09/2023

  Greetings *********************: 

   

  We sincerely apologize that you were charged for O Organics Organic ************************ Skinless Thin Air Chilled - 1 Lb that was of poor quality and Signature SELECT Pizza Rising Crust Pepperoni Frozen - **** Oz that was damaged. 

  We have processed a refund of $22.57 for the item listed in your message. Please allow 3-5 business days for us to process the refund. If after 5 business days your refund is not received, please reach out to your local EBT office to inquire on the release of the funds. We truly appreciate your patience and have notified our Online Shopping Director, so these issues are not repeated.

  If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

  
  Thank you for shopping with us.

  ***

  Customer Support Center 

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16th *************************************************** that scam I was to buy two gift cards one for $150 and one for $100 they got me for the $150 card which I've come to accept that there is nothing I can do about that. Now mind you I owne nothing Apple so the remaining $100 gift card which I purchased at Safeway ******************************************************************************* I figured because I haven't opened it yet I could take it back to Safeway and get my $100 back but they have a policy of no money back on gift cards so my other option was to go to Apple I contacted Apple and they said I purchased it at Safeway so Safeway has got to give me my money back and they said oh by the way the $100 gift card that you bought at Safeway has already been redeemed 3 months prior to my purchase in October so Safeway sold me a pre-redeemed gift card. I went back to Safeway to try to get my money back again and they said I've got nothing coming from Safeway because they already gave the money that I paid for the card to Apple so I have to go to Apple to get my money so as you can see I have a dilemma neither one wants to take responsibility not Apple for selling the Safeway a pre redeemed gift card nor Safeway for selling me a pre redeemed gift card. Someone owes me $100 . it's bad enough that there are such crooks out there that would blatantly still from an innocent citizen. We don't need such conglomerates as Safeway/********** and Apple arguing over who's going to take responsibility for one of their own screw-*** so I believe to make this right one of not both should give me my $100 instead of the argument of denial of the responsibility they both bestowed upon me. Telling me to kick rocks ain't no proper moral way to do business.

  Business Response

  Date: 02/14/2023

  Greetings *******************************: 

   

  We sincerely apologize that you have not been assisted with this issue regarding your gift card purchase as of yet. While we are unable to further assist with your concerns regarding your gift card, we have escalated this issue to our Gift Card support team to get this taken care of with you. Our Gift Card team has advised that they will be researching your gift card, and once they have a resolution will be contacting you via the contact information provided. If you have any other questions or concerns in the meantime, you may call our Gift Card support team at **************, directory option 4, and refer to ticket 118095. 

  Please let us know if you have any other questions or concerns in the meantime. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was waiting in the customer service line to purchase a money order, for 16 minutes only to be told that the money order machine is out of order. This has been going on since the store reopened. The cashier was not helpful at all.

  Business Response

  Date: 02/07/2023

  Greetings *************************: 

  
  
  We apologize that you have had trouble receiving a money order from our store, but we are happy to report this issue onto our store's teams so that it does not persist. Please respond here providing the store location so we can be sure to share your concerns with the proper teams. 

  You are welcome to reach out to our Customer Support team at ************** if you have any other questions or concerns in the meantime. We look forward to hearing from you. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1.79 per box of Kraft Mac and cheese when it was marked $1.79 for two boxes. I was charged $1.79 per box for 4 boxes. I called the store and they just laughed at me.

  Business Response

  Date: 02/02/2023

  Greetings ***********************: 

   

  We are sorry that you did not receive the correct price for your purchase of Kraft Mac & Cheese, and we apologize for your poor experience with our store team when you reached out to them. We will be happy to report these issues onto our Management Teams and assist you further with your purchase. Please respond here confirming the store location and date of your transaction. Please also confirm if the deal for the Kraft Mac & Cheese was a Weekly Ad deal, or a 4U digital coupon offer. Please feel free to include a photo of your receipt from the transaction if available. We look forward to hearing from you. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

  Customer Answer

  Date: 02/04/2023

   
  Complaint: 18972940
  
  I am rejecting this response because: 6 dollars is a lot for 4 boxes of Kraft mac and cheese. when it was marked two for ****. Did not know I have to take photos of everything on sale to prove your mistake. Your store has lost your integrity with me. I guess I will have to start taking photos when go shopping again on things that are on sale to prove my case. Someone is not doing their job with these computer changes on sale. The cashier needs to be aware of these changes, like the use to in the old days. Here is a copy of the receipt. Things are expensive enough with you ripping me of for **** dollars.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/09/2023

  Greetings ***********************: 

   

  Thank you for your response and for providing the receipt from your purchase on 02/02. We have confirmed with our store team that a Weekly Ad deal for Kraft Mac & Cheese at $1.79 when 2 boxes are purchased was not a deal that was available during the week of 02/01/2023. We apologize for any confusion regarding the pricing of this item. Additionally, we have checked your account on our end and are not seeing that a digital 4U offer was clipped to your account. 

  If you have a copy of the offer of the Kraft at $1.79 when 2 boxes are purchased, we are happy to review if you send a photo here. Otherwise, if you are not satisfied with the prices of the Kraft you purchased, you are welcome to return them to the store along with a copy of your receipt. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online grocery order charged $99.72 for on 1.20.2023 never delivered. On 1.23.2023 I requested a refund. As of 2.2.2023 money hasn't been refunded. Order # ******** Safeway store in ************* phone ********** or **********.

  Business Response

  Date: 02/02/2023

  Greetings ********************************************: 

   

  We sincerely apologize that you did not receive your delivery order as scheduled, and that you have not yet been refunded for it. We have processed a refund in the amount of $99.72 for your order. While we have refunded your order on our end today, 02/02/2023, please know it may take an additional 3-5 business days before you see the refund reflected on your debit/credit card. We have also sent a refund receipt to the email address associated with your account for your records. 

  Please let us know if you have any other questions or concerns. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

• Initial Complaint

  Date:01/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an online order for delivery using Safeway's ***************** and when I tried to check out with my US ********** card, they claim they can't process pre-paid cards. I purchased the US Money card specifically for on-line purchases and I'm getting real tired of businesses with stick-in-the-mud policies restricting their use. Especially in these hard times when these businesses are suppose to be making shopping easier and safer for the elderly.

  Business Response

  Date: 04/25/2020

  Instacart is a third party vendor that we partner with to give the customer another option for delivery.

  Here is the information for instacart

  ************

  ******************

  Customer Answer

  Date: 04/26/2020

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are gauging their prices during this health disaster. A four roll pack of toilet paper is tagged at *****. That is insane. Even the cashiers say it horrible. They are telling people to complain.This is so unfair, and they should be fined. Taking advantage of us during this time. My elderly mom can not afford that. Shame on them

  Business Response

  Date: 05/11/2020

  Hello,
  
  Thank you for bringing this matter to our attention. We take concerns of price gouging very seriously and we have forwarded to the proper personnel for review.
  
  Our apologies for your experience. 
  
  

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue occurred on 01/25/2023 I went in to get prescriptions for my wife who had gotten several notifications. They had "restocked" the prescriptions due to not picking them up on time so it took them about 20 min to fill the scripts. Later that evening my wife informed me that not all of her prescriptions were filled. There wasn't a reason for it since there wasn't a shortage of the drugs she needed. they didn't say anything about not filling one of them and now we have to go back to get the other script. Totally ridiculous that a "trained" professional can not do their job very well at all. or kindly, without rudeness.

  Business Response

  Date: 01/26/2023

  Greetings Jordan Rang: 

• Initial Complaint

  Date:01/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past six months or longer I have complained that the sale item I have gone to purchase is not in stock and in its place is a similar more expensive. The item is usually meat. Last week I went in to purchase a sale item for **** per pound. The item was not there but in its place was a more expensive similar item. One was hamburger 80% fat for **** per pount the other was hamb 93% fat at a ****** price, three pounds for 11 something. I aske d the butcher when I could expect to get the sale item. He indicated that he did not know, he didn't have the item nor did he know when he would get the item. I proceeded to return to the store on three other days with the same result.Today I went to the store to purchase a sale item. It was similar to last week but this week the 80% hamburger was **** per pound. I went to the case and there was none. I asked the butcher what the deal was and he explained that it sold out. I asked him when they would have additional items and he indicated he did not know. In place of the sold out item was the 93% hamburger that they did not have last week but it was at a much higher price that the sale hamburger. I then inquired about short ribs that were on sale only today, Friday. They did not have any nor would they have any later today. As I stated previously this is not a new practice for this store. It has been ongoing and I believe it to be an intentional attempt to get people into the store and them sell them items that are more expensive that the item the consumer came for. Also as noted this has been happening since early summer and is an unfair practice.

  Business Response

  Date: 01/24/2023

  Greetings *****************************: 

   

  We are disappointed to hear about your experiences trying to purchase Weekly Ad/4U discounted items from your Salem store. We would like to apologize for any inconvenience you experienced in not finding the correct sale item you were looking for. Please respond here providing the Salem store location you visit so we can share your complaints with our store teams for review. 

  Additionally, while we would love to make sure that all sale items are available during your visits, we recognize that sale item availability may vary. As noted in our Weekly Ad: "Quantities are limited to inventory on hand an subject to availability. While supplies last." This being said, we completely understand your frustration in finding certain sale items may be unavailable when shopping with us. 

  Please also let us know here if you would like to be contacted personally by a member of our store's Management Team regarding your concerns. Feel free to respond or contact our Customer Support team at ************** if you have any other questions or concerns. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center